I have been working as a Player Support Agent for 3 years now, and I'd like to continue growing in this field as a professional. I'm in love with the gaming industry and want to help people have the best experience. I've some experience working with "high-risk" tickets, including lawsuit threats, public disclosure, and similar tickets on top of the usual tickets we process daily. I'm an empathetic, player-oriented quick learner who loves to dive deep into games and try to explore every nook and cranny to understand as many mechanics as possible.