Mark Lander

Mark Lander Email and Phone Number

Visual Design＆Experience Strategist @ Dexter Design (NY)
New York, NY, US
Mark Lander's Location
New York, New York, United States, United States
Mark Lander's Contact Details
About Mark Lander

Design thinking professional with expertise in creative problem-solving and process improvement, seeking opportunities to enhance user experiences through simplified, intuitive interfaces. Open to roles in quality or product management that focus on detail, innovation, and user-centric solutions, leveraging new technologies.

Mark Lander's Current Company Details
Dexter Design (NY)

Dexter Design (Ny)

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Visual Design＆Experience Strategist
New York, NY, US
Mark Lander Work Experience Details
  • Dexter Design (Ny)
    Visual Design＆Experience Strategist
    Dexter Design (Ny)
    New York, Ny, Us
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  • Butterfly Network, Inc.
    Post Market Quality Engineer & Complaint Analyst
    Butterfly Network, Inc. 2020 - 2024
    New York
    • Provided technical expertise to cross-functional teams on device behavior, troubleshooting, diagnostic log interpretation, and software functionality, ensuring effective issue resolution and alignment across teams.•Evaluated customer complaints for regulatory compliance, identifying reportability requirements across various jurisdictions.• Analyzed device, mobile app, and cloud-related issues to identify recurring patterns, escalating critical observations to relevant teams for timely resolution and proactive risk management.• Monitored bug resolution progress and failure analysis investigations, compiling technical reports utilized for trending and improvement efforts.• Provided feedback to cross-functional teams and collaborated on proposals for product improvement and a reduction in customer complaints. • Leveraged design and usability expertise to optimize procedures to reduce handling time and improve operating costs.• Led onboarding training and ongoing feedback for team development, utilizing metaphors and simplified language to convey complex technical concepts and enhance understanding.
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  • Butterfly Network, Inc.
    Founding Technical Support Associate
    Butterfly Network, Inc. 2018 - 2020
    New York
    * Developed troubleshooting guides and communication templates, establishing a consistent and customer-friendly tone for resolving technical issues.* Served as the primary point of contact for customer complaints, delivering effective technical and service-oriented solutions.* Authored comprehensive knowledge base articles to improve team effectiveness, and public-facing guides to provide customers with self-service solutions.
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  • Apple
    Technical Advisor / Apple Genius
    Apple 2014 - 2018
    W14 New York
    • Engaged customers, earning trust through empathetic communication and patience, providing educational opportunities with every interaction.• Utilized technical expertise and resources to diagnose and repair devices, and deliver high-quality solutions to resolve customer issues.• Identified and escalated a usability issue with a diagnostic tool that was routinely misinterpreted, resulting in improvements that enabled more effective resolutions. • Led in-store training sessions, mentored colleagues, and provided actionable feedback to improve service quality.• Apple Certified Macintosh Technician; Apple Certified iOS Technician
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  • Dexter Design (Ny)
    Founder / Chief Creative Director
    Dexter Design (Ny) 2000 - 2014
    New York
    • Founded a design consultancy specializing in brand marketing, advertising, and digital services for local small businesses.• Coordinated photoshoots, hired contractors, and event productions. • Designed narrative layouts for print and digital advertising, and created simple branding websites.• Managed project deadlines, deliverables, and client expectations.
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Mark Lander Skills

Creative Direction Advertising Graphic Design Art Direction Web Design Photoshop Brand Development Social Media Marketing Digital Media Mac Customer Service Adobe Creative Suite Mobile Devices Branding And Identity Social Media Creative Strategy Illustrator Apple Certified Macintosh Hardware Macintosh Applications Iphone Support Nightlife Troubleshooting Facebook Online Marketing Digital Marketing Events Online Advertising

Mark Lander Education Details

Frequently Asked Questions about Mark Lander

What company does Mark Lander work for?

Mark Lander works for Dexter Design (Ny)

What is Mark Lander's role at the current company?

Mark Lander's current role is Visual Design＆Experience Strategist.

What is Mark Lander's email address?

Mark Lander's email address is ml****@****inc.com

What is Mark Lander's direct phone number?

Mark Lander's direct phone number is +140860*****

What schools did Mark Lander attend?

Mark Lander attended Drexel University, Drexel University.

What skills is Mark Lander known for?

Mark Lander has skills like Creative Direction, Advertising, Graphic Design, Art Direction, Web Design, Photoshop, Brand Development, Social Media Marketing, Digital Media, Mac, Customer Service, Adobe Creative Suite.

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