Graham M. Email & Phone Number

Bracknell, England, United Kingdom

Responsible for the day-to-day operations and successful growth of itSMF UK through development and delivery of services that are highly valued by our members, and identifying and securing new opportunities to further develop itSMF UK to the benefit of our members.itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations. itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in. If you or your organisation are involved in, or have an interest in, any area of IT service management (ITSM) or IT-based service delivery, then you could benefit from becoming an itSMF UK member.

Bracknell, United Kingdom

Part of the Management Team responsible for the day to day operations of the organisation - reporting in to the Board of Directors. Focused on member attraction through promotion of itSMF UK membership benefits and retention through proactive member engagement. Responsible for delivering member value via our portfolio of masterclasses, member meet-ups, community of practice groups and webinar events.

Reading, United Kingdom

I was responsible for sales, marketing and delivery of a new professional services practice covering training, consultancy and resourcing to new and existing clients – to complement the existing Service Management Software (Cherwell ITSM) service line.Managing the complete sales cycle as well as marketing activities regarding events and social media/email based campaigns for the new practice – including the ongoing development of the website to reflect new offerings, blogs and content. Developing new products and services, some through supplier partnerships, and establishing relationships with associate consultants for the delivery of client engagements.

Reading, United Kingdom

Promoted to the Management Team of Pink Elephant in the UK following a company restructure, I moved in to a Business Unit Director role responsible for the development and marketing of new and existing ‘offerings’ across the training and consultancy service portfolio – in addition to existing Account Management responsibilities.This included working with Pink Elephant regional operations (US, Canada, Kuala Lumpur, Mexico, South Africa and Netherlands) to communicate and share our delivery plans for global consideration – as well as participating in global product development initiatives.As an Account Manager, I carried an annual sales target for the provision of training, consulting, resourcing and managed IT service desk services. Client locations and deliveries were across EMEA including UK&I, Belgium, Switzerland, Germany, Italy, France, Bulgaria, Czech Republic, Portugal, Hungary, Denmark and Spain.I consistently delivered excellent results for both Pink Elephant and their clients – working with 25% of the current FTSE100 list at CxO, Director and VP level down. At various stages the role also included direct line management of the Sales team and Sales & Marketing Assistant.

Reading, United Kingdom

Account Manager with responsibility for the complete sales cycle offering conference/events, training, resourcing, consulting and managed IT service desk services to public and private businesses globally. The company specialised in improving the quality of IT services through the application of recognised best practice frameworks including ITIL, COBIT, AgilePM & Prince2 etc.My role was focused on building long-term, strategic relationships within a targeted account base, as well as managing incoming enquiries and responding to RFx/tender requested from mid/large size organisations.I also collaborated with Pink Elephant regional operations (US, Canada, Kuala Lumpur, Mexico, South Africa and Netherlands) to deliver global client projects within EMEA locations.

Farnborough, Hampshire

Following the acquisition of PinkRoccade, I continued to provide IT Service Management best practice services, offering training, resourcing and consultancy services. Selling directly to organisations throughout Europe as well as working with the Getronics Managed Services (IT outsourcing) Account teams for the promotion of the above services within their client base as a ‘value add’ proposition.

Farnborough, Hampshire

Provision of IT management best practice services, offering training, resourcing and consultancy services to public and private businesses throughout Europe.

Provision of IT Technical (Hardware/Software e.g. ICL, HP, Compaq, Microsoft, Cisco, Citrix, Novell, Oracle, Software AG etc), IT user (Microsoft, Lotus etc) & Best Practice (ITSM, PM) Training services for UK based clients via e-learning and classroom delivery methods.

Beaumont, Old Windsor (Wsr01) & Bracknell (Bra01)

I originally joined ICL Training Services as part of a YTS scheme before accepting a permanent position with the organisation. ICL subsequently became Fujitsu Services with the Training Division being ‘sold off’ and rebranding twice to Peritas and then KnowledgePool as they are today.I held multiple roles within this time span including: Sales Administrator, Marketing Executive, Sales Executive and ultimately Account Manager.The organisation provided IT Technical (Hardware/Software e.g. ICL, HP, Compaq, Microsoft, Cisco, Citrix, Novell, Oracle, Software AG etc), IT user (Microsoft, Lotus etc), Soft/Personal skills & Best Practice (ITSM, PM) training services via e-learning and classroom delivery methods.ICL/Peritas were also one of the main distributors for the Macromedia (now Adobe) Authorware and Dreamweaver products during the time I held a position within the Multimedia business unit (Sales & Marketing) – which allowed organisations to develop their own e-learning content.