Mark Harbin Email & Phone Number

United States

United States

Huntsville, Alabama

ISSO for MDA ARC TEST and ITB (Israeli Test Bed). Maintain the Cyber Security Posture for 7 labs within the ARC Environment (ARCTEC, ATOC, ISTC1, ISTC2, PCIL, TTL, ITB) for Windows, Linux/Unix, Solaris, and Networks to meet the requirements of the DoD and MDA Cyber Standards. Performs internal evaluations and vulnerability assessments to ensure ARC.

Cummings Research Park

Systems Analyst II. Maintain the operation and security integrity of Windows based systems in a lab environment for test integration and data analysis purposes. These Windows based systems include XP Network analyzers, Windows 10 Enterprise desktops, Server 2008 R2/Server 2016 Domain Controllers, and Specialized Windows systems running NSITE application..

Huntsville, Alabama Area

• Serve as Senior Lead Technician for Program Executive Office (PEO) Aviation, Utility Helicopters (UH) Program Management Office (PMO), supporting over 700 users and associated IT equipment
• Manage the daily workload for 4 technicians in 2 separation locations, ensuring technicians have the essentials needed to maintain an expeditious and high-level of support to the userbase and adequate coverage is.
• Coordinate tasks and special projects between UH PMO, PEO… Show more
• Coordinate tasks and special projects between UH PMO, PEO Aviation Chief Information Office (CIO) and other support technicians within policy guidelines, to include large-scale user moves/relocations, equipment.
• Ensure IT equipment, including workstations and network printers are compliant with Army policies
• Serve as primary POC for UH PMO network accreditation effort for all connected systems including the use of ACAS vulnerability scans, NETCOM STIGs, and DIACAP/RMF

Redstone Arsenal

• Served as Lead Technician for PEO Aviation, Utility Helicopters PMO’s offsite location, supporting over 400 users and associated IT equipment
• Ensured system security compliance within government policy
• Reported IT security incidents (including computer malware and viruses) in accordance with established procedures
• Provided advanced-level computer software and hardware problem tracking/isolation andresolution; blackberry and mobile device configuration and support; and… Show more
• Provided advanced-level computer software and hardware problem tracking/isolation andresolution; blackberry and mobile device configuration and support; and resolution of Local Area network (LAN) communication issues
• Created and maintained accounts and devices in an Active Directory environment.

ARMY - PEO Aviation Utility Helicopters

• Served as mid-level Desktop Support Technician for PEO Aviation and Utility Helicopters PMO supporting in excess of 800 users and associated IT equipment
• Completed assignments to troubleshoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, and other peripherals in a timely manner.
• Analyzed and determined customers’ technical needs, developing solutions to ensure the highest level of customer… Show more
• Analyzed and determined customers’ technical needs, developing solutions to ensure the highest level of customer satisfaction
• Continued accurate and complete logging of required information into the ServiceDesk tracking system
• Organized and prioritized requests for service and on an as-needed basis worked with vendors to resolve hardware and software problems Show less

ARMY - PEO Aviation Utility Helicopters

• Served as entry-level Desktop Support Technician for PEO Aviation and Utility Helicopters PMO supporting in excess of 800 users and associated IT equipment
• Provided professional customer service and technical support to users by phone, email or in person
• Organized and prioritized requests for service and on an as-needed basis works with vendors to resolve hardware and software problems
• Assisted with special projects as needed
• Identified and recorded methods for more… Show more
• Identified and recorded methods for more efficient resolutions on unique issues Show less

Software Engineering Directorate

• Repaired I.T. equipment including Desktops, Laptops, graphics machines out of base warranty in contract with I.M.M.C.
• Assisted Helpdesk with deployment of Microsoft XP to VISTA utilizing Symantic Ghost/Cloning software.
• Maintained I.T. Property and ToolBox Database Inventories for Blackhawk Helicopters, and Comanche Helicopter under contract with AMCOM and Prototype Integration Facility (PIF)
• Property book Manager for Software Engineering Directorate (SED). Record keeping of… Show more
• Property book Manager for Software Engineering Directorate (SED). Record keeping of all I.T. and non I.T. related equipment utilizing ASTS database.
• Coordinated with DRMO on turn-in of old out-dated equipment on property books reducing millions of dollars in overhead, and eliminating storage space lease with NASA.