Mark Johnson Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

• As the Head of Marketing and Digital Strategy, I lead efforts to enhance brand presence and drive digital engagement. My key responsibilities include:
• Strategy Development: Crafting and executing comprehensive marketing and digital strategies.
• Digital Campaigns: Managing multi-channel digital marketing campaigns.
• Team Leadership: Directing and mentoring the marketing team.
• SEO/SEM Management: Optimising search engine marketing and SEO efforts.
• Content Strategy: Developing and overseeing content marketing initiatives.

Australia

• As Head of Growth, I spearheaded initiatives to drive user acquisition, retention, and overall business growth. My key responsibilities included:
• Strategy Development: Created and executed growth strategies.
• User Acquisition: Led campaigns to attract and onboard new users.
• Retention Programs: Developed initiatives to enhance user retention.
• Data Analysis: Analysed data to identify growth opportunities.
• Cross-functional Collaboration: Worked with product, marketing, and sales teams.

Brisbane, Australia

• As Head of Marketing, I led strategic marketing initiatives to drive brand growth and market presence. My key responsibilities included:
• Strategy Development: Created and implemented marketing strategies.
• Campaign Management: Oversaw multi-channel marketing campaigns.
• Team Leadership: Managed and mentored the marketing team.
• Brand Management: Strengthened brand identity and positioning.
• Market Analysis: Conducted market research to inform strategies.

Queensland, Australia

• As a Student Support Officer, I played a pivotal role in enhancing the overall student experience by providing comprehensive support services. My key responsibilities included:
• Advising and Guidance: Provided personalised academic and career advice.
• Resource Coordination: Managed access to tutoring, counselling, and workshops.
• Problem Resolution: Assisted students with academic and personal issues.
• Administrative Tasks: Maintained records and ensured policy compliance.
• Communication: Acted as a liaison between students and faculty.In this role, I developed strong interpersonal and organisational skills, enhanced my problem-solving abilities, and gained a deep understanding of student.

Wembley

• Organise and plan conversions for the university and stadium events.
• Hire and manage temporary staff.
• Maintain professional relationships with internal staff and external clients.
• Complete, track and manage ticketing applications.
• Organise and manage all deliveries/couriers for the stadium and external offices.

Wembley Park

• Maintain professional relationship with internal and external clients.
• Organise staff calendars and bookings.
• Support the company with all recruitment processes and resources.
• Organise external events.
• Accurately document all processes and procedures ensuring all records kept

Melbourne, Australia

• Support the Centre with all recruitment resources - identifying, measuring and recruiting required candidates of appropriate quality to satisfy the program and campaign requirements.
• Accurately document all process and procedures and ensuring all records are kept.
• Data analysis to streamline process and identify trends of applicants throughout the induction process.ACHIEVEMENTS:
• Recruited 50 high quality staff members within a 2-week period.
• Regularly hit KPIs by retaining current staff members as well as meeting other KPIs.
• Developed more efficient ways to streamline the recruitment process.

Melbourne, Australia

• Provide leadership, management and coaching for a Team of Agents in a positive work environment to achieve both Business and Client objectives for Campaign Sales and Customer Experience.
• Manage all campaigns to target.
• Analyse and manage variation to ensure ongoing success of campaigns.
• Manage staff schedule adherence and all team productivity metrics.
• Manage team to ensure all Customer Experience metrics are achieved.ACHIEVEMENTS:
• Grew a team from 10 new/inexperienced reps to 40+ experienced reps.