Mark Adams
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Mark Adams Email & Phone Number

Service Experience Strategist | Designing Operational Strategies at Sooth Consulting
Location: United Kingdom 14 work roles 5 schools
2 work emails found @fca.org.uk 2 phones found area 779 LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 2 phones

Work email m****@fca.org.uk
Direct phone (779) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Sooth Consulting
Role
Service Experience Strategist | Designing Operational Strategies
Location
United Kingdom

Who is Mark Adams? Overview

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Quick answer

Mark Adams is listed as Service Experience Strategist | Designing Operational Strategies at Sooth Consulting, based in United Kingdom. AeroLeads shows a work email signal at fca.org.uk, phone signal with area code 779, and a matched LinkedIn profile for Mark Adams.

Mark Adams previously worked as Owner at Sooth Consulting and Member Services Director at Pure Planet. Mark Adams holds Mba(Executive) from University Of Bath.

Company email context

Email format at Sooth Consulting

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{first}.{last}@fca.org.uk
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Profile bio

About Mark Adams

I’m experienced in creating and driving improved performance in operational environments. I design and deliver service experience strategies covering all elements of customer service operations - including blended digital and human customer interactions. I can build great teams with fantastic cultures and improve performance to ultimately deliver award winning service - most recently as part of the management team at a digital energy start up. My recent projects have included:- Creating an operational strategy for launch and growth- Delivering of an improvement plan to support rapid growth- Designing multi-country social and community operations- Training new ways of working around digital engagement- Providing guidance on future service strategies

Listed skills include Customer Experience, Change Management, Management, Crm, and 32 others.

Current workplace

Mark Adams's current company

Company context helps verify the profile and gives searchers a useful next step.

Sooth Consulting
Sooth Consulting
Service Experience Strategist | Designing Operational Strategies
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14 roles

Mark Adams work experience

A career timeline built from the work history available for this profile.

Owner

Current
Sooth Consulting

Greater London, England, United Kingdom

I’m experienced in creating and driving improved performance in operational environments. I design and deliver service experience strategies covering all elements of customer service operations - including blended digital and human customer interactions. I can build great teams with fantastic cultures and improve performance to ultimately deliver award winning service - most recently as part of the management team at a digital energy start up. My recent projects have included:- Creating an operational strategy for launch and growth - Delivering of an improvement plan to support rapid growth- Designing multi-country social and community operations- Training new ways of working around digital engagement- Providing guidance on future service strategies

Mar 2022 - Present

Member Services Director

Pure Planet

Bath, England, United Kingdom

I'm responsible for the design and delivery of our service strategy at this award wining digital energy provider.

Jan 2017 - Mar 2022

Planning & Analysis Manager

Financial Conduct Authority

London, United Kingdom

Working within the FCA's Authorisations contact centres my responsibilities cover: Business Insight & Analysis; Quality & Customer Satisfaction; Knowledge & Comms; Change Management and Workforce Planning.

Jun 2014 - Jan 2017

Head Of Service Quality (Interim)

Ovo Energy

Bristol, United Kingdom

Responsible for measuring and identifying opportunities to improve the customer service experience across customer service by using various feedback tools, including quality monitoring, real-time SMS and email feedback and complaints analysis.

Jan 2014 - May 2014

Head Of Customer Care (Interim)

Ovo Energy

Bristol, United Kingdom

Responsible for our Customer Care operation covering care, complaints, sales and renewals.

May 2013 - Jan 2014

Head Of Customer Excellence (Interim)

Ovo Energy

Bristol, United Kingdom

Responsible for designing, delivering and managing customer surveys based on customer interaction and identifying opportunities to improve the service experience delivered through phone and email channels. Also responsible for CSA training, quality monitoring and the knowledge base.

Oct 2012 - Apr 2013

Base Performance Manager

3

Maidenhead

Driving performance improvement across multiple teams with multiple level stakeholders within the Three contact centres based in Mumbai and Pune and the head office in Maidenhead.

Jun 2012 - Oct 2012

Principal Consultant

Pa Consulting Group

London, United Kingdom

Consulting in customer experience and service and sales strategy and performance improvement across both public and private sector organisations.

Jan 2011 - Jun 2012

Principal Consultant

Blue Sky Peformance Improvement

Guildford, United Kingdom

Responsible for the delivery and account management of a number of key clients. Projects focused on sales, service and customer experience performance improvement.

Aug 2009 - Dec 2010

Managing Consultant

Blue Sky Performance Improvement

Guildford, United Kingdom

Part of a team delivering projects focused on sales, service and customer experience performance improvement.

Oct 2007 - Aug 2009

Head Of Service Experience

Virgin Mobile

Trowbridge

Responsible for assessing and improving the sales and service experience for over 4m customers.

Jul 2005 - Oct 2007

Customer Services Project Manager

Virgin Mobile

Trowbridge

Responsible for the delivery of projects across Virgin Mobile Customer Service teams.

Apr 2001 - Jul 2005

Operations Manager

20:20 Logistics

Crewe, United Kingdom

Responsible for the management of the Sales, Order Processing and Customer Service teams within the pre-pay division on 20:20 Logistics.

Sep 1997 - Apr 2001

Systems Manager

Singlepoint 4U

Stoke-On-Trent, United Kingdom

Responsible for ensuring systems were developed to improve the CSA and customer experience.

Sep 1995 - Sep 1997
5 education records

Mark Adams education

Education record

Ci Master Class

Course focused on Competitive Intelligence approaches and techniques

FAQ

Frequently asked questions about Mark Adams

Quick answers generated from the profile data available on this page.

What company does Mark Adams work for?

Mark Adams works for Sooth Consulting.

What is Mark Adams's role at Sooth Consulting?

Mark Adams is listed as Service Experience Strategist | Designing Operational Strategies at Sooth Consulting.

What is Mark Adams's email address?

AeroLeads has found 2 work email signals at @fca.org.uk for Mark Adams at Sooth Consulting.

What is Mark Adams's phone number?

AeroLeads has found 2 phone signal(s) with area code 779 for Mark Adams at Sooth Consulting.

Where is Mark Adams based?

Mark Adams is based in United Kingdom while working with Sooth Consulting.

What companies has Mark Adams worked for?

Mark Adams has worked for Sooth Consulting, Pure Planet, Financial Conduct Authority, Ovo Energy, and 3.

How can I contact Mark Adams?

You can use AeroLeads to view verified contact signals for Mark Adams at Sooth Consulting, including work email, phone, and LinkedIn data when available.

What schools did Mark Adams attend?

Mark Adams holds Mba(Executive) from University Of Bath.

What skills is Mark Adams known for?

Mark Adams is listed with skills including Customer Experience, Change Management, Management, Crm, Performance Improvement, Stakeholder Management, Customer Service, and Project Delivery.

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