Mark Hopper Email and Phone Number
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A high-integrity, data driven, energetic leader known for his ability to envision and create successful outcomes in complex situations.My passion is leading the craft of product management that creates valuable applications and services actively used by millions of end users. Excellent product management leads from vision through execution to deliver great customer outcomes. I thrive where customer problem, product, and Go-To-Market intersect and I work in a facilitative leadership style to unlock potential in organizations and individuals.As an accountable leader I love to work and partner beyond product management. Whether it’s marketing, design, support, business development, or sales, I excel in fast-moving, high-growth environments.Email: markhopper@yahoo.comSpecialties: Mobile, Internet, Product Management, Product Marketing, Subscriber Acquisition, Go-to-Market Strategy, Business Development, Cloud-based Services, Lean Development Practices.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 5
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Senior Director, Product Management - Servicenow PlatformServicenow Jun 2019 - PresentSanta Clara, Ca, UsLead outbound product management for the ServiceNow platform group covering Generative AI, mobile, conversational systems (chatbots, routing, asynchronous messaging), and core employee collaboration interfaces (personalized portals, microsoft teams, slack, etc).- Developed scalable programs to broadly enable internal stakeholders (business units, field sales. professional services, partners, marketing, etc) around technical capability, and recommended product practices.- Accelerated customer adoption through direct engagement with leading customers, and publishing of "how to" content series consumed by thousands of customers.
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FounderThe Product Foundry Jan 2019 - Jan 2020We help technology companies drive best practices to build great products that are loved by customers, and deliver outstanding business outcomes. Through advisory and consulting services we work with companies to implement best practices in product organizations from product vision through delivery. -
Director, Product Management & Service DeliveryIntuit Mar 2017 - Aug 2018Mountain View, California, UsResponsible for all elements of Digital Care across the Quickbooks ecosystem successfully serving millions of customer engagements per year, with high MoM growth rates. Responsible for defining the vision, roadmap, and performance of digital care experiences across all touch points (In-product, Learn & Support, Community, and via social channels). Increased customer usage over 60% YoY resulting in cost savings, and increases in customer conversion and retention. Developed and launched Ai/ML powered personalization services, including conversational UI (chatbot) interfaces. Managed and developed a team of 20 product managers, content producers, and customer engagement managers. -
Director, Creative Cloud Product ManagementAdobe Jun 2014 - Mar 2017San Jose, Ca, UsResponsible for the Creative Cloud product experience on adobe.com. Lead cross functional efforts to improve subscriber acquisition, engagement and retention. Increased conversion over 100% within 12 months, driving revenue to over $1.5B annually.Product owner of Creative Cloud Individual plans (over 6M subscribers) and responsible for End-to-End product management for launches and customer journeys ensuring a consistent experience across customer touch points. -
Director - Consumer Products & DistributionAdobe Nov 2011 - Jun 2014San Jose, Ca, UsLed Product Management for the Consumer Business Unit to develop and transform consumer applications into a unified photo and video service. iOS, Android, Windows 8, Web, and OSX apps, along with Cloud based storage and sync infrastructure.Developed and executed strategy, partnerships, and merchandising for all physical and digital "shelf space" of Adobe consumer products. Channels include Online, Retail, App Store, and OEM.
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Director - Runtime Products (Flash, Air, Digital Home)Adobe Dec 2010 - Nov 2011San Jose, Ca, UsResponsible for Adobe Flash and Adobe AIR, across desktop, mobile, and connected home devices.Programs included the expansion of high quality video streaming, online gaming, and mobile application development.
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Vice President, Product Management & Product Marketing - Mobile ProductsSmith Micro Software May 2009 - Dec 2010Pittsburgh, Pa, UsResponsible for vision and portfolio creation of all Mobility Products including 3G & 4G data services , network management and security platforms, communications applications such as push-to-talk, and visual voicemail, and cloud-based business intelligence services. Supported enterprise sales force efforts to mobile operators and corporate customers. -
Vice President And General ManagerBittorrent, Inc Apr 2007 - Aug 2008San Francisco, California, UsPart of the executive management team. As General Manager for Commercial Services responsibilities included P&L ownership and management of Product Development and Sales. The commercial efforts have resulted in new product lines and revenue streams for the company including a SaaS content delivery service for video and software publishers. Other responsibilities at BitTorrent included all aspects of marketing including website ownership, Internet strategy, and viral marketing programs; PR and corporate communications, sales programs, go-to-market strategy and product marketing.Business Development activities include ecosystem development, referral partner programs, technology licenses, and new business initiatives. -
Vice President, International Solutions & Market DevelopmentVerisign, Inc. Jul 2004 - Mar 2007Reston, Virginia (Va), UsRecruited to establish and build the solutions and market development team with coverage for Latin America, Asia Pacific and Western Europe for VeriSign's communications and media business unit. • Developed regional programs to raise customer awareness and increase penetration into the largest communications service providers globally. Resulting in a bookings backlog of $40M within 12 months.• Enabled key customer wins in all regions such as SingTel (including the 7 JVs), Brazil Telecom, British Telecom, TeliaSonera, Telefonica, China Unicom, and SK Telecom. • Developed voice and IP based communications services for global operators in the areas of content services, Voice over IP, roaming services and WiFi/network convergence. -
Senior Director, Product Marketing And Market DevelopmentOpenwave Systems, Inc. Sep 1998 - Jul 2004Redwood City, Us -
Vice President, Sales And MarketingAuravision Corp. (Acquired By Broadlogic) Jul 1992 - Apr 1998
Mark Hopper Skills
Mark Hopper Education Details
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Villanova UniversityBsee
Frequently Asked Questions about Mark Hopper
What company does Mark Hopper work for?
Mark Hopper works for Servicenow
What is Mark Hopper's role at the current company?
Mark Hopper's current role is Transformational, and customer obsessed product leader in mobile and web experiences. Digital Transformation, Enterprise SaaS, AI/ML, Product Led Growth, Customer acquisition and scaling through digital channels..
What is Mark Hopper's email address?
Mark Hopper's email address is ma****@****hoo.com
What is Mark Hopper's direct phone number?
Mark Hopper's direct phone number is +130131*****
What schools did Mark Hopper attend?
Mark Hopper attended Villanova University.
What are some of Mark Hopper's interests?
Mark Hopper has interest in Funambol, Ios App Store, Technology, Flurry, World Economic Forum, Localytics, Andy Rubin, Engadget, Economics, Health And Wellness.
What skills is Mark Hopper known for?
Mark Hopper has skills like Product Management, Product Marketing, Mobile Devices, Saas, Go To Market Strategy, Start Ups, Mobile Applications, Strategic Partnerships, Business Development, Telecommunications, Crm, Salesforce.com.
Who are Mark Hopper's colleagues?
Mark Hopper's colleagues are Taylor Taylor, Thomas Petrucci, Jason Nowell, Clayton Young ☁️, Rampukar Adhikari, Alex Petrosinelli, Connie Cao.
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