"CRM PARK" is focused on CRM consulting and implementation of Microsoft Dynamics 365 (CRM). Some of our projects: • Implementation of Microsoft Dynamics CRM for Russian manufacturer of electric devices. Deep integration with internal systems (ERP, DWH, portals), migration from Microsoft Dynamics CRM 2011. • Implementation of Microsoft Dynamics 365 Sales/Customer Service for large Russian property developer. Call-center integration, deep customization (plugins, custom workflow steps, JavaScript, WebResources, integration with external services, SSRS reports, PowerBI, data export, etc.). • Implementation of Microsoft Dynamics 365 Sales (Online) for American Chamber of Commerce in Russia. Usage of Mobile CRM client, Outlook WebApp, PowerApps, Teams integration, ClickDimensions. • Project support for large Microsoft Dynamics CRM 2015 installation, Customer Service module with email and call-center integration. • Project implementation of case management solution (Microsoft Dynamics Customer Services) for Ministry of Labor.

As independent CRM consultant I helped companies with CRM strategy implementation from management and technical sides.Tasks: RFP preparation, CRM workshops for top management, change management during CRM system deployment, CRM requirements gathering, CRM architecture planning, audit of existing CRM solutions.Project samples:• Support of implementation of Microsoft Dynamics CRM for large software distributor. I personally took part in the project as external expert and was responsible for pilot project implementation and for architecture of the main project (roll-out to ~700 users in 5 countries). • Development of Microsoft Technology Center demo environment for operational and analytics CRM. Together with Microsoft Russia we’ve developed business intelligence CRM demo environment for Microsoft Technology Center. That demo environment was built to demonstrate different business scenarios of data analysis (segmentation, next logical buy, cross-sales probability, etc) and usage of data analysis results in Microsoft Dynamics CRM Online (marketing campaigns, selling through call center, different service level for segments, etc.)• Project crisis-management for large CRM implementation (Energy segment). There were both organizational and technical problems in the project. As the result the customer didn't pay. I was invited as external expert reporting directly to CEO of integrator. After 3 month I managed to resolve the crisis (reorganized the team, changed the way of requirements management, helped with performance issues, created trusted relationships with customer, re-scheduled the project plan). The customer finally closed current project stage and made the payment.

I was responsible for driving sales of Microsoft Dynamics CRM solution into the enterprise and upper midmarket segments, as well as support partners and industry sales.Tasks:• Delivering customer or industry specific presentations and demonstrations of Microsoft Dynamics CRM• Deploying and supporting Microsoft Dynamics CRM installation in Microsoft Technology Center (MTC). Working as MTC architect for Microsoft Dynamics CRM, taking part in MTC events with CRM demo for enterprise customers• Helping partners and account teams with CRM technology related questions • Developing a healthy Microsoft Dynamics sales pipeline together with account managers and industry sales professionals• Customizing Microsoft Dynamics CRM to meet the expectations of customer• Delivering referenceable and satisfied accounts that can be leveraged in future sales engagements• Educating account managers and sales professionals on how to identify potential Microsoft Dynamics CRM opportunities• Participating in marketing activities and events as a speaker

AMDOCS SOLUTIONS LTD (www.amdocs.com) – provider of IT solutions for telecom, government and financial institutions.During my work in Amdocs I was responsible for technical part of selling process of Amdocs Customer Management technologies and services to enterprise customers in Russia and CIS.Main accounts: Vimpelcom (one of the largest telecom operator in Russia), Ministry of Justice of Kazakhstan, Russian bank from Top-5, Israeli financial startup, wireless telecom operator from ex-USSR.

Responsibility: to manage the team of Siebel CRM consultants, to keep to budget of the department, to fulfill the personal sales plan, to coordinate work with other departments, to take part in company management. Have more than 20 subordinates. The department was created from scratch.Achievements: the largest team of Siebel CRM consultants in Russia was created, more then 10 successful Siebel CRM implementation projects were completed. Sputnik Labs took the leadership in Siebel CRM market of Russia and Ukraine.Main projects: • Implementation of Siebel CRM in “InvestSberBank”. Siebel CRM is used in over 70 regions of Russia, in more than 3000 sales points. • Implementation of Siebel CRM in “UralSib” Bank. • Implementation of Siebel CRM in “Renaissance Capital Consumer Finance”. • Implementation of Siebel CRM in “Renaissance Insurance”.

Role: leader of custom development department, curator of internal IT services.Responsibility: to prepare the methodological recommendation for project implementation, to control the projects (to prepare the commercial proposals, to estimate the project cost and timeline, to validate the architecture solutions, to control quality), to take part in team hiring, to manage important projects, to control internal IT services.Achievements: a number of large projects were completed (internet portals, IT audit, custom development, integration projects). Rational Unified Process was implemented in the custom development department. Software for team development was used (IBM/Rational line). Internal IT services were built and run under SLA principles.

Role: Team lead and system architect in online trading startupResponsibilities: project management, system requirements gathering and architecture design, implementation, optimization and fine-tuning (SQL, Java, J2EE).

Position: Head of internet technology department (e-business platform implementation)Responsibilities: team lead and leading developer of internet project (SQL, Java, J2EE)

Position: Software EngineerResponsibilities: database design, system implementation (SQL, C++).