• Production of high quality regular and ad-hoc MI data on headcount, forecasting and other KPIs supporting key Technology decision-making for c16,000 global resources• Lead role in Run the Bank (RtB) 2020 budget process for headcount and day-rate costs ensuring tight deadlines adhered to, and team members are fully supported• Oversee monthly RtB headcount update process within IT Planning tool (Apptio) driving forecasting accuracy• Production of monthly cost board documentation and run through to senior stakeholders• Support adoption of Workforce Management Insights and Analytics (WFMI) tooling within Services

• Production of high quality regular and ad-hoc MI data on headcount, forecasting and other KPIs supporting key CTO (Chief Technology Office) decision-making for c5,500 global resources• Driving innovation and embedding best practice across multiple activities; acting as Agile/Jira champion for my immediate team and lead member of Splunk dashboard/automation team• Upskilling/coaching team members to support an agile working environment improving skills and reducing single points of failure• Senior stakeholder engagement across CTO/Technology, ensuring all headcount requirements are met, and data actions/queries resolved within agreed timescales• Supporting SWP activity including a recent business case to deliver a saving of £42m over 5 years• Support key CTO cost saving initiatives including Property, Strategic Workforce Planning and Business Cases• Demonstrate strong service excellence behaviours and have been involved in embedding DTL within my immediate team/department

• Utilise data extraction tools such as Business Objects and Google Analytics to provide insightful MI • Production of ad hoc MI for various businesses across the bank to support key priorities• Demonstrate strong customer focus and ensure customer requirements are fully understood to increase project deliveries and avoid rework• Scoped, developed and implemented new MyMI pages for various channels to deliver user friendly objective MI solutions• Lead tester/sign off point for new MI launches within MyMI • Chaired launch audios communicating key MI changes to support with changing business requirements• Demonstrated strong behaviours of taking ownership and not walking past a problem leading to a happier, more efficient working environment

• Management of central MyMI Mailbox for Direct Bank & Specialist Channels ensuring SLAs were kept• Built strong stakeholder relationships through increased visibility to the network and built a reputation of open and honest engagement • Process incentive payments for Direct Bank & Specialist Channels• Manage daily workstack of an Incentive Scheme Officer

• Support Incentives Analyst process payment for various incentive schemes• Ensure all BAU work is kept within SLA• Ensure MyMI hierarchy is kept up to date for various channels