Mark Reagan Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Creates a welcoming environment for a diverse range of patrons, including populations such as older adults and people experiencing homelessness.De-escalates tough patron interactions in a compassionate and empathetic manner to find win-win scenarios when possible.Assists patrons to register for cards and with account questions. Takes payments, places.

Denver, Colorado, United States

Volunteered in the Idealab and in Drop-In Tech help, working with library patrons to successfully use the library’s technology (such as 3D printers and laser cutter) and answer tech questions.Shelved library materials and assisted patrons to locate library resources.

Virtual

Supervised, developed, and evaluated staff to improve performance, meet goals, and exceed patron expectations.Trained and onboarded new team members.Scheduled meetings and assigned projects as necessary to meet deadlines.Implemented and guided staff through department and company changes, scheduling training and creating documentation to ensure a smooth.

Greater Denver Area

Coached and trained clients, using a variety of strategies to help them set and achieve personal and professional goals, as well as manage stress. Presented information to groups ranging from 5-200 individuals.

Aurora, Colorado, United States

Organized meetings and worked with members on track to meet their goals, resulting in the club being awarded the highest level of recognition for the year.Onboarded and developed new members.Regularly met with fellow officers to implement solutions to club challenges.

Greater Denver Area

Trained assistants to help with classes.Trained other instructors to improve their own programs.Taught students with a positive, upbeat attitude.Conveyed ideas and instructions in a clear, easily understood manner.Enlisted by outside company to design dance curriculum that is taught throughout the United States and internationally.

Denver

Coordinated with other departments to plan and direct visits for groups with over 300 individuals.Managed chaotic task loads and helped teammates stay focused and under control during high stress and time-sensitive crisis periods.Used listening and conflict resolution skills to provide excellent customer service to members and general public.