Mark Harbin Email & Phone Number

Anaheim

• Responsible for all aspects of quality across all business disciplines for the Biometrics Technologies industry leader. Position required me to manage the company’s Key Performance Indicators and report them to the.
• Completed multiple Black Belt projects. The largest produced a $2.2 million annual revenue savings for the company.
• Successfully prepared, managed, and accomplished ISO 9000 certification for the company.
• Served as a key contributor in the organization’s ISO 9000 certification audits. Ensured the organization was properly prepared for the audits and was interviewed multiple times during the actual audits.
• Responsible for maintaining the QMS. Key process and procedure approver.
• Formally trained entire company on White Belt Lean Sigma.

• Responsible for establishing Quality Gates within the enterprise software development lifecycle which would achieve earlier detection of software defects.
• Instituted a code coverage tool which resulted in a measured 12% decrease in logged defects during integration testing
• Implemented a quality gate around static code analysis, which resulted in a 5% early detection and reduction of software defects.
• Overall planned quality gates project is estimated to save the company $2.2 million annually

• Established, planned, and administered the overall quality policies and goals in the company. Analyzed the needs of departments and established quality improvements. Managed a group of quality assurance engineers who.
• Significantly improved product quality
• Successful increase production
• Raised quality awareness throughout company

Responsible for training current staff on QA practices. Developed and implemented test approach. Developed key metrics for measuring improvements.

• Formalized the QA practices used throughout the engineering department from build management to product delivery. Directed all the testing for Primal’s advanced IP mediation, real time event rating, solutions for voice.
• Optimized testing efforts for products and staffing levels
• Implemented a defect-tracking tool that in turn became a key management tool
• Customized QA processes to be highly effective for the given environment

Responsible for centralizing all the Quality Assurance functions for the company. Successfully developed and implemented custom policies and procedures based on industry best practices to achieve high level of application quality and reliability. Scoped all efforts in order to acquire the appropriate manning levels and procure stand-alone Quality Assurance.

• Managed all testing efforts on the Wireless Local Number Portability project which was mandated by the FCC. Developed and implemented test plans and test cases, which were executed through call-completion, to certify.
• Managed the master test project plan for twelve teams over fifteen applications.
• Responsible for the vendor relationship between Sprint LTD and Telcordia. for the Service Management Gateway Message Processing Engine.

• Directed fifteen Q.A. engineers to test products that allowed communication between trading partners in the B2B e-space. Products were developed in Java, XML, XSL and ORACLE. Validated the integration of i2's Demand.
• Assured measurable and quantifiable product test coverage for this platform by automating over 300 test cases using Rational's Test Suite.
• Successfully validated custom connectivity adapters developed in the WebMethods.
• Created the Q.A. organization policies and procedures.

• Maintained the production of XML bases industry-wide e-business process standards for non-profit consortium of more than 300 information technology, electronic components and semiconductor manufacturing companies..
• Commended by management for the efficient development of 110 standards in a short period of time, accomplished through skillful coordination and diplomacy.
• Performed quarterly presentations to 700-member conferences.

• Defined functional procedures for the Q.A. department, identified workloads, proposed and managed budgets, and hired Q.A. engineers to build the start-up department. Identified and set up the testing tools and software.
• Evaluated, obtained, and implemented Mercury's client/server Test Suite. Exploited Mercury's Test Director to design test plans and test procedures as milestones for the developing test programs.

Extensive coordination with clients, and engineering staff, and interfaced with management. Ensured success of projects through efficient scheduling, budgeting, and resource management. Developed and teamed to write several proposals to acquire new business.

Bs, Industrial Technology

Ms, Software Engineering

Activities and Societies: Area of Specialty: Software Engineering - includes Software Development Methodologies and Techniques, Project.