Serves as Product Development Manager for this company that provides services in IT Colocation, IT Managed Hosting, Cloud Consulting, IT Managed Services, OpenStack Solutions, and Network Connectivity. Drives product development and definition while supporting executives with cloud-based sales. Works directly with clients, including Chief Information Officers (CIO) and IT Directors. Ensures high levels of customer service and the successful delivery of company solutions and operational requirements.

Maintained customer relationships, new architecture design, and long-term strategy planning as EarthLink transitioned to Synoptek. Led customer engagements for existing legacy EarthLink clients associated with acquisition of services. Served as a virtual CIO/CTO in named accounts determining proper vendor selection of products and services for the client.

Supported Sales Team and field IT Solutions Consulting Team in closing complex virtual infrastructure, software as a service (SaaS), managed services, professional services, managed security services, and additional technology-related service deals. Quoted deals for the field Sales Team presenting complex solutions to customers and supporting field team in building pipeline. Gained deeper knowledge of VMware, Endpoint Management, cloud firewalls, hosted voice, MPLS, datacenter services, datacenter security, P&L management, cloud hosting, and product management at the executive level.

Served as an Account Executive responsible for the development of new customers for data backup service and recovery solutions, product demonstrations, customer interaction, and proposal generation. Managed the customer sales cycle, including prospecting for new customers for enterprise accounts with 500+ employees working with Chief Information Officers (CIO) and IT Directors. Developed reports and sales forecasts presenting to senior leadership.

Provided leadership as Managed Services Engineer for this national leader of compliance-centric IT solutions exclusively for financial institutions. Managed contracted work for Managed Services spearheading the company’s Product Development Group. Conducted on-site implementations, trained customers at all organizational levels, performed troubleshooting of network-related issues, reviewed services for customers, and mitigated vulnerability assessments. Directed solution development and project implementation teams while providing customer implementations and product demonstrations.

Delivered on-site deployment of network services, technical support, and training of new analysts as Systems Engineer. Gained expertise in customer-facing activities, customer management, Active Directory, LAN/WAN technologies, Windows networking environments, server setups, and workstation setups. Worked directly with customers during on-site implementations and support calls at various financial institutions.