Mark Holmes Email & Phone Number

Greater Denver Area

Certifications: CompTIA A+ Certified (2015), CompTIA Network+ Certified (2015)Operating Systems: Microsoft Windows (XP, Vista, 7, 8, 8.1, 10), Mac OS X, Android, iOSSoftware/System Highlights: Microsoft Office (2003-2016/365), ServiceNow, Ivanti System Manager, Polycom, Skype, LifeSize, Cisco WebExNetworking: LAN/WAN, WiFi, VPN, TCP/IP, OSI, DNS, DHCPOn-Site and Remote Support technician (Workstation and Server configuration, construction, deployment, troubleshooting)Network infrastructure design, configuration, deployment and managementSystems Admin for Viawest Corporate Offices

Denver

Certifications: CompTIA A+ Certified (2015), CompTIA Network+ Certified (2015)Operating Systems: Microsoft Windows (XP, Vista, 7, 8, 8.1, 10), Mac OS X, AndroidSoftware Highlights: Microsoft Office (2003-2016/365), Labtech, Datto, Connectwise, Proofpoint, Screen-Connect, Teamviewer, TightVNC, LogMeInNetworking: LAN/WAN, WiFi, VPN, TCP/IP, OSI, DNS, DHCPOn-Site and Remote Support technician (Workstation and Server configuration, construction, deployment, troubleshooting)Network infrastructure design, configuration, deployment and managementLead technician for largest company client (250+ users)Exemplary client satisfaction ratings97%+ success rating on first support call

Golden, Co

* Technical Support role in a customer facing Help Desk environment.* Responsible for providing day to day technical support for Desktops/Laptops, Tablets and Mobile Devices.*Elevated to lead In-Store technician within first 6 months of hiring.*Led In-Store reduction of client system turn-time from 10+ days to 1.5 within first 3 months of employment.*Increased client satisfaction rate by over 25%+

Lakewood, Co

Team Leader and assistant GM of the PaulsTV Lakewood, CO location. In store and on site home theater and home network design and implementation.

Golden, Co

* A/V & Technology Sales* In-Store Help Desk technician (Primarily Windows (ME, XP, Vista, 7, Server)* In-Store & On-Site home theater and home network design and implementation* Designed project solutions to accomplish clients demands* Team Lead (A/V Project Lead during remodels)* A/V and Technology Sales (Achieved over $1,000,000 in written sales in fiscal 2010)

Westminster, Co

* Lead Firedog PC Technician (Including in-store and onsite repair and support)* Technology (Firedog) Department Manager* Technology Sales* A/V Sales Lead* In-Store & On-Site home theater design and implementation* In-Store & On-Site custom computing & network design and implementation