Mark Kelleher Email & Phone Number

Cork Metropolitan Area

Founded Craving Cork, a successful online news + media company which helps people discover the best things to do, see and eat in Cork. Through use of its strong social media presence and active news website, Craving Cork acts as an advertising platform for local businesses, whilst also acting as an informational hub for locals + tourists searching for bars, restaurants, events, news and more.

Cork, County Cork, Ireland

Craving Media is a Social Media Agency based in Cork city. We help brands tell their story through Crave-worthy content, focusing on social media management, content creation, drone videography and influencer marketing with our sister company, Craving Cork.

Cork Metropolitan Area

Toronto, Ontario, Canada

Cork, Ireland

I was employed full-time as a Marketing Coordinator for Compliance & Risks in Little Island, Cork. My key responsibilities included: Inbound Marketing:- Growing new marketing-qualified leads by converting site traffic through calls-to-action, landing pages and lead generation content - Using inbound marketing tactics such as email to add value through content, resources, and other calls-to-action, thereby nurturing leads through the entire sales cycle - Creating and implementing new projects and creative ideas that help improve client conversion and retention rates - Liaising with the internal legal team to develop and distribute content that educates and entertains the company's target audience Social Media:- Management and growth of the company's social media profiles and presence, including Twitter, LinkedIn, Google + and Slideshare - Listening and engaging in relevant social discussion about the company, competitors, and/or industry from thought leaders, existing clients and prospects - Creating shareable content appropriate for specific networks to both spread the brand and content Driving consistent, relevant traffic and leads from the companies social network presence Marketing Collateral:- Supporting the production of appropriate marketing collateral, including newsletters, videos, white papers, eBooks, case studies and webinars - Taking control of marketing inventory, ensuring all materials are up-to-date and on-brand Systems Used: - Infusionsoft - Longjump - GoToWebinar/GoToMeeting- Hootsuite - Jira - WordPress- Google Analytics - Wondershare Filmora

Cork

I was employed part-time as a Brand Ambassador for RAW Marketing and Events. Raw Marketing is an activation marketing agency who offer clients a full range of marketing activation tools to effectively communicate with and to their customers.My role as a Brand Ambassador is to act as the main point of contact between the client and the consumer, working as part of an exciting team to promote various local and international brands, conducting market research and reporting analysis to senior management. Major clients to date include: - Campo Viejo - Orchard Thieves - Heineken Light

Cork, Ireland

I was employed full-time as a Marketing Coordinator at Saville Menswear, one of Cork’s best known and recognized fashion retailers, after completion of a 6-month internship. My main duties were as follows:- Developed a Marketing Strategy for Saville which included a cross-channel approach- Marketing channels included (launch of) company website, social media presence and engagement, press articles, magazine design, editing and distribution (circulation approx. 30,000)- Managed all aspects of communicating the value of Saville with strategic partners and vendors - Partnered with the head of store to organize and develop company database and email marketing campaigns - Organised company events which involved bringing the event from concept to realizationSystems Used:- MailChimp - WordPress- Hootsuite - Granite Digital Web Platform

Cork

I was employed part-time as a Brand Ambassador for Verve Live Agency, based in Cork city. Verve is the largest independently owned Irish Event and Brand Activation Agency with a team of 24 full time event professionals. My role as a Brand Ambassador was to act as the main point of contact between the client and the consumer, working as part of an exciting team to promote various local and international brands, conducting market research and reporting analysis to senior management. Major clients include: - Flora - Liberté - Hellmann's - Jameson

River Lee Hotel, Cork City.

This city center property is a four star, business-style hotel located on the outskirts of Cork City. I was employed in the food and beverage department of the hotel on a full and part-time basis, as I completed my final year in college. My main roles included managing the busy floor and bar areas, attending to the needs of the customers, stock replenishment and was responsible for the general upkeep of the bar area. I was promoted to shift supervisor after several months and acquired the responsibility of the end-of-day cash-up.

Cork City

I was employed with Marks and Spencer for the busy Christmas season of 2013 as a sales assistant in the grocery section. My main tasks include attending to the needs of the customer, cashiering, express cashiering, stock replenishment and general upkeep of the store. I have acquired a vast range of customer-service skills replicating the high standards of the M&S brand.

Hilton Head Island, South Carolina

The Westin Hilton Head Resort & Spa is an international hotel brand located on Hilton Head Island. I completed a six month internship in the Food and Beverage department. During my internship I have acquired a vast range of skills replicating the high standard expected by the Westin brand. I have gained experience in fine dining, casual and café-style service, as well as indoor and outdoor pool-side and deck service. I have further developed my ability to work under pressure in a fast-paced environment whilst maintaining a customer-orientated mind-set. I have been able to develop my customer service skills as well as my ability to work as part of a team. I have been trained to work with various universal systems, such as Micros and OpenTable. I have used my internship to participate in various training programmes and to further engage my skill set.

Cork, Ireland

Hayfield Manor Hotel is a five star property in Cork City. I was employed in the Food and Beverage department and I have acquired various skills during my time in this fast paced service environment. I have gained experience in several departments such as the Bar, Fine Dining and Bistro restaurants, Room Service, Conference and Banqueting. I have worked all levels of service. Working in Hayfield Manor has enabled me to develop my interpersonal, communication and technical skills. I have learned the importance of delivering a high level of service and having a customer focus at all times.During the summer of 2012 I was promoted to Afternoon Tea Supervisor. The hotel wanted to further develop the afternoon tea market and I was given the responsibility of this project, which to date has been successful. I have learned the importance of teamwork and have the ability to be flexible and work under pressure. I have been able to develop my leadership and organisational skills during my time spent supervising this department which has benefitted me in my career.

Dunnes Stores, Bandon Road, Bishopstown, Cork

I was employed part-time as a sales representative in the home-wares department in Dunnes Stores. My main tasks included helping customers on the shop floor, stock-taking, delivery handling and stock replenishment. After a period of time I progressed to work as a cashier and learned the various tasks associated with that role. During my time in this store I have also gained experience in customer care, merchandising of stock and in the fitting room area.

Master’S Degree, Msc. In Marketing, Level 9, First Class Honours, 1.1

Completed several live assignments for companies such as Barry's Tea, Sketchers and Horgan's Fresh Fish, in areas such as relationship.

Bachelor’S Degree, Business And Hosptiality, Level 8, Second Class Honours, 2.1

Completed a 40,000 word thesis on Revenue Management in the Hotel sector, achieving a first class honors.

Bachelor’S Degree, Hospitality Administration/Management, Level 7, First Class Honours, 1.1

Course included a 3-month work placement completed at Hayfield Manor Hotel, Cork and a 6-month internship at Westin Resort, South Carolina.