Mark Lashmar Email & Phone Number

Alpharetta, Georgia, Us

Overseeing the entire customer journey, from pre-sale through ongoing success, ensuring a seamless, engaging, and impactful experience for our clients.

Alpharetta, Georgia, Us

Developing relationships between FactorTrust and existing customer accounts located throughout the United States in an effort to assess, analyze and address all customer business and service needs.

Under the Stars provide music workshops and club nights out across South Yorkshire for adults with learning disabilities. Under the Stars is a 'proper night out'- great music, venues and people - everyone is welcome. We like to grow our own musical talent and often our bands will play at our events and we have our own team of DJ's. Come and see us www.underthestars.org.uk or follow us @starsaremusicalFrom January 2016, Under the Stars Ltd also took on the running of Sooper Troopers, an organisation providing drama based activities for people with learning disabilities.

Part of FactorTrust in the US, LendProtect is a comprehensive online credit risk assessment solution to assist lenders and merchants in determining the credit worthiness of a loan applicant as well as validate their identity.Responsible for all UK day to day operational matters and account management. This includes client servicing, consumer engagement, system integrations (including with 3rd Party Loan Management Systems) and development, growth with existing clients and working alongside the sales resource to provide specialised knowledge on products and services. Provide consultative assistance to our clients to help them maximise their underwriting and collection strategies, through utilising LendProtect products and services where suitable. This may take the form of onsite training and product demonstrations. Also liaise with 3rd party suppliers to ensure that the knowledge of external products is strong among the clients.

Provided consultancy to clients that required support to strengthen and develop their collections processes, ensuring appropriate management of external partners.

Norfolk, Va, Us

Responsible for new business opportunities across all company brands with both a UK and International prospect base. Achieved top rankings in proposal and tender submissions and secured a number of new opportunities, from different markets.

Birchwood, Cheshire, Gb

Key client relationship contact for all major EOS UK clients along with managing the Client Services and Administration teams, responsible for communication with clients and 3rd parties.Main aspects of the role included new client integration, regular face to face and telephone meetings with existing clients, analysis of KPIs and communication with key stakeholders within the business. Deputised on day to day management of Operations in the Managing Director’s absence. Worked with Operational teams to increase service and performance for major clients to move EOS into stronger league table positions and build stronger relationships.

Birchwood, Cheshire, Gb

Stoke On Trent, Staffordshire, Gb

Operating as the sole contact for both Sales and Marketing, I was responsible for increasing Advantis’ profile within the industry and securing high profile clients, with the ultimate aim of becoming one of the top Debt Collection Agencies in the UK. In addition, I was the Key Account Manager for existing and new Key Clients, driving improvements in both process and performance.

Birchwood, Cheshire, Gb

Meeting prospective and existing clients to present a number of value added service offerings across industry sectors including Banking and Finance, Mail Order, Utilities and Media. Managed existing client relationships, delivering revenue growth through organic sales and strengthening links through effective internal and external relationships. Responsible for relationship management of subcontractors.Secured new business through completion of proposals and tender documents, showing an understanding of the key needs of the client and providing unique selling points, which led to expansion of service offerings and revenue growth in new industry sectors.

Birchwood, Cheshire, Gb

Supported the Director of Operations, with interim operational management roles at all sites (Warrington, Sheffield & Livingston), developing knowledge and experience of the entire business. This included management of teams and progressing key tasks resulting in process changes and cost reductions. Provided special strategic focus, for specific clients, on performance, productivity, process and profitability to assist the sales effort in securing new business and strengthening client relationships. Achieved through working with all departments to deliver on challenging internal targets, leading to increase in business from key clients.Achieved 1st place/upper quartile league table positions on a number of key clients across varying sectors. Achieved through use of analytical skills assessing company MI and processes, recommending changes where appropriate e.g. focused dialling for key clients, identifying appropriate teams for continued improvement of collections against client targets and ensuring the smooth migration of client accounts between teams in order to achieve this.