Mark Larocque Email & Phone Number

Phoenix, Arizona, United States

United States

Phoenix, Arizona Area

Phoenix, Arizona Area

Phoenix, Arizona Area

Phoenix, Arizona Area

• Proactively identifies and escalates incidents • Manage workload, prioritizing tasks and documenting time, and other duties as directed by management• Assist in Continual Service Improvement efforts by identifying opportunities for process improvement• Pursue continuing education to grow and maintain knowledge of best practices, compliance requirements, threats and trends in information security, translating into operational action items, policies, procedures, standards and guidelines as part of the IT Security team• Act as a security advocate for IT operations team’s adherence to Dignity Health policies and industry best practices

Scottsdale, Arizona

Provide Desktop support to Executives, Mid-Level Management, and the entire staff of 3 HonorHealth campuses, including email, profiles, ensuring all appropriate applications are available and working properly. Active Directory experience such as setting and changing passwords, unlocking accounts, ensuring users are in the correct OU and in the Domain. Set up of computer hardware and software to include peripherals. Ensuring my team members are proficient in troubleshooting techniques and have the proper tools to provide Level 1 support.

• Responsible for Level 1 Support for all POS stations within the restaurant• Instrumental in keeping multiple units POS systems running proficiently• Responsible for hiring, training, coaching, and mentoring all team members• Successfully increased revenue from 1 to 4.5 million dollars• Consistently maintaining all cost centers within budget • Trained new management employees to develop and supervise the crew. • Ensured appropriate staffing of restaurant team to maximize customer service and sales efforts.

• Responsible for Level 1 Support for all POS stations within the restaurant• Instrumental in keeping multiple units POS systems running proficiently• Responsible for hiring, training, coaching, and mentoring all team members• Successfully increased revenue from 1 to 4.5 million dollars• Consistently maintaining all cost centers within budget • Trained new management employees to develop and supervise the crew. • Ensured appropriate staffing of restaurant team to maximize customer service and sales efforts.

Chandler, Arizona

Tempe, Az

Tempe, Az

Mesa, Az

Infantry, Ranger, Pathfinder, Jumpmaster, Air Assault.

Bachelor’S Degree, Network Security

Bachelor’S Degree, Cybersecurity

Associate’S Degree, Network And System Administration/Administrator, 4.0

Associate'S Degree, Network And System Administration/Administrator

Activities and Societies: I was involved within the SPE Program (Student Professional Experience)