Mark Hopkins Email and Phone Number

Revenue Growth: Provide Domestic Insights to grow new business beating Quarterly targets by 9%.Client Relations & Business Development: Drive growth in key markets via presentations, proposals, and relationship management and prospecting.Cross-Functional Coordination: Collaborated with internal teams to streamline sales, optimise costs, and manage supplier relations.CRM & Change Management Implemented a CRM for lead tracking and Influenced process change across multiple… Show more Revenue Growth: Provide Domestic Insights to grow new business beating Quarterly targets by 9%.Client Relations & Business Development: Drive growth in key markets via presentations, proposals, and relationship management and prospecting.Cross-Functional Coordination: Collaborated with internal teams to streamline sales, optimise costs, and manage supplier relations.CRM & Change Management Implemented a CRM for lead tracking and Influenced process change across multiple disciplines. Show less

Stakeholder Relationship Management - Engage and consult with executive stakeholders understanding their needs and providing effective solutions across a varied portfolio of initiatives.Project Management - Proficiency in methodologies to effectively manage customer success initiatives, including timelines, resources and budgets with agility.Data Analysis - Ability to analyse customer data and metrics to identify trends, opportunities, and areas for improvement in the customer… Show more Stakeholder Relationship Management - Engage and consult with executive stakeholders understanding their needs and providing effective solutions across a varied portfolio of initiatives.Project Management - Proficiency in methodologies to effectively manage customer success initiatives, including timelines, resources and budgets with agility.Data Analysis - Ability to analyse customer data and metrics to identify trends, opportunities, and areas for improvement in the customer success process.Cross-Functional Collaboration - Experience in collaborating across departments and teams to ensure seamless customer experience, drive retention and synergies.Metrics driven - Understanding of KPI's and metrics related to the customer success journey and other business objectives with a focus on driving outcomes and achieving targets. Show less

Resident safety, support & well being. Maintaining a safe environment for guests & the wider community.

Part-time Student @ UNSW in partnership with AGSM business School

Designed & Led labour project, saving over 400k within the first 6 months of implementation nationally managing reporting accuracy, forecasting against trends, analysing scheduling & overtime providing overall business commentary and providing insights for future business profits.Developed a digital transformation strategy increasing guest feedback of 12% by utilising Salesforce to build reports, collate feedback and manage stakeholder expectations providing transparency of customer… Show more Designed & Led labour project, saving over 400k within the first 6 months of implementation nationally managing reporting accuracy, forecasting against trends, analysing scheduling & overtime providing overall business commentary and providing insights for future business profits.Developed a digital transformation strategy increasing guest feedback of 12% by utilising Salesforce to build reports, collate feedback and manage stakeholder expectations providing transparency of customer experience and improve journey company wide.Co-chaired a National fundraiser for Headspace raising 166k through organised fun events, campaigns, sponsors, in venue initiatives orchestrating a day across 40 venues to raise awareness and provide support of mental health for young people. Show less

Led the most profitable area in the company achieving 15% YOY growth with a $35+million portfolio as a multi-site manager.Leading multi site venues 9+ with teams of 350+ with 9+ direct reports .Won highest single award for Sales growth 2019 executing a local area marketing plan and overhaul of team dynamics re-energising and retraining of operational excellence.Full accountability of P&L across area achieving 35% EBIDTA through coaching, monitoring, budgeting and… Show more Led the most profitable area in the company achieving 15% YOY growth with a $35+million portfolio as a multi-site manager.Leading multi site venues 9+ with teams of 350+ with 9+ direct reports .Won highest single award for Sales growth 2019 executing a local area marketing plan and overhaul of team dynamics re-energising and retraining of operational excellence.Full accountability of P&L across area achieving 35% EBIDTA through coaching, monitoring, budgeting and expenditure planning. Action plans, buddy systems and root cause problem solving helped build sustainable practices. Show less

Multi-site manager leading 10+ stores in VIC, SA & WA overseeing a multi-million dollar operation. National promotion winner x 4 between 2013-2017 motivating and driving high performance over peak periods resulting in increased margins & higher footfall traffic.Won EBIDTA award 2014/2015/2016 with full P&L autonomy, focused on controls, managing budgets, financial reviews and business optimisation. Inclusive of Labour, COGs, maintenance, operating supplies & marketing… Show more Multi-site manager leading 10+ stores in VIC, SA & WA overseeing a multi-million dollar operation. National promotion winner x 4 between 2013-2017 motivating and driving high performance over peak periods resulting in increased margins & higher footfall traffic.Won EBIDTA award 2014/2015/2016 with full P&L autonomy, focused on controls, managing budgets, financial reviews and business optimisation. Inclusive of Labour, COGs, maintenance, operating supplies & marketing costs.Achieve auditing standards of 80% to standard across area monitoring performance, providing disciplined coaching, follow up, deviations to plan, improvement plans and recognition for standards of maintenance. Compliant with WHS, food safety, council audits.Challenged and implemented organisational change to manage areas 40% larger supporting expansion through the use of monthly planning, structured 1-1's, monthly reporting and analysis, area meetings future focused and providing quarterly updates. Show less

Managing peers against KPI's and current company indicatives.Track record of converting poor performing stores into high achieving profitable operational models.Drive development of talent pipeline to deliver future business leaders.Recruitment & Training.Performance Management.

I have worked at restaurants through my professional career and within a 3 year time scale was selected for fast track management. Included within these promotions were many job roles unfamiliar to me such as human resources, managing accounts & presentations. By the age of 21, I had been appointed my first store and have been passionate about the industry ever since.Training external management, regular evaluations and monitoring progress were part of my role. Conference calls… Show more I have worked at restaurants through my professional career and within a 3 year time scale was selected for fast track management. Included within these promotions were many job roles unfamiliar to me such as human resources, managing accounts & presentations. By the age of 21, I had been appointed my first store and have been passionate about the industry ever since.Training external management, regular evaluations and monitoring progress were part of my role. Conference calls, financial presentations and the running of area meetings were a few of my responsibilities. I regularly attended district meetings where we reported the analysis of KPI's. This meant frequent meetings with senior management. For eight years I have been running stores which have helped me build an in-depth knowledge into business management, external factors & commercial awareness deriving repeat custom. I am familiar with banking compliance, audit process and excel in profit and loss.In the last 2 years I have built relationships throughout the company which have given me further experience into concepts of how a corporation's infrastructure works and how all the teams add to the general running of a company. I have also been included in head office presentations making operations decisions for the UK Company. I have also been selected in the minority for sub projects being trialled with a view of national launches. Part of my development was to complete S.W.O.T analysis on my current area and follow through with the CEO field trip amongst many others. Show less