Mark Stokes Email & Phone Number

High Wycombe, England, United Kingdom

Reading, United Kingdom

Smarsh, formerly Actiance, specialises in helping regulated organisations to capture, archive and supervise leading-edge communication channels to meet compliance and e-discovery challenges.As the primary customer interface, I worked directly with clients to successfully understand their IT environments and deploy the most effective solutions. • Delivered Planning Services to customer teams, validating their requirements and ensuring preparations were made for the effective deployment and integration of solutions • Installed and configured licensed software for on-premise, cloud, and hybrid deployments, working with global customer project teams face-to-face or remotely • Co-ordinated with customer project teams to integrate communications software, ensuring successful end-to-end capture of content from source applications and delivery to destination archive repositories • Delivered monitoring consultancy services, building on existing monitoring and management frameworks or developing new frameworks as necessary• Provided Enterprise Directory integration services to optimise system administration and identity management requirements across a range of LDAP compliant directory platforms, including SAML 2.0 compliant services for cloud services• Supplied custom reporting services using SQL queries or XSL transforms to meet the customer requirements • Trained administrative and supervisory users • Worked with customers, Support and Engineering teams to resolve issues arising from environmental and configuration problems or application defects, driving successful delivery of remediation items and updates • Broad expertise across Microsoft Windows domain infrastructure and Server platforms• Integration with on-premise implementations of MS Lync/Skype for Business, MS SharePoint, MS Outlook, IBM Sametime, IBM Connections, Cisco IM&P as well as integration with MS Office365, cloud deployments of IBM Connections and IBM Sametime, and Slack

London, England, United Kingdom

HP Autonomy was a leading developer of client and server data protection software, for licenced and cloud-based subscription services to small, medium and enterprise business customers. In 2011, Autonomy acquired Iron Mountain Digital, a pioneer in E-discovery and online backup solutions.As a Senior Professional Service Consultant, I was responsible for the delivery of Professional Services to global partners and customers, increasing customer satisfaction through the planning, deployment and sustaining phases of projects.  Delivered Planning Services to customer security, network, server, storage, and client teams, across engineering and operational organisations enabling the effective deployment of Client and Server backup services against internally hosted or cloud-based infrastructures Installed Licensed Software on-site and remotely, working closely with customer project teams to ensure smooth and successful installations Worked with customer teams to prepare for cloud-based subscription service implementations  Advised customers on the monitoring and management of application environments to ensure successful deployment and on-going health of applications Integrated Enterprise Directory services using LDAP to ease administration and improve the end-user experience. For subscription services (and licensed software installation with increased security requirements) these LDAP queries were secured using SSL requiring co-ordination between security, directory, and operations teams Developed SQL queries and associated XML to provide customers with customised reports available through the application web interface Delivered public and on-site customer training courses and workshops, including customing training content for specific customer requirements  Working closely with Product Management, Operations, Engineering and Support teams to identify and resolve product issues, determine product improvements and enhance the customer experience

Swindon, England, United Kingdom

Intel is a leading computer component manufacturing organisation of 100,000+ employees globally. As a Client Background Product Engineer, I was responsible for the global design and implementation of all client backup endpoints. I provided third-level support to the operations support teams, liaising with vendors on product improvement and support issues. I worked closely with the Global Client Backup Product Manager to determine functionality roadmap, product selection, operational support requirements and budgetary requirements.

Swindon, England, United Kingdom

Responsible for the design, implementation and third-level operational support of the global server infrastructure, I focussed on Microsoft Domain infrastructure, Remote Access and SecureID, Microsoft Operations Manager, DNS and DHCP.

Swindon, England, United Kingdom

As a Mergers & Acquisition Server Infrastructure Engineer, I was responsible for the integration of new organisations into the Intel environment. This critical process included assessing the customer’s requirements and planning and implementing transitions within strict timelines.

Swindon, England, United Kingdom

Responsible for the improvement of European IT Customer Services performance, I analysed existing business processes, identified data sources and structures and created multi-dimensional data cubes. I successfully defined and measured key performance metrics during the business’ transformation from a site-based to a regional organisation.

Swindon, England, United Kingdom

In my first IT Systems Engineer role, I was responsible for the day-to-day operations support of the European server environment. I took specific ownership of the European email infrastructure and data server migration from Banyan Vines and Novell Netware to Windows NT.

Patchway, Bristol

Rolls Royce is one of the world's leading industrial technology companies, pioneering cutting-edge technologies and power solutions including manufacturing gas turbine engines for aerospace, marine, and power generation.In a highly-exacting quality environment, I completed an apprenticeship and progressed to work as an Engineering Technician, responsible for the correct classification of engine components and the planning of development engine builds for testing.