Mark Lapaglia Email & Phone Number

Harrisburg, Pennsylvania, United States

• Planned, supervised, and managed logistics of conferences and official events chaired by members of the Division Command Team.• Monitored and disseminated command correspondence, facilitating information flow from division staff sections to the command team.•.Coordinated complex calendars for executive leadership team members to enable critical meetings with internal and external executives.• Managed internal communications to 100+ staff members, writing memos for division leadership to share critical information.• Coordinated command team protection transportation support for travel to and from 10 countries.• Synchronized with intelligence services and executive travel to ensure threat/risk assessments were conducted as needed.•.Trained and coached over 15 direct reports, ensuring staff felt supported and empowered to make decisions and complete tasks with minimal supervision and confidence.• Measured accomplishments and successes, tracked overall progress, identified areas of improvement, and reported feedback to the Division Command Team.• Delegated and allocated assignments, organized tasks and projects, and managed daily operations to ensure the timely completion of projects and objects.

Coraopolis, Pennsylvania

• Managed the Organizational Inspection Program for the Pennsylvania State Safety Office, which identifies, prevents, and eliminates problem areas in an organization's safety program.• Ensured compliance with OSHA's 29 CFR 1926 regulations and site-specific Environmental Health and Safety requirements.• Assisted organizations with developing programs for safely handling, storing, transporting, and disposing of chemical and radioactive materials.• Planned and conducted 41 periodic and unscheduled surveys and inspections of Army National Guard facilities, including ammunition storage, warehouse, and equipment maintenance facilities, to determine compliance with OSHA standards.• Responded to emergencies involving hazardous materials, fire and smoke incidents, and unknown hazards.• Analyzed accident and incident reports for trends and recommended correcting unsafe conditions and actions.• Ensured ongoing compliance with health and safety regulations, delivered safety training, and audited Army National Guard Armories for safety hazards.• Maintained close liaison with federal, state, municipal, and private industry to obtain safety materials and to facilitate adaptation of industrial safety practices to military methods.• Managed a 6-figure safety budget, determining equipment and training spending strategy based on current accident trends and headquarters policy.

Harrisburg, Pennsylvania, United States

• Responsible for integrating tools for the Division's Common Operational Picture (COP).• Managed user permissions for 28thID SIPR and NIPR SharePoint sites.• Performed Site Collection Administrator (SCA) duties for the 28th ID AES3 site.• Maintained and enforced the Division Knowledge Management SOP and integrated knowledge management principles into command-and-control command systems.• Participated in Army-wide SharePoint and Army 365-related working groups, forums, and team meetings.

Annville, Pennsylvania, United States

Kuwait

Annville, Pennsylvania, United States

Annville, Pennsylvania, United States

Beaver Falls, Pennsylvania, United States

Erie, Pennsylvania, United States

Infantry Recon Platoon

Pittsburgh, Pennsylvania, United States

Annville, Pennsylvania, United States

• Manages and coordinates daily operations for the Mission Training Complex consisting of civilian and military personnel. Applies comprehensive knowledge of the organization and staff management processes to manage tasks and keep leadership informed.• Developed relationships with operational unit leaders for training synchronization and resource de-confliction for operations supporting 149 National Guard Units across nine states.• Created a Memorandum of Understanding between the Mission Training Complex and units training at the facilities.• Spearheaded the shift to automating the knowledge management system using Microsoft Teams and SharePoint applications, collaborating with the IT team to create shared understanding across staff sections.• Planned and executed more than 650 Mission Command Training Program (MCTP) events, training over 12,000 Soldiers across the United States.• Designed and implemented an after-action review program facilitating cooperative relations with Army National Guard, Reserve, and Active Duty units, increasing customer satisfaction to over 98%.

Pittsburgh, Pennsylvania

• Managed 14 installation teams responsible for installing, servicing, and repairing 30 daily granite projects.• Scheduled and oversaw countertop installation and ensured adherence to contract specifications and established policies and procedures.• Drove end-to-end project lifecycle for countertop installations.• Collaborated with different departments, ordering and receiving equipment and material and partnering with vendors to achieve desired outcomes.• Provided improved training and onboarding support for new employees, increasing installation quality and crew project output by 50%.• Led quality assurance investigations on completed projects, created and administered client satisfaction surveys, debriefed 1-on-1 with clients, gathered and analyzed feedback, and passed on input and recommendations to leadership.

Cranberry Township, Pennsylvania, United States

• Managed day-to-day activities for Ryko Solutions in the Northeast region, which consists of Pennsylvania, New Jersey, New York, Rhode Island, Connecticut, Vermont, New Hampshire, Massachusetts, and Maine.• Conducted all hiring, disciplinary actions of employees, and day-to-day schedule.• Supervised project management of all car wash installations in the region.• Responsible for all the Northeast region's car wash service, sales, and profitability.• Worked closely with the sales team to sell new equipment that best assured the profitability of their car wash.• Provided excellent customer service to meet client expectations and needs.• Forecasted and budgeted for the entire region, which increased the contribution margin by 30%.• Improved the quality of service in the region by reducing the response time to service calls.