Managed Human Resources team of three supporting large call center operation consisting of 400 + employees. • Worked closely with the business to ensure HR activities were aligned with and supported desired business objectives and strategies.• Participated in business team operational meetings, integrating HR perspectives in the development of processes and initiatives.• Partnered with business management to identify unacceptable outcomes, identify root causes and develop interventions to better align processes and results with the companies goals and objectives.• Proactively interacted daily with managers and supervisors to identify specific situations where intervention was required.• Analyzed key performance metrics to ensure HR initiatives were aligned with and contributed to the achievement of business goals and objectives.• Handled employee relations issues and investigations to resolution.• Managed recruitment function filling all open positions in a high turnover environment. • Administered medical leaves averaging over 100 hundred active cases. • Administration of compensation process improvements - results 98% on time and 100% within guidelines.

Assignments supporting Call Center, Sales and Billing & Collections operations with duties concentrated in employee relations and talent acquisition. Consulted on s trategic policy and procedure initiatives.• Assumed Human Resource functions for managers on leave of absence maintaining required levels of responsiveness and support.

• Conducted analysis of attendance tracking and corrective action processes. Suggestions implemented including creation of administrative supervisor position to oversee attendance/schedule adherence data tracking and corrective action administration resulting in improved consistency of policy administration. • Identified screened, interviewed and place candidates for 24/7 call center operation.

Sourced, screened, and placed highly skilled consultants with major corporations for information technology projects. Industries supported include financial services, and healthcare.

Responsible for Employee Relations function in four company facilities staffed with over 375 employees,including conflict resolution, benefits administration, and oversight of corrective action process, compensation administration, performance management, training and payroll administration.• Worked proactively with the management team to implement fair and consistent employee management procedures resulting in an increase in productivity and employee satisfaction.• Successfully handled all HR aspects of call center consolidation involving 200 employees.

Responsible for staffing function in company’s Connecticut division.

Recruitment responsibility for the majority of departments within corporate division of company.