Mark Ku Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

• Administered Oracle Cloud Solution containing Financials, Human Capital Management, Enterprise Performance Management• Systems expert to deliver maximum efficiencies using technology• Integrated RSA Archer (Governance, Risk and Compliance System) and Tableau to deliver enhanced reporting and business intelligence to the Executive team• Create and update approval workflow within Oracle Cloud Solution• Managed system testing and updates for Oracle Cloud Solution• Responsible for Security Console - User Access Provisioning and audit activities to ensure the system was secure and utilised appropriately• Level 1 and Level 2 Oracle Support at AustralianSuper for the core Financial and People functions in Oracle Cloud

Melbourne, Australia

• Conducted information security risk assessments (on-site audit) on prospective vendors• Completed Business Impact Analysis (BIA) with business for Business Continuity Plans and Disaster Recovery Plans• Administered RSA Archer, AustralianSuper's Governance, Risk & Compliance (GRC) System – resolved defects raised by the business, facilitated change requests (identifying, approving in GRC Working Group, development and facilitated testing with key stakeholders)• Completed Data Analysis (Risks and Incidents) to enable data driven business decisions• Created consistent reporting and dashboards for business to enable risk based decisions• Imported legacy data from spreadsheets and legacy Incident Management System into the GRC• Trained staff in Risk Management Framework and how to interact with GRC System• Configured and imported staff contact details from four different sources into xMatters communications Platform• Successfully communicated to 226 staff using xMatters communication tool for Disaster Recovery Test• Successfully migrated GRC Application from old environment to new environment saving AustralianSuper $70,000 in quoted consultant fees• Delivered Vendor Management Module to enable enhanced oversight of suppliers, 3rd parties and investment managers

Melbourne, Australia

• Gathered requirements for detailed scoping exercise of processes in key risk business areas• Produced Target Operating Model to prepare business case for resources• Produced and managed process inventory (containing 150 Process Maps)• Conducted Process Mapping with business stakeholders using Microsoft Visio. This included the Information Technology area of the business. The purpose of the Process Maps was to identify Risks and Controls• Assisted in embedding 3 Lines of Defence model in the business• Detailed requirements gathering for Governance Risk and Compliance (GRC) System• Thoroughly tested each of the GRC System modules during project implementation

Melbourne, Australia

• Completed detailed process documentation of crediting rates processes using BPMN 2.0 • Identified and implemented process improvement activities in relation to the monthly and annual crediting rate process• Aided monthly financial reconciliations between administration and custodian systems and reports• Documented procedures for 6 different types of monthly reconciliations• Completed AustralianSuper Stronger Super Project Governance activities for all 7 streams of the project – prepared agendas, taking minutes, organised stream meetings, maintained Risks, Actions, Incidents, Decisions (RAID) log• Analysed 22 APRA prudential standards to derive actions and requirements• Facilitated delivery of compliance training with Legal and Compliance Officer• Analysed operational business requirements and gathered detailed business processes to author the Clearing House Transition Plan • Documented all Business Processes related to APRA Reporting at the Trustee level• Compiled and extensively tested 32,000+ rows of member data for system transition, insurance matching and mail merge purposes