Mark Sutcliffe Email & Phone Number

United Kingdom

Andover, England, United Kingdom

As part of the senior management team within HA Operations, my role as Technical Support Manager involves overseeing all technical queries across the UK and EU. A key aspect of my position is investigating incidents and signing off on actions to enhance health and safety practices within the business. I also focus on coaching and developing my technical team, guiding them to make informed decisions and supporting both experienced and new engineers in the field. My goal is to ensure operational excellence and a deep understanding of safety standards throughout the organisation.

Norwich, United Kingdom

Maximising my team’s performance by exceeding the departments KPI’s through effective coaching, scheduling and constant development. My role includes monitoring the team’s daily activities to ensure service levels and are met, manage and monitor P&L for service maintenance & repair, holding one to ones and appraisals, assisting with problematic calls and managing them effectively.

Ilm5, Operations/Departmental Management

Ielts General, Overall 7.5

Managing Safely, Instituation Of Occupational Safety And Health, Iosh Managing Safely

Nvq Level 2, Installation, Level 2

Education record