Mark Hopper Email & Phone Number

Santa Clara, Ca, Us

Lead outbound product management for the ServiceNow platform group covering Generative AI, mobile, conversational systems (chatbots, routing, asynchronous messaging), and core employee collaboration interfaces (personalized portals, microsoft teams, slack, etc).- Developed scalable programs to broadly enable internal stakeholders (business units, field sales. professional services, partners, marketing, etc) around technical capability, and recommended product practices.- Accelerated customer adoption through direct engagement with leading customers, and publishing of "how to" content series consumed by thousands of customers.

We help technology companies drive best practices to build great products that are loved by customers, and deliver outstanding business outcomes. Through advisory and consulting services we work with companies to implement best practices in product organizations from product vision through delivery.

Mountain View, California, Us

Responsible for all elements of Digital Care across the Quickbooks ecosystem successfully serving millions of customer engagements per year, with high MoM growth rates. Responsible for defining the vision, roadmap, and performance of digital care experiences across all touch points (In-product, Learn & Support, Community, and via social channels). Increased customer usage over 60% YoY resulting in cost savings, and increases in customer conversion and retention. Developed and launched Ai/ML powered personalization services, including conversational UI (chatbot) interfaces. Managed and developed a team of 20 product managers, content producers, and customer engagement managers.

San Jose, Ca, Us

Responsible for the Creative Cloud product experience on adobe.com. Lead cross functional efforts to improve subscriber acquisition, engagement and retention. Increased conversion over 100% within 12 months, driving revenue to over $1.5B annually.Product owner of Creative Cloud Individual plans (over 6M subscribers) and responsible for End-to-End product management for launches and customer journeys ensuring a consistent experience across customer touch points.

San Jose, Ca, Us

Led Product Management for the Consumer Business Unit to develop and transform consumer applications into a unified photo and video service. iOS, Android, Windows 8, Web, and OSX apps, along with Cloud based storage and sync infrastructure.Developed and executed strategy, partnerships, and merchandising for all physical and digital "shelf space" of Adobe consumer products. Channels include Online, Retail, App Store, and OEM.

San Jose, Ca, Us

Responsible for Adobe Flash and Adobe AIR, across desktop, mobile, and connected home devices.Programs included the expansion of high quality video streaming, online gaming, and mobile application development.

Pittsburgh, Pa, Us

Responsible for vision and portfolio creation of all Mobility Products including 3G & 4G data services , network management and security platforms, communications applications such as push-to-talk, and visual voicemail, and cloud-based business intelligence services. Supported enterprise sales force efforts to mobile operators and corporate customers.

San Francisco, California, Us

Part of the executive management team. As General Manager for Commercial Services responsibilities included P&L ownership and management of Product Development and Sales. The commercial efforts have resulted in new product lines and revenue streams for the company including a SaaS content delivery service for video and software publishers. Other responsibilities at BitTorrent included all aspects of marketing including website ownership, Internet strategy, and viral marketing programs; PR and corporate communications, sales programs, go-to-market strategy and product marketing.Business Development activities include ecosystem development, referral partner programs, technology licenses, and new business initiatives.

Reston, Virginia (Va), Us

Recruited to establish and build the solutions and market development team with coverage for Latin America, Asia Pacific and Western Europe for VeriSign's communications and media business unit. • Developed regional programs to raise customer awareness and increase penetration into the largest communications service providers globally. Resulting in a bookings backlog of $40M within 12 months.• Enabled key customer wins in all regions such as SingTel (including the 7 JVs), Brazil Telecom, British Telecom, TeliaSonera, Telefonica, China Unicom, and SK Telecom. • Developed voice and IP based communications services for global operators in the areas of content services, Voice over IP, roaming services and WiFi/network convergence.

Redwood City, Us