Successfully securing a new opportunity to provide multi-site leadership, this role focused on managing 9 retail sites and 1 outlet store. Core focus was on driving capabilities whilst improving operational processes and managing financial outcomes. Key deliverables included:• Held full accountability for the development and operations of all stores within the region. This included managing the alignment of store objectives to the long term vision of the organisation.• Managed all operational and capital expenditure budgets for individual sites and across the region. This included reporting against financial objectives for each site.• Facilitated ongoing analysis on individual site performance as well as overall business management. This included analysing individual sites for return to sqm, units per transaction and wage to sales.• Worked in close partnership with the leadership management team to develop their vision in to store specific and regional plans. Contributed to the overall planning for the business within the region.• Determined spend for each store and analysed this against sales outcomes and customer movements. Utilised this information to assist in workforce development and planning initiatives. • Provided direct leadership on store based visual merchandising initiatives, including developing planning diagrams and specific product line display recommendations.• Developed specific inventory plans including leading the analysis of inventory movements across various regions, clusters and stores. • Represented the RM Williams brand at various industry events, supplier engagements and promotional activities to increase brand engagement with the community, customers and across the region.• Developed targets for individuals and stores on various KPI’s required to be achieved to support the overall business objective and challenge the individuals to drive sales outcomes and overall budget targets.

Appointed to the business for capabilities in retail and hospitality management, core focus of this position was to provide retail leadership in the clearance outlet located at Melbourne's Spencer Street DFO. Key concepts and innovative ideas were required to meet the challenges of a new location in the heart of Melbourne's CBD. Key contributions throughout this time included:• Managed all aspects of retail store management for the major clearance outlet in Melbourne’s Spencer Street DFO. Controlled OPEX, merchandising, inventory and personnel issues.• Provided 1 on 1 coaching, mentoring and development to support the capabilities of each individual team member. Ensured ongoing development to increase retention, motivation and sales outcomes.• Facilitated all visual merchandising for the stores including personally aligning store layouts to the customer and business expectations.• Analysed write offs and loss ensuring that inventory issues, theft and quality issues were effectively analysed and reported to senior leaders for further development.• Developed detailed reports to analyse the overall business and site based outcomes. This included reviewing staff turnover, average spend and foot fall conversion for the site.• Personally developed the strategic objectives for the combined retail and hospitality business unit. Overcame the challenges of the business through innovative and unique business recommendations.• Ensured all issues relating to supplier and product quality were escalated to management teams and issues were effectively addressed in a timely manner. • Provided timely, accurate and analysed financial reports for the store in to management. Personally reviewed all issues and addressed discrepancies at a store level.

Providing multi-site leadership in the Malvern and Highpoint stores, the Store Manager role held responsibility across operational management, financial reporting and analysis, strategic planning and customer service in this global service provider. Core focus during this time included:• Provided multiple site management for the business during a period of extensive growth and brand promotion for the international business.• Appointed as a management mentor, personally overseeing the development of 8 store managers over a 2 year period. • Oversaw the ability for the store to meet strict regulations across food, safety and health as well as business based expectations. Reported against governance and compliance to a state and national level.• Analysed resource plans and schedules to ensure the ability to meet customer service demands and the expected peaks in service areas. • Managed the training, guidance and development of casual to permanent personnel. Supported the development of their technical skills as well as overall employability and customer service skills.• Controlled inventory including working closely with suppliers and buyers to address quality issues and supply chain challenges.

To maintain. Hotel facilities and grounds including Function Rooms, Pool and Gymnasium. To engage and oversee contractors for maintenance that requires qualified trades people. I was also involved in Room Service, Function Setup, Portering and Car Parking.