Mark Heneghan Email & Phone Number

Winchester, Gb

Portsmouth, England, United Kingdom

Responsible for delivering SGN's enabling technologies (Logical and Physical -Telephony, WAN, LAN, End User Computing, Cyber infrastructure, Integration Platforms). Managing a direct team of 6 to 15 project managers covering a portfolio of programmes and projects ensuring SGN's IT systems and staff can and do work as efficiently as possible.

Bracknell

Responsible for large or complex Enterprise and Governement contracted network roll outs. Strengths in customer communications, order thougth to delivery process, PMO reporting, and with exceptional risk management skills. Experinced in all Telecoms fixed line and wireless technologies for UK and international arena's. Contract values managed: £10M to £50M. Experienced in both WAN and LAN deplyments or migrations.

London, United Kingdom

Managed daily operations and performance activities of a team of 30 staff as well as 30 contractors and several sub-contract companies responsible for cost management, vendor sourcing and relations, dispute management and regulatory compliance; with responsibility for a budget of >$300m and savings targets of >$25m p.a.- Achieved 20% improvement in delivery intervals and service level compliance after creating and implementing vendor performance management tools.- Drove inventory clean up from 35% to 90% within one year and increased coverage and pushed vendor bill disputes up from 0.6% to 3% after outsourcing technical dispute management.- Improved quoting responsiveness to customer by increasing quote automation from 52% to 82% within one year and boosted quote through-put by 40%. - Created >$25m in savings opportunities and justified $15m capital spend by implementing market plans.

London And Basingstoke

Promoted to manage a cross-functional team of 45 responsible for quoting costs, loading customer orders, ordering and the provision of 3rd party telecommunication services and vendor sourcing and relations. Held budget responsibility of >$240m with savings targets of >$18m.- Created motivated team and generated major efficiency/cost improvements by forming team from three discrete groups and motivating them to address common systems, customer information and process issues.- Reduced order rejection by 75% by teaming Order Desk and Sales Team, reduced customer order loading interval by 45% to an average of 2.2 days and lowered unit costs by 7% with no capital expenditure.- Successfully completed $2m dispute for historic cost errors with BT, reduced delivery intervals by 20%, reduced headcount by 5%, added 15 new vendors and delivered Ethernet Interconnect programme..

London / Basingstoke, Uk And Other European Cities

Tasked with corporate challenge of redesigning the delivery team of 120 people to improve customer communication, reduce lead times, improve processes and ensure revenue target of $18m p.a. (contract value $90M) was met. Mentored and supervised the Management team to own end-to-end customer orders using roles ranging from Project/Programme managers, Customer Delivery managers and Offnet provisioning.- Created three high performing customer facing delivery teams and centralised Order Entry team/Offnet.- Improved motivation and tackled deficiencies by educating teams on order and customer ownership.- Boosted productivity by implementing visual control and simplified metrics- Reduced lead times by 22% overall with 70% improvement in on-time performance; exiting 2010 at 92% of all orders delivered to or before interval or want date and earning accolades for transformation of delivery.

Newbury, London, Basingstoke And Other Eu Cities

Focal point for a post-sales Customer Support team responsible for customer quotations, order submission, delivery, training, problem escalations and with a revenue base of >$100m, while serving as senior manager of a project team that managed a major, $50m construction contract for a UK MNO and using $42m capex.- Improved dispute management to below industry average of 2% and pushed number of customer service reviews to 100% after motivating team to demonstrate enthusiasm, smart working and customer visits.- Delivered 50% reduction in order submission issues and increased delivery performance by 25%.- Successfully completed construction contract with no penalty charges and full acceptance of all sites.

Eu Cities

Promoted to manage a team of 35, Europe-wide Customer Service managers with revenue management of >$440m, while bringing dispute management under control and spearheading various improvement activities to streamline operations, reduce costs and ensure quality operational standards and service procedures.- Refocused team on core objectives of customer/revenue management and reduced headcount by 15%.- Consolidated order submission process into a single process and standardised customer rating practices.- Reduced financial leakage on disputes from 80% to <0.5%, reduced overdue order book by more than 50% and capably managed opex through Chapter 11

London, United Kingdom

Directed and performed all duties involved with supervision and development of the European Customer Support Management Team, managing annual revenues of >$200m.- Created acclaimed support group from UK, France, Germany and Italy after unifying three smaller teams.- Reduced revenue disputes from >$15m to <$500k within two years and settled several $1m payment issues.- Reduced headcount by 35% and created highly praised corporate dispute management process.

Southampton, United Kingdom

Manager of the Networking product tream. Responsible for product P&L, Product Development, Business Development in EU, Marketing Comms, Product Pricing, Special Pricing (ALL COMPANY PRODUCTS)

Northern Uk & Ireland

Sales manager for region with 30% growth and £10M / $16M in sales per year. Selling bespoke electronic solutions to large OEM's (Siemens, Avery, IBM, ICL, Fujitsu), major telecommunications companies (BT, C&W) and Networking products to WAN and LAN Providers (Global Crossing, Level3, Mysys, Siemens)

Mathematical Physics Bsc Hons, Maths And Physics

Education record

Project Management professional qualification, including: Project Implementations Milestone Management Risk Management Project Governance.

Communications Networks Fundamentals

Activities and Societies: Professional fundamentals qualifiacation in Wide Area Networks (WAN) and Local Area Networks (LAN)

Advanced Certificate In Marketing

Education record