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Mark Silva Email & Phone Number

PMP | ITIL | PSM I | IT Project Manager | Driving Cross-Functional Success | Trilingual (PT-BR, ESP, EN) at New Era Technology
Location: Buenos Aires, Buenos Aires Province, Argentina 5 work roles 4 schools
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Role
PMP | ITIL | PSM I | IT Project Manager | Driving Cross-Functional Success | Trilingual (PT-BR, ESP, EN)
Location
Buenos Aires, Buenos Aires Province, Argentina
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Mark Silva is listed as PMP | ITIL | PSM I | IT Project Manager | Driving Cross-Functional Success | Trilingual (PT-BR, ESP, EN) at New Era Technology, a with 319 employees, based in Buenos Aires, Buenos Aires Province, Argentina. AeroLeads shows a matched LinkedIn profile for Mark Silva.

Mark Silva previously worked as Project Manager at New Era Technology and Help Desk Technician at Asurion. Mark Silva holds College, Game Programming from St. Lawrence College.

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New Era Technology

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About Mark Silva

I am a Project Manager with PMP, ITIL and PSM I certifications, experienced in Telecommunications Engineering, and dedicated to delivering impactful IT and operational projects. Over the past eight years, my experience has been influenced by a dedication to creative solutions and streamlined operations, overseeing initiatives that enhance efficiency, mitigate risks, and support organizational objectives.I have expertise in managing challenging projects within the telecom, IT, and e-commerce industries, and I am currently overseeing cross-regional projects at New Era. I am responsible for overseeing the replacement of EOS and EOL firewalls and for facilitating smooth communication between teams and stakeholders. In my role at Global Convergence Inc., I provided significant solutions, including SD-WAN installations and IP telephony transitions for clients such as Johnson & Johnson, resulting in measurable cost savings and improved performance.In the future, I aim to oversee IT transformation projects on a large scale that are driven by agility, pushing limits and achieving tangible success. I am willing to connect with companies that prioritize growth, innovation, and a culture of collaboration. If you need a committed leader who is prepared to have a significant influence on your team, feel free to contact me.You can reach me here or via e-mail at: mark.filliph@gmail.comExpertise: Technical Project Management | IT & Operational Projects | Project Plans | Budgets & Schedules | System Integration | IT Project Delivery | Project Lifecycle | Leadership & Management | Process Improvements | Timely Execution | Hardware & Software Specifications | Quality Control | Troubleshooting | Multi-Tasking | Cross-Organization Collaboration | Telecom | Scrum | Agile Methodologies

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Mark Silva's current company

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New Era Technology
New Era Technology
PMP | ITIL | PSM I | IT Project Manager | Driving Cross-Functional Success | Trilingual (PT-BR, ESP, EN)
new york, new york, united states
Website
Employees
319
AeroLeads page
5 roles

Mark Silva work experience

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Project Manager

Current

- I lead projects for replacing EOS and EOL firewalls, ensuring alignment with project objectives by developing a comprehensive project plan. - Managing resources, scope, and timelines across multiple regions, coordinating efforts through regular meetings with technical teams and business units.- Collaborating remotely with diverse teams and IT stakeholders, fostering communication to keep everyone informed and aligned.- Proactively identifying and resolving project challenges by implementing a risk management framework, allowing timely solutions to prevent escalation.- Ensuring compliance with change management processes, resulting in a smooth transition and high stakeholder satisfaction while enhancing network security.

Jul 2024 - Present

Help Desk Technician

Canada

Support, provide assistance and enhance customer satisfaction by addressing andresolving, over the phone, issues related to computers, laptops, mobile phones, TVs, andmajor appliances in various scenarios.Maintain the Net Promoter Score (NPS) at a level significantly above the industry average,focusing on quality, resolution, and customer satisfaction.

Oct 2022 - May 2024

Freelance Project Manager In It And Software Development

Filliph Projects Innovation

Lead teams of software developers and IT professionals in the successful execution ofmultiple projects simultaneously.Develop project plans, timelines, and budgets to ensure timely delivery of high-qualitysoftware products.Collaborate with cross-functional teams to gather requirements, define project scope, andtrack progress.Conduct regular meetings with stakeholders to provide updates on project status andaddress any issues or concerns.Implement project management best practices to optimize efficiency and productivity withinthe team.

Oct 2022 - May 2024

Project Manager

São Paulo, São Paulo

Efficiently managed resources, resulting in a USD 20,000 improvement (20% reduction) in project expenses while maintaining quality and timelines.Managed a successful 8-month project: Oversaw a team of 15 IT members, serving over 10,000 users for Johnson & Johnson. Achieved a 20% budget savings by migrating a legacy voice system to an IP solution.Europe SD-WAN Project: Collaborated on an SD-WAN rollout, focusing on router preparation. Managed technical resource allocation for hardware and cabling based on project scope.Delivered projects in Latin America for wifi surveys to increase the signal coverage. Successfully implementation of IP telephony migration in various Johnson & Johnson’s offices and manufacturers plants.

Mar 2017 - Aug 2020

It Business/Project Analyst

São Paulo Area, Brazil

Partnered for the coordination of 10 vendors for incidents and projects, across 6 different Call Center businesses, in 10 diverse locations nationwide. Achieved and sustained the legacy of voice technology.Maintained an environment of 300,000 weekly inbound and outbound calls for both voice and data network. Including external vendors and local technical resources. Main point of escalation of voice-related projects.IVR Optimization Project: Collaborated to enhance IVR usage, reducing call transfers to human agents—a significant cost-saving measure for call centers. Implemented a region-specific service outage information feature, accurately identifying customer locations during IVR navigation.

Feb 2011 - Mar 2017
Team & coworkers

Colleagues at New Era Technology

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4 education records

Mark Silva education

Intensive English Course (4 Weeks), Language

Heartland International English School (Mississauga - On, Canada)

Activities and Societies: Four-weeks English course program.

Technologist In Digital Communication, Telecommunication

Faculdades Oswaldo Cruz
FAQ

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What company does Mark Silva work for?

Mark Silva works for New Era Technology.

What is Mark Silva's role at New Era Technology?

Mark Silva is listed as PMP | ITIL | PSM I | IT Project Manager | Driving Cross-Functional Success | Trilingual (PT-BR, ESP, EN) at New Era Technology.

Where is Mark Silva based?

Mark Silva is based in Buenos Aires, Buenos Aires Province, Argentina while working with New Era Technology.

What companies has Mark Silva worked for?

Mark Silva has worked for New Era Technology, Asurion, Filliph Projects Innovation, Global Convergence, Inc., and Claro Brasil.

Who are Mark Silva's colleagues at New Era Technology?

Mark Silva's colleagues at New Era Technology include Dan Vintila, Jean Lagadec, Matthew Casey, Chetan Rai, and James Patterson.

How can I contact Mark Silva?

You can use AeroLeads to view verified contact signals for Mark Silva at New Era Technology, including work email, phone, and LinkedIn data when available.

What schools did Mark Silva attend?

Mark Silva holds College, Game Programming from St. Lawrence College.

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