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Mark Jhon Santos is listed as Customer Support Expert | Experienced in Technical Support & Training | Motorcycle Enthusiast at Freelance, based in National Capital Region, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Mark Jhon Santos.
Mark Jhon Santos previously worked as Virtual Assistant at Freelance and Appointment Setter at Simple.Biz. Mark Jhon Santos holds Bachelor Of Technology - Btech, Information Technology from Pamantasan Ng Lungsod Ng Maynila.
As a customer support specialist with over eight years of experience, I excel at crafting personalized solutions that put clients first. My dedication to listening and understanding has earned the trust of national and international companies, resulting in strong, lasting relationships and repeat business.When I'm not ensuring customer satisfaction, you'll find me enjoying the thrill of motorcycle rides or spending quality time with my family in the city. Let's connect! Reach out to me at markjhonsuede.santos@gmail.com.
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United States
Provide virtual assistance: project management, calendar management, scheduling, email handling, and document organization.Research and identify potential leads, maintain records, and communicate findings to the sales team.
Conducted high-volume cold-calling campaigns, engaging potential clients and generating leads.Surpassed targets for setting appointments, demonstrating a proactive approach.
Responded to customer inquiries via phone, email, and live chat, providing timely resolutions.Collaborated with teams to address escalations and resolve complex issues.
Provided customer support via phone, email, and live chat, resolving inquiries.Assisted with account setup, reservations, billing, and general questions.
Maintained knowledge base of products, policies, and procedures.Assisted with product inquiries, order placement, and tracking.
Philippines
Conducted training sessions for new hires on product knowledge and customer service.Provided coaching and support, monitoring progress and addressing performance gaps.
Philippines
Provided technical support, troubleshooting internet connectivity, device setup, and software issues.Achieved high customer satisfaction ratings and positive feedback.
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Mark Jhon Santos works for Freelance.
Mark Jhon Santos is listed as Customer Support Expert | Experienced in Technical Support & Training | Motorcycle Enthusiast at Freelance.
Mark Jhon Santos is based in National Capital Region, Philippines, Philippines while working with Freelance.
Mark Jhon Santos has worked for Freelance, Simple.Biz, Motion (Yc W20), Satellite Office, and Helpware.
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Mark Jhon Santos holds Bachelor Of Technology - Btech, Information Technology from Pamantasan Ng Lungsod Ng Maynila.
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