Mark Lewis Email & Phone Number

Adelaide, South Australia, Australia

Thebarton, South Australia, Australia

Due to a decline in sales, the Warranties Department and Customer Service team were consolidated, leading to the redundancy of the position.• Provided leadership in after-sales customer service and complaint resolution.• Managed supplier relationships and conducted negotiations, ensuring maximised warranty cost recovery.• Drove continuous process improvement initiatives and provided training.• Designed & implemented online, direct-to-supplier claims process.• Managed widely fluctuating, seasonal customer claim volumes while maintaining appropriate response times.• Established and maintained essential spare parts inventories.• Processed and tracked monthly batch claims with major suppliers.

Wingfield, Sa

ATR is one of the largest independent transport refrigeration and auto air conditioning companies in S.A. It offers installation, service and repairs to fleet and private operators of refrigerated semi-trailers, rigid trucks and utes as well as private vehicles.o Took on management of the stores function of the business including stock control, purchasing, receiving and spare parts sales.o Introduced procedures to optimise the work flow of the warehouse including determination of stock levels, stock replenishment, expediting, goods in, stock storage and parts despatch.o Consignment stock management and stocktaking processeso Weekly and daily sourcing of parts for both planned and ad-hoc installation and service work.

Adelaide, Australia

Queensland, Australia

Tasked to manage and provide technical sales support for Onsite’s Queensland and Northern Territory fleet of pumps. Developed expertise and product capabilities in diesel driven and electric submersible surface dewatering applications tied primarily to the gas, civil and mining industries. Authored a Pump Products Marketing Plan for Onsite that identified how a pump hire business could be grown organically or via growth through acquisition. Developed Technical Sales Guide for pumps that was designed to assist Account Managers in specifying the right pump for an application.

Brisbane, Australia

Built brand awareness and market penetration of Kelair's unique range of compact Packaged Sewage Treatment Plants for small to medium commercial developments and communities.Key activities and achievements whilst with Kelair for a second time before the association was cut short by economic circumstances:o Appointed to manage National and Export Business Growth for a line of Packaged Sewage Treatment Plants (STP’s),o Successfully tendered for two STP’s into the Queensland and PNG markets – the first sales achieved by the company in over two years,o Created database of prospects for delivery of online promotions,o Established spare parts inventory stock and price listso Managed warranty claims,o Trained in Wastewater Treatment and the National Framework for Wastewater Recycling.

Brisbane, Australia

GBI (now a part of PWC) is a mining consultant specialising in mining equipment productivity and maintains the only significant database of mining equipment performance in the world. GBI uses worldwide mining equipment productivity and reliability data, benchmarking and analytics to:• Ensure real targets are set• Ensure operating costs are minimised• De-risk mine planningGBI Services include Business Improvement, Benchmarking / Reference Class Forecasting / Best Practice Analysis, Gap Analysis, Analytics, Training and Development and Periodic Reporting. www.gbimining.com . Key activities and achievements whilst with GBI:o Manage key relationships with major and junior mining houses in Australia.o Expanded client base to include the three major Western Australian iron ore producers; Rio Tinto, BHP Billiton and Fortescue Metals. Sales of $250K.o Established and populated company CRM database of 1000 companies and 1600 contacts.o Management of multiple email marketing campaigns.o Participated and advised in establishment of company Quality Assurance manual.o Spearheaded expansion into new markets in underground mining and coal preparation.

Brisbane, Australia

Key activities and achievements whilst with Kelair on my first occasion:o Responsible for sales and business growth in SE Queensland to industrial sectors that include:Oil and Gas Mining Chemical & PetrochemicalPower Generation Government and Hospitals Metals & Metals ProcessingEngineering Consultants Paints & Inks o 2010 Salesman of the Year – year on year growth of 67%.

Brisbane, Australia

CQMS Group - a world leader in the design, manufacture and life-cycle management of quality products for Dragline, Mobile and Fixed Plant in Mining and Materials Processing applications, has sales in excess of $100M in domestic and export markets. www.cqmsrazer.com . Key activities and achievements whilst with CQMS:o Extensive travel through North America managing key distributor locations and high value clients. Individual capital product sales to the value of US$850K.o Expansion of a key business relationship worth approximately $20M from a strictly interpersonal one into a business to business alliance.o Managed a capital products order book of US$4.8M including design review, shipping control, overseas assembly and commissioning.o Management of the group’s Intellectual Property portfolio including patent infringement review, liaison with IP Attorneys and implementation of a group IP policy.o Development of a range of six Cast Lip designs for hydraulic excavators – Product development budget of $300K per line. Process included product specification, oversight of engineering, tooling manufacture, trial production and final product deliveryo Development of a green field range of Ground Engaging Tools for the mining market consisting of 9 individual product lines and approx. 20 components per line – 180 parts in total and a product development budget of $1.6M.

Adelaide, Australia

o Successfully supervised a compact team of product and engineering design personnel whilst liaising with sales account managers in all Australian regions to achieve annual sales of $6M.o The winning of significant Lip Sales to the individual value of $200K and built annual sales from a zero base to $4M whilst in the role of Product Manager.o The development of supplier relationships to P&H MinePro, Komatsu, Liebherr and Terex OEM organisations that have since delivered annual sales of $20M at 40% margin.

Newcastle, Australia

Bradken is the largest foundry group in the southern hemisphere and is a leading supplier of differentiated consumable products to the resources and freight rail industries in Australia and overseas. In 2008 Bradken boasted sales of $760M. www.bradken.com.au . Key activities and achievements whilst with Bradken:o Worked with regional sales offices to achieve product group sales of $12M whilst leading a diverse product management and engineering team consisting of six engineers and three product managers.o Membership of ESCO Global Dragline and Mining Expendables Core Groups involving regular travel to North America and maintaining relationships with North American and European delegates.o Development of the Australian Mk VI and Production Master Dragline Buckets which achieved sales of approx 20 units at $500K each.o Sale of the then largest operating Dragline Bucket and Rigging package in Australia.o Winning the company’s largest ever Dragline Bucket order of $2M.

Newcastle, Australia

o Responsibility for an Oil Blending production facility including man management, production scheduling and stock control.o Disaster management during and following the Newcastle Earthquake.

Newcastle, Australia

o Project Planner MHI Project (Mine Hunter Inshore) for the RANo Production planning the construction of HMAS Tobruk

Education record

Hsc