Mark Jensen Due Email & Phone Number

Pampanga, Central Luzon, Philippines

In my current role as a Billing Specialist at ENGIE Impact, I have improved operational efficiency by streamlining processes and implementing new workflow strategies. My primary duties include creating and issuing invoices, ensuring billing accuracy, tracking and following up on payments, and resolving discrepancies. I communicate with customers regarding billing inquiries and collaborate with other departments to address issues. I have implemented process improvements that have significantly increased customer satisfaction rates. Additionally, I monitor key performance indicators, manage vendor relationships, and input information into our database system. Through my efforts, I have developed integrated solutions to address organizational challenges.

Pampanga, Central Luzon, Philippines

In my previous role as a Web Content Administrator, I expertly managed and updated website content using the Derwent content management system, ensuring accuracy and relevance. I investigated and resolved hotel booking and content errors, demonstrating exceptional problem-solving and investigative skills. I led various special projects centered around hotel campaigns, driving their successful implementation and achieving significant outcomes. My role involved using statistical methods to analyze complex data, creating comprehensive Excel reports, and employing data visualization tools to present actionable insights to stakeholders. This work significantly enhanced decision-making processes, optimized resource allocation, and improved overall campaign effectiveness.

Pampanga, Central Luzon, Philippines

During my summer job as a Customer Service Representative, I handled customer inquiries and complaints courteously and professionally, resolving issues with empathy to enhance loyalty and repeat business. I actively listened to concerns, managed high-stress situations effectively, and escalated major issues when necessary. By clarifying and addressing root causes of problems, I improved overall customer satisfaction. I also assisted customers with navigating the company website and placing online orders, ensuring a smooth user experience. My role involved promptly answering calls, providing accurate information, and implementing forward-thinking strategies to meet customer needs and resolve concerns efficiently.