Mark Kluth Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Trusted by leaders as their transformation consultancy of choice, we use digital technology to solve complex business problems and take a holistic approach to programme delivery. Through our highly experienced and respected consultants, who share our ethical approach, we work across multiple disciplines and reach across the whole CIO agenda – strategy and architecture, digital transition, future-proofed resourcing, project management, service delivery and change management. Our experience spans… Show more Trusted by leaders as their transformation consultancy of choice, we use digital technology to solve complex business problems and take a holistic approach to programme delivery. Through our highly experienced and respected consultants, who share our ethical approach, we work across multiple disciplines and reach across the whole CIO agenda – strategy and architecture, digital transition, future-proofed resourcing, project management, service delivery and change management. Our experience spans large-scale projects with world leading organisations who typically return to us again and again to support their organisational ambitions Show less

Independent consultant in change management, performance improvement, project / programme management and business analysis.I have worked with Process Evolution on advising a collaboration of police forces on their Occupational Health Unit, an ambulance service on their delivery of a 111 service on behalf of four NHS trusts, and with a police force on the implementation of a significant change programme. Check out their website at www.processevolution.co.ukQualified practitioner… Show more Independent consultant in change management, performance improvement, project / programme management and business analysis.I have worked with Process Evolution on advising a collaboration of police forces on their Occupational Health Unit, an ambulance service on their delivery of a 111 service on behalf of four NHS trusts, and with a police force on the implementation of a significant change programme. Check out their website at www.processevolution.co.ukQualified practitioner in Lumina Spark - check out their website at www.luminalearning.com Show less

Line Management responsibility for a team of 17 Census Officers.Responsibilities included area planning, managing resource, performance reporting and mentoring team

United Kingdom

• Brought together input from Field Delivery, Customer Contact, Regulatory and Commercial areas, including new product evaluation, into medium and long term Customer Delivery Planning• Led review of operations governance following poor performance in Winter 17/18. Developed governance framework for cross-directorate response to winter events. Governance is now embedded as BAU• Key FO contributor to Board and Conduct Committee papers on Field Ops Winter Readiness• Structured and led… Show more • Brought together input from Field Delivery, Customer Contact, Regulatory and Commercial areas, including new product evaluation, into medium and long term Customer Delivery Planning• Led review of operations governance following poor performance in Winter 17/18. Developed governance framework for cross-directorate response to winter events. Governance is now embedded as BAU• Key FO contributor to Board and Conduct Committee papers on Field Ops Winter Readiness• Structured and led analytical projects on business critical issues, including Industrial Action and Brexit• Worked with Boston Consulting Group (BCG) as part of Service Recovery Programme in analysing causes of service failure and developing new processes and MI systems to improve customer performance• Worked with BCG in developing new operating models, including Sales & Operational Planning process which is now embedded in business Show less

Gatwick

Part of the Operational Excellence team in the Shared Service Centre, which identified, defined and improved process activities and end-to-end processes, and brought greater consistency across disparate range of services.I led the team responsible for delivering Management Information and process metrics for end to end processes in key functions including pilot and engineering licences, worldwide examinations and incident management. I have developed and delivered forecasting and planning… Show more Part of the Operational Excellence team in the Shared Service Centre, which identified, defined and improved process activities and end-to-end processes, and brought greater consistency across disparate range of services.I led the team responsible for delivering Management Information and process metrics for end to end processes in key functions including pilot and engineering licences, worldwide examinations and incident management. I have developed and delivered forecasting and planning tools that have enabled service delivery to SLA with reduced staffing levels Show less

• Developed and implemented Service Delivery Framework, the core end-to-end tool for performance analysis and improvement. Enabled relevant Key Performance Indicators to be set for all individuals, driven performance improvement for cargo delivery and cost saving through reduced errors and re-work• Managed team focused on increasing colleague engagement, resulting in network of Customer Experience ‘Champions’ in business worldwide and creating better environment for a Continuous Improvement… Show more • Developed and implemented Service Delivery Framework, the core end-to-end tool for performance analysis and improvement. Enabled relevant Key Performance Indicators to be set for all individuals, driven performance improvement for cargo delivery and cost saving through reduced errors and re-work• Managed team focused on increasing colleague engagement, resulting in network of Customer Experience ‘Champions’ in business worldwide and creating better environment for a Continuous Improvement culture• Programme managed integration of bmi Cargo into BA World Cargo• Managed outsource evaluation and tender of London Gatwick Cargo Operation Show less

Developed, owned and championed the BA performance framework

Set up Programme Office for new Directorate

• Coordinated all the activities of the Customer Services and Operations Directorates• Contributed to stabilisation within four days and subsequent ongoing improvement of Terminal 5 performance after poor opening through establishing and running joint British Airways / Heathrow Airport Performance Improvement Group• Led operational cost stream of London Gatwick review that led to renewal of short haul fleet

• Led a variety of high profile corporate initiatives and ensured provision of high quality Operational Research and other specialist support to them• Identified potential benefits in reward and productivity across the company, leading to significant restructuring initiatives• Designed new reward structures, incorporating greater performance related elements, and implemented pilot scheme in Heathrow • Defined clear accountabilities for Operational Research and Lean team in process… Show more • Led a variety of high profile corporate initiatives and ensured provision of high quality Operational Research and other specialist support to them• Identified potential benefits in reward and productivity across the company, leading to significant restructuring initiatives• Designed new reward structures, incorporating greater performance related elements, and implemented pilot scheme in Heathrow • Defined clear accountabilities for Operational Research and Lean team in process modelling work for Terminal 5 change programme with key stakeholders Show less

Led diverse teams of up to 25 Operational Research technical specialists and business consultants supporting Engineering, Flight Operations, Strategy, Operations, Planning, Cabin Crew and Cargo areas

• Set up and ran nationwide Mathematics training programme for Agricultural Extension Officers• Lecturer in Maths, Computing and English to Agriculture and Forestry students in tertiary college

Head of Science at rural Secondary School

Meng, Chemical Engineering

Msc, Development Management

Education record