A versatile, influential, and results driven Senior Delivery Manager in IT and Telecoms with a strong commitment to building and leading high performing, customer focused teams with a reputation for ‘getting the job done to time and budget’. Skilled in executive-level decision making and negotiations; overseeing departmental change and success to a company’s performance through the improvement of existing organisational methodologies and developing strategic plans for future growth. With 20 years’ and more of delivery management experience in high profile companies delivering Telecommunications and IT services, Mark showcases:♦ Repeatable delivery performance to deadlines and budget constraints whilst ensuring Stakeholders are engaged and supported.♦ Exceptional supervisory and leadership abilities, including recruiting, mentoring and training highly motivated teams that consistently achieve all targets and gain top customer ratings.♦ Superb interpersonal and relationship-building skills, with a strong aptitude for engaging and gaining buy-in from senior executives, third party vendors and multicultural teams and translating a company’s overall goals into a clear vision that can be understood by all.♦ Experienced commercial acumen and solid understanding of finance, positively impacting a company’s bottom-line by effectively managing budgets and surpassing cost management and revenue milestones.♦ Highly experienced in reducing lead times and errors while creating greater efficiency; streamlining processes, improving staff productivity and customer satisfaction.♦ Accomplished problem solving and multitasking talents, with an ability to resolve issues in earliest stages and manage numerous projects simultaneously in evolving business environments.Mark is self-motivated, able to quickly master evolving technologies and business processes, and believes that the combination of experience and ambition means he would immediately become an asset to a forward-looking company.