With 21 years of experience at Stannah Lifts, I’ve developed a strong foundation in field service and technical operations. As a Field Service Manager for 5 and a half years, I built a well-balanced team, focusing on individual strengths, delivering on budget for our maintenance portfolio, and achieving significant cost savings in our call-out budget. My team broke minor repair gross margin records and consistently exceeded our KPI of 98% completion.I’m now part of the senior management team as Technical Support Manager within HA Operations. In this role, I oversee technical queries across the division and play a key role in investigating and signing off on-site incidents involving Stairlifts and Homelifts. My focus remains on driving operational excellence and ensuring the highest safety standards for our customers and teams.