Mark Macdonald Email & Phone Number

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Moncton, New Brunswick

Quality Assurance:- Review requirements specifications and technical design documents to provide timely and meaningful feedback- Create detailed, comprehensive and well-structured test plans and test cases- Estimate, prioritize, plan, and coordinate testing activities- Design, develop and execute automation scripts using open source tools- Identify, record, document thoroughly and track bugs- Perform thorough regression testing when bugs are resolvedFront End:- Develop new user-facing features- Build reusable code and libraries for future use- Ensure the technical feasibility of UI/UX designs- Optimize application for maximum speed and scalability- Assure that all user input is validated before submitting to back-end- Collaborate with other team members

Moncton, New Brunswick

- Provide technical support and build rapport with a variety of customers and their changing technical requirements.- Handle inquiries about repair, replacement, technical problem resolution and connectivity.- Analyze issues with digital cable equipment and/or devices and associated online streaming software and services.- Troubleshoot the required resolution; including, account provisioning, device functionality, device configuration, network connectivity by escalating internal, and vendor issues.- Complete accurate transactions with a sense of urgency and an eye for detail.- Take appropriate actions and accountability to efficiently resolve issues from beginning to end.- Receive and incorporate feedback to improve personal and business performance.- Proactively profile customer needs and match our products and services to those needs.

Dieppe, Nb

- Helping business owners to use Shopify's platform to display, market and sell goods or services online and in-store.- Act as a personalized e-commerce coach and consultant for new and existing users on technical issues, store design advice, marketing and SEO inquiries.- Providing Shopify plan sales and discussing needs, capabilities and core functionality of Shopify with potential users.- Act as a quality analyst to identify and escalate issues and recommend possible process improvements while supporting the platform and its partners.

- Managed the daily operation of the Computer Service department- Reviewed company performance reports in order to develop and institute new programs and procedures that would increase proficiency and revenue- Lead a team of Computer Service Experts and assisted in their professional development- Performed the installation, set up, repair and preventative maintenance of customers personal computers- Assist in determining suitable software to meet user requirements- Troubleshot software and hardware failures on multiple platforms- Researched hardware and software solutions for user requests based on best performance/pricing considerations- Provide quality customer service

- Assisted in the installation and set up of Service Station Point of sales systems for US based clients- Troubleshoot software and hardware failures when they relate to station equipment/operation- Perform software uploads/downloads to stations as required by business needs- Advise site technicians, management and employees of operation and limitations of stations P.O.S equipment

- End-to-end development of software products from requirement analysis to solutionarchitecting, and project execution methodologies.- Development of large scale web based Billing and Enterprise Account Management Platform using JSP, J2EE, JDBC, HTML and XML.- Planning and executing various Software Development Life Cycle (SDLC) projects in compliance to quality standards. Carrying out analysis; finding gaps in processes as well as devising a road map for enhancing various applications.- Requirement gathering, system analysis and finalization of technical / functional specifications.- Writing store procedures, triggers, User Defined Functions, Views and Queries for data handling.

- Provide quality technical support for Windows 98 - XP and Mac / OS platforms.- Diagnose and resolve approximately 35 - 55 network and hardware related issues for cable Internet customers per day.- Troubleshoot various PC related issues on a daily basis.- Coordinate with RCI Customer Care Communications, internal and external business partners, and call center leadership to ensure delivery of current and consistent information to employees of the Moncton call center.- Write, produce and distribute local announcements in partnership with call centre planning and operations- Coordinate the distribution and inventory of employee communications material (i.e. newsletters, collateral, competitive updates)- Proofread and edit departmental communications material.- Maintain and support local electronic media (email, voicemail, internal television network and intranet)

- Provided technical support for Windows and Mac / OS platforms- Diagnosed and resolved approximately 50 - 60 software and hardware related issues for DSL (High Speed Internet) customers per day- Handled escalated technical difficulties and customer service inquiries- Assisted and guided new technicians in identifying and resolving customer inquiries

- Participated in public relations situations including liaison to press & civilian tours- Volunteered for United Nations peacekeeping duties- Provided aid to civil power in crowd control, national disaster relief, search and rescue capacities- Performed miscellaneous duties including construction, warehouse and clerical- Participated in public relations situations such as liaison to diplomats, press and civilians- Involved in United Nations peacekeeping duties- Upgraded language skills (Basic Serbo-Croatian)- Maintained condition of Department of National Defense equipment

Web Design And Development, Programming For E-Commerce / Internet

Welding For Industry, Welding Technology/Welder - Plate And Pipe: All Positions