Seth Vangilder Email & Phone Number

I foster positive relationships with clients and internal stakeholders to ensure timely processing of documents, reducing costs and spending, and supporting Engie’s goal of reaching zero carbon emissions.

Kissimmee, Florida, United States

In my role I oversee the daily operation of all areas of the park, including go-kart tracks, rides, admissions, arcade, and food & beverage. I also oversee long-term budget plans while also monitoring and adjusting long-term and daily labor. I oversee the teams, including leads and department managers, providing direction and insight for their development and strengthening their leadership. I conduct a quarterly information session on leadership skills to our lead team while also partnering with Human Resources to develop global plans and procedures for the better.

Orlando, Florida, United States

In this role I oversee a Team of over 200 Team Members and supervise the daily operation of the turnstile and rentals operations, including overseeing inventory and technical difficulties. I cover duty shifts for these operations as well, being the first point of management contact.

I oversaw the daily and long term operation for several attractions, often covering multiple attractions at once, while managing complex downtimes and communicating pertinent information to Guests, senior management, and Team Members. I also creative several incentives to increase Team Member satisfaction scores and venue audit scores and reduced negative guest comments year over year.

Orlando, Florida

Disney'S Animal Kingdom Guest Relations

Assisting several guests purchasing tickets and discussing ticket optionsTroubleshooting and resolving complex ticketing and technological scenariosMaintaining a professional, calm demeanor during difficult situationsAddressing in-park concerns with courtesy and poiseFulfilling recreation and dining reservation requests and suggesting other options if unavailable Training new cast members to excel in their roleProviding recovery to convert negative situations into ultimate guest satisfaction Serving as a backstage tour guide in the Magic Kingdom, highlighting Disney's business standards

Disney'S Yacht And Beach Club Resort And Villas

Fostered a pilot program for Villas guests to receive personalized, exclusive service upon arrivalTrained new cast members and made them comfortable in their rolesProcessed arrivals efficiently yet thoroughlyAssisted guests with booking dining, recreation, and ticketsProvided information about the surrounding area and other attractionsPartnered with other lines of business such as housekeeping to ensure ready, clean roomsCooperated with back office to address guest room concerns and find solutions to them

Disney'S Magic Kingdom

Warmly greeted guests entering the park and processed their park entry proceduresRedirected guests from non-viewing areas to acceptable, safe places in order to watch spectaculars Participated in daily flag retreat ceremoniesMonitored entry, queues, and priority lines for character meetings Instructed guests how to play an interactive, park-wide game

Cedar Point, Sandusky Ohio

Opened or closed the location based on mechanical and weather conditionsOversaw the daily opening and closing procedures of a ride locationManaged team member breaks Budgeted labor hours for my locationRecorded and reported time recordsQuickly responded to down times with safety always being the primary focusTrained new team membersServed as a mediator between my team and management to express ideas and concernsSupervised 8-20 team members daily while working alongside them in rotation