Mark L. Email & Phone Number

Austin, Texas, United States

IT Application Development Project Manager.Emphasis on changes to the Energy Management System (EMS), Market Management System (MMS) and other systems, related to enhancements to forecasting, network modeling and settlements related to renewable energy (wind and solar) including grid stabilization.

Austin, Texas, United States

ERCOT (c/o TEK Systems)IT Application Development Project Manager. Building construction project manager for commissioning and operational transition for ERCOT's $11mm training facility.Project Manager for over 25 projects over four year period, 20 focused on changes to the Energy Management System (EMS), Market Management System (MMS) and other systems, related to enhancements to forecasting, network modeling and settlements related to renewable energy (wind and solar) including grid stabilization. Additional projects were related to Human resources, Geomagnetic disturbances study.

Austin, Texas, United States

State of Texas, Employees Retirement System (c/o ConnectTel)Sr. Requirements Business Analyst for benefits administration and IT Infrastructure projects.Project Manager for projects with budgets under $250k.Performed functional analysis of business processes and data, developed requirements documents, User-Stories, use-cases. logical designs, UI designs, process models, data models, UML models.Focus on IT process improvement based on best-practices from ITIL/ITSM, PMI, IIBA, CMMI, Agile/Scrum.SAMPLE PROJECTS:FTP Interface Account Management database, FTP Interface Encryption serviceTech health - upgrading AIX and Windows SANs to self-encrypting drives to enforce data-at-rest-encryptionData Center co-location SOW and schedule, Board-of-Directors portal, electronic signature serviceWeb site redesign.Active Directory standards re-designVarious retirement healthcare and pension benefits enhancement to existing PeopleSoft HR system.INTERNAL CONSULTING Provided thought-leadership and materials on SDLC best-practices for requirements management and project management.Provided thought-leadership and materials on Application Lifecycle Manager (ALM) implementation (Microsoft Team Foundation Server, TFS)Provided thought-leadership and materials on reinvigoration of AGILE/SCRUM techniques for business requirements and design.Provided thought-leadership and materials on IT governance standards, defining ITIL/ITSM future vision.

Austin, Texas, United States

Department of Veterans Affairs (c/o SRA International)Resource Manager and Technical Lead for 10-person team that deployed and supported new releases of the VA's eBenefits web application (J2EE). Performed as Release Manager for emergency and support releases.Transitioned production support processes from incumbent prime contractor to new program management contractor (SRA) and to VA personnel. Team functions included: Database Administration, Release Management, Build Management, Code/Configuration Management, Help Desk Materials Development and Training, Technical Writing, Security Engineering.Using JIRA and Confluence, developed SCRUM based defect and release management tools.Developed production support and incident management business processes.

Austin, Texas Metropolitan Area

Project Manager (using AGILE/SCRUM) for re-engineering post-sales support web-site.Project Manager of new eSupport website maintenance releases. Project Manager of migration to virtualization (from traditional dedicated hard server architecture) of core applications.Project Manager of Disaster-Recovery (DR) compliance tests.Release Manager for new and support releases.Developed and deployed (ITIL/ITSM based) Maintenance Processes and standards for supporting newly re-engineered applications.Re-factored PMO processes and standards.Collaborated with Dev-Ops team to improve change-management and release-management processes.

Reston, Virginia, United States

IT Methods, Software Engineering, and Process Improvement Subject Matter Expert (SME):Coached and mentored Project Managers at Accenture and Fortune-1000 clients struggling with implementing software lifecycle methods and best practices, using both Agile/SCRUM and Waterfall SDLCs.Process areas included project management, estimation and budgeting, work-planning, peer reviews (inspections), measurement, requirements analysis, configuration management and others.Performed diagnostic analysis of existing processes and tools to determine areas to improve or re-design.Project Manager for major US bank in rolling out a requirements documentation (Use-Cases) and management tool.Project/Program/Portfolio Management Bes-practices Coach:Provided expert coaching on program management, project management, portfolio management, contract management, requirements management, estimation & planning, metrics analysis. Performed Compliance Assessments of against international standards and model (e.g. CMMI, PMI, IIBA, ITIL, ISO, IEE and common SDLC best practices).Coached Fortune-1000 clients to control cost and schedule risk (by preventing defects and proactive risk management).DEV-OPS, Configuration Management (SCM), and Release Management SME:Managed SCM team for major pharmaceutical client. Defined and fine-tuned the SCM processes, standards, and tools for Fortune-1000 companies.Developer and Project-Manager for automated JAVA build process for leading international bank.Solution Architect for competitive contract proposals.

