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Mark Emmanuel Lazatin, Msit is listed as IT Professional at Transputec Ltd, a company with 106 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Mark Emmanuel Lazatin, Msit.
Mark Emmanuel Lazatin, Msit previously worked as Information Technology Service Desk at Transputec Ltd and Technical Support Representative at Reed Elsevier Philippines. Mark Emmanuel Lazatin, Msit holds Juris Doctor from Philippine Law School.
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An Information Technology Professional with vast experience in the Business Process Outsourcing and Shared Services industry with over 10 years of involvement in customers/user-centric environments such as technical support/service desk, customer service, retention, escalations, and quality. I have been supporting clients from several locations primarily North America and Africa in various industries like telecommunications, shipping legal and mining. I have excellent written and verbal communication skills. I am currently getting my law degree.
Listed skills include Active Directory, Project Management, Java, Cobol, and 20 others.
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A career timeline built from the work history available for this profile.
- Serves as the point of contact to all employees (users) of the different companies for their technical needs.- Uses Connectwise, Solarwinds and Salesforce to document the user request/incident.- Does Active Directory management like user creation, giving permissions and setting group policies.- Manages O365 in terms of providing licenses, exchange, mail.
NCR - National Capital Region, Philippines
- Provided technical assistance and troubleshooting over the phone by giving instructions or remotely connecting to the computer via webbed.- Did standalone and network installation of software applications and MS Office (Word and Outlook) plugins.- Provided both usability and technical help to an accounting software and its back-end, MS SQL.- Helped.
NCR - National Capital Region, Philippines
- Provided email support and updates to users.- Created tickets and did Active Directory tasks.- Assigned tickets to appropriate teams that handles the issue.
NCR - National Capital Region, Philippines
- Served as the single point of contact (SPOC) to all employees (users) of the global company for their technical needs including operating system releases, upgrades, service pack installations, bug fixes, security updates and any system change activities.- Did Active Directory management like user creation, gave permissions and setting group policies.
NCR - National Capital Region, Philippines
- Served as the single point of contact (SPOC) to all employees (users) of the global company for their technical needs including operating system releases, upgrades, service pack installations, bug fixes, security updates and any system change activities.- Did Active Directory management like user creation, giving permissions and setting group policies.
NCR - National Capital Region, Philippines
- Provided assistance to Quality Assurance Analyst (QAA) Lead.- Manipulated data via MS Excel to create pertinent reports needed for Customer Satisfaction (CSAT) and Quality.- Deconstructed reports needed by the client when the QAA Lead was not around.- Managed callback and escalation requests.
NCR - National Capital Region, Philippines
- Participated in the design of call monitoring formats and quality standards.- Performed call monitoring to agents then provided feedback and action plan.- Used quality monitoring data management system to compile and track performance.- Participated in weekly call listening with the client to ensure everyone is calibrated and to talk about quality.
Philippines
- Assisted customers in connecting to the internet via DSL connectivity in a home networking environment.- Attended to the email client concerns of customers.
NCR - National Capital Region, Philippines
- Reported directly to the Operations Manager.- Attended to all the technical concerns of agents on the floor while they are on a call.- Did up-training for product/technical updates and queries.- Provided assistance to coach's who needs help with their agents.- Served as a substitute coach.- Point-of-contact for account related issues.- Answered.
NCR - National Capital Region, Philippines
- Provided technical support from customers via the phone about the errors that they get with their dial-up connection while providing the best customer service skills.- Made sure that they are able to browse the internet after the conversation.- Ensured that the modem has the latest driver installed.- Set up their MS Outlook and other email clients for.
Philippines
- Ensured very good and personalized customer service and attended to the queries of customers like their bill and other mobile and account information via calls.- Did activations of mobile phones and ensured that they will able to use it.- Upsold additional mobile features, additional subscription or phone and also longer con-tracts.- Provided basic.
NCR - National Capital Region, Philippines
- Ensured very good and personalized customer service and attended to the queries of customers like their bill and other mobile and account information via calls.- Did activations of mobile phones and ensured that they will able to use it- Upsold additional mobile features, additional subscription or phone and also longer contracts.- Provided basic.
Philippines
- Provided support to callers from the US regarding dial-up connectivity and email client.
National Capital Region, Philippines
- Did kitchen duties.- Ensured that the lobby and rest rooms are clean.
Other employees you can reach at transputec.com. View company contacts for 106 employees →
Roble Farah
Colleague at Transputec LtdLondon, England, United Kingdom, United Kingdom
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MK
Marlena Kubala
Colleague at Transputec LtdLondon Area, United Kingdom, United Kingdom
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MS
Matt Smith
Colleague at Transputec LtdGreater Oxford Area, United Kingdom
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ST
Silvena Tsvetkova
Colleague at Transputec LtdLondon, England, United Kingdom, United Kingdom
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MM
Mya Mihaela
Colleague at Transputec LtdLondon Area, United Kingdom, United Kingdom
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PD
Paul Dagger
Colleague at Transputec LtdLondon Area, United Kingdom, United Kingdom
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MT
Montaser Tawfik Ba (Hons)
Colleague at Transputec LtdLondon, England, United Kingdom, United Kingdom
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PM
Paul Martin
Colleague at Transputec LtdSouth Croydon, England, United Kingdom, United Kingdom
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RH
Richard Hutchins
Colleague at Transputec LtdHemel Hempstead, England, United Kingdom, United Kingdom
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MJ
Maria Jenny San Juan
Colleague at Transputec LtdCalabarzon, Philippines, Philippines
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Activities and Societies: 2008 – 2010 MSIT OU Society, Vice President Specialization is Management Information Systems
Activities and Societies: 2003 – 2004 Commonwealth IT Society (COMMITS), Chairman 2002 – 2003 Commonwealth IT Society (COMMITS).
Quick answers generated from the profile data available on this page.
Mark Emmanuel Lazatin, Msit works for Transputec Ltd.
Mark Emmanuel Lazatin, Msit is listed as IT Professional at Transputec Ltd.
Mark Emmanuel Lazatin, Msit is based in Metro Manila, National Capital Region, Philippines while working with Transputec Ltd.
Mark Emmanuel Lazatin, Msit has worked for Transputec Ltd, Reed Elsevier Philippines, Hewlett-Packard Asia Pacific, Maersk Global Service Centres, and Transcom Worldwide Philippines Inc..
Mark Emmanuel Lazatin, Msit's colleagues at Transputec Ltd include Roble Farah, Marlena Kubala, Matt Smith, Silvena Tsvetkova, and Mya Mihaela.
You can use AeroLeads to view verified contact signals for Mark Emmanuel Lazatin, Msit at Transputec Ltd, including work email, phone, and LinkedIn data when available.
Mark Emmanuel Lazatin, Msit holds Juris Doctor from Philippine Law School.
Mark Emmanuel Lazatin, Msit is listed with skills including Active Directory, Project Management, Java, Cobol, C, C++, Business Process Improvement, and Management Information Systems.
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