Mark Lillycrop

Mark Lillycrop Email and Phone Number

Head of Professional Services at itSMF UK @ itSMF UK
berks, west berkshire, united kingdom
Mark Lillycrop's Location
Thatcham, England, United Kingdom, United Kingdom
Mark Lillycrop's Contact Details

Mark Lillycrop personal email

n/a
About Mark Lillycrop

Publishing, events and marketing professional with 30+ years' experience in IT and service management. Co-author/editor of various ITSM publications. Head of Professional Services at itSMF UK and a councillor and past mayor at Thatcham Town Council.

Mark Lillycrop's Current Company Details
itSMF UK

Itsmf Uk

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Head of Professional Services at itSMF UK
berks, west berkshire, united kingdom
Website:
itsmf.co.uk
Employees:
42
Mark Lillycrop Work Experience Details
  • Itsmf Uk
    Head Of Professional Services
    Itsmf Uk Jun 2015 - Present
    Bracknell, Uk
    Responsible for itSMF UK's publishing and content, annual conference, Professional Service Management Awards (PSMA), and Professional Service Management Framework (PSMF).Editor of ServiceTalk Magazine since 2009. Co-author/editor, the ITIL 4 Foundation Revision Guide, the ITIL Foundation Handbook (2012), An Introductory Overview of ITIL (2012), How to do CCRM (2013), the Service Level Management Practitioner's Guide (2010), SFIA - a Pocket Overview (2012), Planning and Achieving ISO/IEC 20000 Certification (2012).
    View
  • Itsmf Uk Ltd
    Marketing And Publishing Manager
    Itsmf Uk Ltd Apr 2010 - Aug 2015
    Manager of ITSMF UK's marketing, communications and content publishing activities.
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  • Itsmf Uk
    Publishing And Translations Manager
    Itsmf Uk Apr 2007 - Mar 2010
    Managed publishing/content creation and book sales, as well as coordinating the translation of official ITIL publications into a number of languages in conjunction with ITSMF’s international chapters and the UK Cabinet Office.
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  • Sfia (Skills Framework For The Information Age) Foundation
    Director
    Sfia (Skills Framework For The Information Age) Foundation Apr 2015 - Present
    London, Uk
  • Thatcham Town Council
    Councillor
    Thatcham Town Council May 2019 - Present
    Thatcham, Uk
    View
  • Thatcham Town Council
    Mayor
    Thatcham Town Council May 2023 - May 2024
    View
  • Arcati Limited
    Owner
    Arcati Limited Jan 2002 - Jan 2008
    Mainframe-related publications and research. Founded the Mainframe Market Information Service and the Mainframe Yearbook.
  • Xephon Plc
    Director
    Xephon Plc Oct 1995 - Jan 2002
    Board director of IT-specialist publishing company with responsibility for research, publishing and events.
  • Xephon Plc
    Editor, Writer And Industry Analyst
    Xephon Plc Oct 1984 - Sep 1995
    Produced reports, edited Insight IS (aka Insight IBM) for many years, chaired events, conducted user research.
  • Burroughs (Now Unisys)
    Information Product Analyst
    Burroughs (Now Unisys) Oct 1983 - Sep 1984
    Produced training materials to accompany software packages

Mark Lillycrop Skills

It Service Management Service Management Itil Copywriting It Management Publishing Management Service Delivery Change Management Incident Management Data Center It Operations Iso 20000 Project Delivery Cloud Computing Governance Editing Marketing Publications Security

Mark Lillycrop Education Details

Frequently Asked Questions about Mark Lillycrop

What company does Mark Lillycrop work for?

Mark Lillycrop works for Itsmf Uk

What is Mark Lillycrop's role at the current company?

Mark Lillycrop's current role is Head of Professional Services at itSMF UK.

What is Mark Lillycrop's email address?

Mark Lillycrop's email address is ma****@****ail.com

What schools did Mark Lillycrop attend?

Mark Lillycrop attended University Of Birmingham.

What skills is Mark Lillycrop known for?

Mark Lillycrop has skills like It Service Management, Service Management, Itil, Copywriting, It Management, Publishing, Management, Service Delivery, Change Management, Incident Management, Data Center, It Operations.

Who are Mark Lillycrop's colleagues?

Mark Lillycrop's colleagues are Teresa Corre, Teresa Corre, Graham M., Sarah Nieto, Lucie James, Soja Prpic, Cheryl Bye.

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