Mark Maher Email & Phone Number

Cumming, GA, US

Atlanta, Georgia, United States

• Establish and maintain strategic, trusted advisor, executive level relationships adding value to the high-profile customers in harmonious and turbulent periods alike
• Primary focus on retention, sales, and reference-ability across my book of UKG’s largest Global customers totaling $40mm annual recurring revenue, most of any ERM for last 2 years
• Maintained 100% customer retention rate from 2013 to 2023, with one exception of 98% retention in 2019
• Ability to build relationships deep and wide across high value organizations and navigate competing priorities
• Lead strategic quarterly business reviews with the purpose to strengthen partnerships, communicate product roadmaps, uncover sales opportunities, and remain unified
• High stake, successful negotiations for multi-million-dollar annual revenue contracts, navigating internal and customer priorities

Greater Atlanta Area

Alpharetta, GA

• Overall responsibility for 50 clients with assets under management totaling $1.1 Billion
• Highly skilled at forging strong, consultative client relationships with senior leaders
• 100% client retention rate during entire tenure in this position, 3 and a half years
• Developed solid relationships with internal groups to ensure efficient resolution of client escalations
• Direct the service team to ensure the highest level of client satisfaction
• Assisted Sales team with prospects by utilizing strong relationships with current clients as well as provide solid leads

Fort Lauderdale, FL

• Direct and ensure accuracy of monthly audits for a variety of domestic and international funds for internal and external auditors which include the Federal Government, SEC, PWC and E&Y
• Cultivate successful relationships with internal departments and clients world-wide
• Manage timely and accurate NAV submittal to external agencies requiring rapid decision-making
• Resolve differences in accounting changes between fund accounting and pricing
• Active member in the review and testing of database enhancement projects resulting in increased analyst efficiency