Mark Harbin Email & Phone Number

Anaheim

Responsible for all aspects of quality across all business disciplines for the Biometrics Technologies industry leader. Position required me to manage the company’s Key Performance Indicators and report them to the management steering committee. Drove and managed Continuous Improvement, including all Lean Six Sigma Belt projects, throughout the company. Lean Six Sigma training and mentor. • Completed multiple Black Belt projects. The largest produced a $2.2 million annual revenue savings for the company.• Successfully prepared, managed, and accomplished ISO 9000 certification for the company. • Served as a key contributor in the organization’s ISO 9000 certification audits. Ensured the organization was properly prepared for the audits and was interviewed multiple times during the actual audits.• Responsible for maintaining the QMS. Key process and procedure approver.• Formally trained entire company on White Belt Lean Sigma.• Oversaw all CAPAs. • Performed Root Cause Analysis and developed 8Ds for issues.• Conducted internal audits on all departments to maintain ISO 9000 compliance.

Responsible for establishing Quality Gates within the enterprise software development lifecycle which would achieve earlier detection of software defects.• Instituted a code coverage tool which resulted in a measured 12% decrease in logged defects during integration testing• Implemented a quality gate around static code analysis, which resulted in a 5% early detection and reduction of software defects.• Overall planned quality gates project is estimated to save the company $2.2 million annually

Established, planned, and administered the overall quality policies and goals in the company. Analyzed the needs of departments and established quality improvements. Managed a group of quality assurance engineers who test, evaluate, and validate IT initiatives and identify issues in software or services. Analyzed discrepancies in service or performance and made recommendations for product or service updates. Was responsible for hiring and training staff. • Significantly improved product quality • Successful increase production • Raised quality awareness throughout company

Responsible for training current staff on QA practices. Developed and implemented test approach. Developed key metrics for measuring improvements.

Formalized the QA practices used throughout the engineering department from build management to product delivery. Directed all the testing for Primal’s advanced IP mediation, real time event rating, solutions for voice and data services on Internet Protocol networks. Managed off-shore resources which are responsible for all test automation. Managed build management team. • Optimized testing efforts for products and staffing levels • Implemented a defect-tracking tool that in turn became a key management tool • Customized QA processes to be highly effective for the given environment

Responsible for centralizing all the Quality Assurance functions for the company. Successfully developed and implemented custom policies and procedures based on industry best practices to achieve high level of application quality and reliability. Scoped all efforts in order to acquire the appropriate manning levels and procure stand-alone Quality Assurance hardware environments. Managed the offshore resources. Managed all internal and external audits.

Managed all testing efforts on the Wireless Local Number Portability project which was mandated by the FCC. Developed and implemented test plans and test cases, which were executed through call-completion, to certify product was compliant and ready for production with over 300 trading partners. Responsible for the procurement and implementation of Mercury Interactive Test Suite. Managed the implementation of the WLNP XML / CORBA simulators (test harness) using a JAVA presentation layer. • Managed the master test project plan for twelve teams over fifteen applications. • Responsible for the vendor relationship between Sprint LTD and Telcordia. for the Service Management Gateway Message Processing Engine.

Directed fifteen Q.A. engineers to test products that allowed communication between trading partners in the B2B e-space. Products were developed in Java, XML, XSL and ORACLE. Validated the integration of i2's Demand Fulfillment application. Implemented performance, scalability and reliability testing to validate the system architecture and developed the hardware utilization model. Supervised configuration management staff and developed and implemented the configuration management process. • Assured measurable and quantifiable product test coverage for this platform by automating over 300 test cases using Rational's Test Suite. • Successfully validated custom connectivity adapters developed in the WebMethods. • Created the Q.A. organization policies and procedures.

Maintained the production of XML bases industry-wide e-business process standards for non-profit consortium of more than 300 information technology, electronic components and semiconductor manufacturing companies. Created and maintained the production schedule. Managed subcontractors. Developed production processes. Performed quality assurance on every standard. Led a design review team. Interfaced with domestic and international representatives of Fortune 100 companies. • Commended by management for the efficient development of 110 standards in a short period of time, accomplished through skillful coordination and diplomacy. • Performed quarterly presentations to 700-member conferences.

Defined functional procedures for the Q.A. department, identified workloads, proposed and managed budgets, and hired Q.A. engineers to build the start-up department. Identified and set up the testing tools and software configuration system. • Evaluated, obtained, and implemented Mercury's client/server Test Suite. Exploited Mercury's Test Director to design test plans and test procedures as milestones for the developing test programs.

Extensive coordination with clients, and engineering staff, and interfaced with management. Ensured success of projects through efficient scheduling, budgeting, and resource management. Developed and teamed to write several proposals to acquire new business.

Bs, Industrial Technology

Ms, Software Engineering

Activities and Societies: Area of Specialty: Software Engineering - includes Software Development Methodologies and Techniques, Project.