Austin, Texas, United States

Developed requirements for healthcare administration BI/EDW/EIS systems.Support Developer for BI/EDW ETL and reporting software programs.Designed conceptual, logical, and physical (dimensional) data models for data marts, operational data stores (ODS), and data warehouses.Designed extraction (ETL) processes.Designed and developed EIS/BI reports.Developed data dictionary for generating reporting views (aka. "Universes") in Business Objects.Mentored team-mates on Project Management, Requirements Analysis, UML and Data Modeling.Managed Integration and user-Acceptance Testing processes for new data marts, ODS, and BI Reports.

Houston, Texas, United States

Initiated first data warehouse/business intelligence projects using Agile/SCRUM and Extreme Programming best practices. Competitively selected and purchased enterprise-class tools (Informatica ETL, Business Objects OLAP reporter). Developed budgets and project work-plans. Hired and managed services contractors in competitive contract process. Functioned as project manager and lead architect until my staff was hired. Marketed strategic BI/EDW plan to senior executives. Managed teams of 15+ contractors and 5+ employees. (Team eliminated after ENRON debacle)

Houston, Texas, United States

Managed complete data center relocation, including buildout of duplicate data center in Rockville MD, and transition of all IT assets (desktops, servers, operations room, printers, networks, etc.) from Houston and San Francisco offices to new headquarters in Bethesda Maryland. Also dispositioned excess assets.Re-negotiated major support contracts for servers and other data center assets and services; reduced annual cost by $750,000 (million dollar contract renegotiated to $250k). Re-negotiated major contracts for data services and other support, further reducing the annual support costs.Managed IT contract management team. Purchased software, hardware, and contract services. Developed Configuration Management Database (CMDB) application, and asset management database. Established and managed Definitive Software Library (DSL) and Definitive Hardware Store (DHS). Managed software and hardware assets.Project manager of 50+ contractors and 15+ employees for the discovery, remediation and testing of existing software applications to account for the millenium rollover on January 1, 2000.

Dallas, Texas, United States

Project and program manager for enterprise-wide ERP, Supply Chain, and BI/data warehousing projects. Solution Architect, business analyst, data modeler, and database developer for various clients including consumer packaged goods and software. Development Team Manager of 15 developers plus 5 customer employees for BI/EDW and Data Integration projects. Solution Architect for competitive contract proposals.

Houston, Texas, United States

EMPLOYERS: NASA, Barrios Technology, Continental/United Airlines, UNYSIS Federal Systems, Texaco, Shell, Exxon, Phillips, RCG InternationalSeveral roles in application development, project management, requirements analysis, data and process modeling. Software Developer in FORTRAN, Cobol, Basic, REXX and various Procedure and 4GL languages. Database designer and development database administrator (Oracle, DB2, Non-Stop SQL, SQL-Server, IMS, FOCUS). Additional non-information technology experience in engineering contract management and budget management. Solution Architect for competitive contract proposals, several for federal and state government projects.

Bachelor'S Degree, Business; Mis

Activities and Societies: Co-Op/Intern at NASA Johnson Space Center (Facilities directorate, Engineering Procurement directorate). Worked.

Associate'S Degree, Engineering; Broadcasting; Electronics Technology

Developed business applications in Apple-II Basic. Performed as DeeJay for several events sponsored by faculty and fraternal organizations.