Mark Harbin Email & Phone Number

United States

United States

Huntsville, Alabama

ISSO for MDA ARC TEST and ITB (Israeli Test Bed). Maintain the Cyber Security Posture for 7 labs within the ARC Environment (ARCTEC, ATOC, ISTC1, ISTC2, PCIL, TTL, ITB) for Windows, Linux/Unix, Solaris, and Networks to meet the requirements of the DoD and MDA Cyber Standards. Performs internal evaluations and vulnerability assessments to ensure ARC compliance, and establish strict program control processes and policies to ensure mitigation of risks and supports obtaining certifications and… Show more ISSO for MDA ARC TEST and ITB (Israeli Test Bed). Maintain the Cyber Security Posture for 7 labs within the ARC Environment (ARCTEC, ATOC, ISTC1, ISTC2, PCIL, TTL, ITB) for Windows, Linux/Unix, Solaris, and Networks to meet the requirements of the DoD and MDA Cyber Standards. Performs internal evaluations and vulnerability assessments to ensure ARC compliance, and establish strict program control processes and policies to ensure mitigation of risks and supports obtaining certifications and accreditation of systems. Conduct trend analysis of security events to identify anomalous malicious activity and repeat infections. Utilize Assured Compliance Assessment Solution (ACAS) components such as Nessus to scan systems for Common Vulnerabilities and Exposures (CVEs), and remediate vulnerabilities found. Task System Administrators to maintain the operation and security integrity of Lab based systems by applying quarterly released STIG’s, GPO’s and routine OS updates and patches. Report weekly IAVM’s to the ISSM and upload POA&M’s, required monthly documents, artifacts, and annual SOP’s to eMASS for RMF compliance, maintain cybersecurity situational awareness, managed risk and comply with Federal Information Security Management Act (FISMA) requirements. Authorize and document changes to system configurations through ECR (Engineering Change Request) Database and ARC Requests. Maintain Documentation for MDA approved System Hardware and Software Baselines. Show less

Cummings Research Park

Systems Analyst II. Maintain the operation and security integrity of Windows based systems in a lab environment for test integration and data analysis purposes. These Windows based systems include XP Network analyzers, Windows 10 Enterprise desktops, Server 2008 R2/Server 2016 Domain Controllers, and Specialized Windows systems running NSITE application. Coordinate with Cyber and ISSO’s by providing the necessary information for the generation of security and ISSO documentation to allow for… Show more Systems Analyst II. Maintain the operation and security integrity of Windows based systems in a lab environment for test integration and data analysis purposes. These Windows based systems include XP Network analyzers, Windows 10 Enterprise desktops, Server 2008 R2/Server 2016 Domain Controllers, and Specialized Windows systems running NSITE application. Coordinate with Cyber and ISSO’s by providing the necessary information for the generation of security and ISSO documentation to allow for hardware accreditation and de-accreditation, submit results of weekly backup and restore task in compliance with RMF requirements. Maintain the security posture on the Windows systems under DISA, Implementing cybersecurity software installations such as HBSS, RSA, and LCE, utilizing the SCAP Compliance Checker and StigViewer, and by applying patching, updates, and Group Policy while utilizing the collected data on ACAS scans from the Tenable Security Center Database. Monitor system auditing files, review logs, data archiving, and user activity to verify system integrity and check for unauthorized use. Maintain role-based privileged user accounts through Active Directory services upon ISSO Approvals. Support the generation of Engineering Change Requests (ECR's), Implement tasks required by approved ECR’s and attend the Change Control Board (CCB) meeting.ARC NSITE Coordinator. Mitigate the software configurations of all the NSITE Systems within the ARC labs with collaboration from the SED (S3i) NSITE team, through the ARC Management and assigned SA’s. Track and log all current system setups and changes in order to keep a consistent configuration base across all ARC NSITE systems, for test purposes. Show less

Huntsville, Alabama Area

• Serve as Senior Lead Technician for Program Executive Office (PEO) Aviation, Utility Helicopters (UH) Program Management Office (PMO), supporting over 700 users and associated IT equipment• Manage the daily workload for 4 technicians in 2 separation locations, ensuring technicians have the essentials needed to maintain an expeditious and high-level of support to the userbase and adequate coverage is maintained at all times• Coordinate tasks and special projects between UH PMO, PEO… Show more • Serve as Senior Lead Technician for Program Executive Office (PEO) Aviation, Utility Helicopters (UH) Program Management Office (PMO), supporting over 700 users and associated IT equipment• Manage the daily workload for 4 technicians in 2 separation locations, ensuring technicians have the essentials needed to maintain an expeditious and high-level of support to the userbase and adequate coverage is maintained at all times• Coordinate tasks and special projects between UH PMO, PEO Aviation Chief Information Office (CIO) and other support technicians within policy guidelines, to include large-scale user moves/relocations, equipment deployments and software/OS migrations• Ensure IT equipment, including workstations and network printers are compliant with Army policies• Serve as primary POC for UH PMO network accreditation effort for all connected systems including the use of ACAS vulnerability scans, NETCOM STIGs, and DIACAP/RMF• Manage equipment refreshes within product warranty and/or equipment baseline as agreed upon by the PMO. • Create and maintain Active Directory network accounts and create and manage queues for approximately 60 network printers on the organization’s print server• Coordinate and provide audio/video assistance, including connection of Video Tele-Conferences using Polycom systems• Manage and provide desktop support including installation and configuration of approved hardware, Microsoft Office applications, approved special software and Service Desk (Service Now platform) for Utility Helicopters and other PM Offices within the umbrella of PEO when assistance is required. Show less

