Mark Mace Email & Phone Number

Albany, Oh, Us

Office Of Information Technology

In my role as a Microsoft 365 Administrator, I’m dedicated to enhancing collaboration and streamlining storage solutions across the university. I take pride in managing our enterprise-wide Microsoft 365 environment, where I oversee everything from users, mailboxes, and distribution groups to security settings, SharePoint sites, Teams, and Office Suite licensing. To foster better teamwork, I organize monthly meetings for our tier 2 and 3 support teams, focusing on upcoming changes, practical training, and inviting guest speakers for a fresh perspective. I’m also committed to cost efficiency, creating automated scripts and optimizing library settings to support a streamlined student file submission system, which has helped us replace costly storage options with a more budget-friendly solution.Key Contributions:* Slashed unresolved tickets by 75% through strategic review, evaluation, and follow-up on aged tickets, boosting operational efficiency and user satisfaction.* Fortified security by leveraging Microsoft Graph API to implement read-only access to personal OneDrive instances upon employee departures, safeguarding organizational data and ensuring compliance.* Reduced licensing costs for Teams Room Pro by collaborating cross-functionally to resolve improper licensing of Teams Meeting.* Eliminated backlogs and improved response times by streamlining ticket resolution processes by managing ticket queues, tracking SLA adherence, and resolving complex issues.* Mentored tier 2 employees in developing PowerShell scripting capabilities, accelerating productivity and fostering automation.* Elevated the visibility of Ohio IT by delivering a keynote presentation at OHECC on "Leveraging M365 for Large Classroom Projects, " demonstrating innovative uses of Microsoft 365 tools.* Strengthened professional expertise by achieving the Microsoft Enterprise Administrator Expert Certification and gaining admission into the Leadership and Management Development Program.

School Of Visual Communications

As an Adjunct Instructor, I was passionate about fostering a structured and inspiring classroom environment where students could fully engage and develop their skills. I carefully managed course materials and used clear, consistent classroom strategies to support a productive and welcoming learning space. Setting transparent assignment goals and grading metrics was a priority, helping students understand expectations and measure their progress meaningfully. Designing project-based content, I integrated real-world scenarios into coursework to ensure students in the School of Visual Communication gained practical, applicable skills they could carry confidently into their careers.Key Contributions:* Administered the university's LMS (Blackboard) to streamline the delivery of assignments, projects, and grading, ensuring efficient management of academic tasks.* Facilitated virtual instruction and personalized student interactions via Microsoft Teams during COVID-19 restrictions, maintaining instructional quality and individualized support.* Introduced and integrated GitHub into course materials after evaluating industry needs, equipping students with critical repository management skills for workforce readiness.* Developed a HiFlex instructional model by producing recorded class sessions and video tutorials, increasing accessibility and flexibility for students' learning preferences.

Office Of Information Technology

Here I led various technical projects that spanned both locally hosted and cloud-based applications, ensuring their smooth implementation across the university. I took charge of managing data integration between our student information system and Blackboard, focusing on optimizing performance and ensuring reliable data flow. By collaborating closely with cross-functional teams, I leveraged our collective expertise to streamline application implementations, accelerating delivery timelines and consistently bringing high-quality, viable products to users faster than anticipated.Key Contributions:* Spearheaded the conversion of Blackboard Building Blocks to a modern architecture, ensuring seamless functionality during the transition from a hosted platform to a SaaS environment.* Directed the migration of uPortal's open-source repository from CVS to GitHub, aligning with community standards and improving the ability to leverage updates from the developer community.* Provided ongoing application support, performing upgrades and troubleshooting to ensure optimal performance and system stability after installation.

Office Of Information Technology

● Developed and implemented custom solutions within the university-selected CMS, creating tailored scripts in ColdFusion to meet the unique needs of academic and administrative units at Ohio University.● Designed comprehensive training materials and led training sessions on the effective use of the CMS, ensuring users were proficient in utilizing the system and resolving issues as needed.● Completed a Master’s degree while working as a Web Developer, culminating in the creation of instructional tutorial videos for the Master of Education program.

Alden Library

● Spearheaded daily operations of servers and related hardware, planning and implementing hardware/software upgrades and virtualizing servers to ensure a high availability environment for Ohio University Libraries' server infrastructure.● Collaborated with OIT to transition library servers to a centralized environment, enhancing management capabilities and improving system security.● Ensured service continuity by acting as the delegate for the Manager of the Systems Department during their absence, maintaining operational efficiency.● Selected by the Dean as a founding member of the Mentoring Team, contributing to the development of mentorship initiatives within the organization.

Master Of Education - Med

Bachelor Of Specialized Studies