Mark Hills Email & Phone Number

New Milton, GB

London, United Kingdom

Accountable for Stakeholder Management and Delivery Assurance for TCS UK & I Retail and CPG Clients

Royal Sun Alliance - Horsham And Dublin Offices

Accountable to RSA Account as supplier of infrastructure BAU Service, Change Delivery and Transformation Programs across U.K. & I

Delivery responsibility for all UK @ I Retail Projects and Programs reporting to Head of Professional Services

Cork

All aspects of implementing Musgrave EPOS TP.net transformation Program

CPG In Northern Europe

Responsibilities: Had a proven track record with relationships within this prestigious Wipro flag ship account to take the sales development lead activity. Remit to maintain, cross sell and drive the Ahold account and all other European Retail opportunities. Influences and manages the relationship at Executive level to grow business for Wipro and.

Ahold Europe Account - Zaandam, Netherlands

 Directed and supervised delivery of all Wipro Project / Program delivery for Client value of $60M Assisted in new Business wins against several other global system integrators. o Oracle Retail Solution phased rollout value $60M plus, plus $7M year on year application supporto Oracle Transport Management Solution phased rollout $7M plus (1st outbound.

Netherlands

 Lead Wipro Delivery responsibilities on Oracle Retail bid process securing €20M initial Oracle Retail transformation Programme Client negotiations from RFI, then assisted in demonstrating our business efficient, delivery model, ensuring innovative cost effective applications solutioning as we were appointed as lead system integrator. Worked within.

Hook UK

 Develop business case for Senior management approval on consolidating HP Defence real estate business into a single low cost UK site  Responsible for stakeholder management and delivery Plan and manage movement of all HP defence business ($1.4B) into single site solution (Real Estate, Infrastructure, 1st & 2nd line Service Desk, Desk side support.

Gosport, Glasgow & Lytham

 Management responsibility for Transition Programme of $280M 3 yr Contract renewal, across 3 UK sites totalling 1200 Staff. Delivered to client expectations and conform to cost and quality targets. Financial responsibility for $10m Transition delivery budget. Ensure all formal services are closed on existing contract and all new services are set-up.

UK South West

 Generation of account new business in excess of $50M.  Management responsibility for ensuring all projects and services within the Veterans Programme of Work, across 3 UK sites, are delivered to client expectations and conform to cost and quality targets. Financial responsibility for $20m annual Delivery budget. Overall management of escalation.

Europe

Management responsibility for ensuring all projects and services are delivered to client expectations and conform to cost and quality targets.Financial responsibility for $10m annual Personnel budget and $50m annual Delivery budget.Overall management of escalation processes. Project / Programme progress reporting to EDS management and client.Ensuring.

Europe

 Management responsibility for ensuring all projects and services are delivered to client expectations and conform to cost and quality targets across 5 key EMEA Client sites (LV=x2, AMLIN, AON & PERMENANT.) Financial responsibility for $8m annual Personnel budget 250 Staff and $40m annual Delivery budget. Overall management of escalation processes..

Bournemouth, United Kingdom

 Management of Small Change and Live Operations programme for $224m account. Account management and reporting to both client and senior EDS management. Overall responsibility for programme finances. Ownership of Solution Centre organisation with management responsibility for Profit Centre and People Care 200 Staff. Full assistance to Account.

 Projects manage Service Centre operations initiative on $38m account. Overall co-ordination of application and infrastructure support to user base of 1,800. Responsible for client account management and full reporting to both client and EDS management. Management and responsibility for ‘end to end’ project financials.  People management.

 Projects manage various small to medium Applications Projects on $33m account. Responsibility for various mid-range and mainframe systems development to circa 700 users. Standard End to End Project Management (Planning, Development, Financial, Risk, reporting, etc.) People management responsibility to 25- 50 Staff.

 Responsible for management of Desktop and Laptop support (£1.5m pa budget) to user base in excess of 500. Management and development of Support Team members.

Technical support / development mainframe and mid range systems to 1,000+ users.Statistical analysis and reporting to Team Leader.Mentoring and skills development to team members.PL1, COBOL, ORACLE

1st line support to user base in excess of 2,000.Logging incidents and referring to appropriate Support Technicians.Ensuring satisfactory resolution of all reported incidents.