Redstone Arsenal

• Served as Lead Technician for PEO Aviation, Utility Helicopters PMO’s offsite location, supporting over 400 users and associated IT equipment• Ensured system security compliance within government policy• Reported IT security incidents (including computer malware and viruses) in accordance with established procedures• Provided advanced-level computer software and hardware problem tracking/isolation andresolution; blackberry and mobile device configuration and support; and… Show more • Served as Lead Technician for PEO Aviation, Utility Helicopters PMO’s offsite location, supporting over 400 users and associated IT equipment• Ensured system security compliance within government policy• Reported IT security incidents (including computer malware and viruses) in accordance with established procedures• Provided advanced-level computer software and hardware problem tracking/isolation andresolution; blackberry and mobile device configuration and support; and resolution of Local Area network (LAN) communication issues• Created and maintained accounts and devices in an Active Directory environment.• Maintained a strong working knowledge of desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems and hardware• Planned and implemented projects such as migrations, upgrades, and implementation of new technologies Show less

Army - Peo Aviation Utility Helicopters

• Served as mid-level Desktop Support Technician for PEO Aviation and Utility Helicopters PMO supporting in excess of 800 users and associated IT equipment• Completed assignments to troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, and other peripherals in a timely manner. • Analyzed and determined customers’ technical needs, developing solutions to ensure the highest level of customer… Show more • Served as mid-level Desktop Support Technician for PEO Aviation and Utility Helicopters PMO supporting in excess of 800 users and associated IT equipment• Completed assignments to troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, and other peripherals in a timely manner. • Analyzed and determined customers’ technical needs, developing solutions to ensure the highest level of customer satisfaction• Continued accurate and complete logging of required information into the ServiceDesk tracking system• Organized and prioritized requests for service and on an as-needed basis worked with vendors to resolve hardware and software problems Show less

Army - Peo Aviation Utility Helicopters

• Served as entry-level Desktop Support Technician for PEO Aviation and Utility Helicopters PMO supporting in excess of 800 users and associated IT equipment• Provided professional customer service and technical support to users by phone, email or in person• Organized and prioritized requests for service and on an as-needed basis works with vendors to resolve hardware and software problems• Assisted with special projects as needed• Identified and recorded methods for more… Show more • Served as entry-level Desktop Support Technician for PEO Aviation and Utility Helicopters PMO supporting in excess of 800 users and associated IT equipment• Provided professional customer service and technical support to users by phone, email or in person• Organized and prioritized requests for service and on an as-needed basis works with vendors to resolve hardware and software problems• Assisted with special projects as needed• Identified and recorded methods for more efficient resolutions on unique issues Show less

Software Engineering Directorate

• Repaired I.T. equipment including Desktops, Laptops, graphics machines out of base warranty in contract with I.M.M.C. • Assisted Helpdesk with deployment of Microsoft XP to VISTA utilizing Symantic Ghost/Cloning software. • Maintained I.T. Property and ToolBox Database Inventories for Blackhawk Helicopters, and Comanche Helicopter under contract with AMCOM and Prototype Integration Facility (PIF)• Property book Manager for Software Engineering Directorate (SED). Record keeping of… Show more • Repaired I.T. equipment including Desktops, Laptops, graphics machines out of base warranty in contract with I.M.M.C. • Assisted Helpdesk with deployment of Microsoft XP to VISTA utilizing Symantic Ghost/Cloning software. • Maintained I.T. Property and ToolBox Database Inventories for Blackhawk Helicopters, and Comanche Helicopter under contract with AMCOM and Prototype Integration Facility (PIF)• Property book Manager for Software Engineering Directorate (SED). Record keeping of all I.T. and non I.T. related equipment utilizing ASTS database.• Coordinated with DRMO on turn-in of old out-dated equipment on property books reducing millions of dollars in overhead, and eliminating storage space lease with NASA.• Ensured Hand Receipt holders property stayed up to date in 6 month intervals. Show less