Mark Castaneda Email & Phone Number

San Jose, California, United States

• Joined the company to help increase database listings for their flagship ComicBase software for comic collectors. Database now has over 3.7 million listings due to year-by-year contributions through data I help gather from publishers and the software’s user community that was at 275,000 when I first joined the company. • Solidified an in-house need for a non-existent graphic designer position which was not on staff through numerous graphical needs such as graphic design for digital space, graphic design for in-software graphic assets, UX/UI layout design, exhibition design, and marketing advertising.• Assisted in annual production of new software versions in all its phases from pre-development to post-production. Duties included data entry of new content, market value tracking, and Q&A feature testing.• Handled general day-to-day duties including client tech support (phone and/or remotely), sales for new and returning clients, content editorial, moderating the company’s community and social media spaces, data entry, and processing/shipping customer orders.• Started with company at level entry production assistant position. Over time (4 years), became production lead and company’s sole graphic designer.

San Jose, Ca

• Assisted in client’s 1st endeavor into the tech and online spaces by designed pre-production wireframes, infographics, and visual design to help them imagine their project vision.• Client’s goals for positive customer experience was conceptualized through my shared knowledge of UI design direction and content strategy.• To ensure client’s goals are meeting their target milestones, maintained close communication with clients through contract timeline by developing and refining shared ideas.

Redwood City, California, United States

• Identified areas of improvement for quality, sound, graphics, gameplay, and overall functionality, I tested on upcoming games in their pre-production phase on various platforms, including Playstation 2, Xbox, and PC.• Daily focus to catch errors before games were launched to public were sought after through series of designed tests.• In-house PC-based tool was used to write up bug reports for developers to address and fix. • Retested developer solutions when sent back to ensure the reported bug(s) were no longer present.• Maintained open communication with testing leads and developers to resolve issues quickly and accurately.

San Jose, California, United States

• Coordinated receiving team of 4 people to ensure daily incoming book shipments were inventoried into store’s computer database and shelved for customer purchase• Handled general day-to-day duties including team leadership and scheduling, data entry, customer service, and maintained store presentation for positive customer experience.