Mark Manley Email & Phone Number

Dynamic IT Project, Service Design, and Transition Manager with over 20 years of experience driving successful service transitions and process improvements in large-scale, complex environments. Expert in ITIL-aligned service design initiatives, seamlessly integrating projects into business operations to enhance service delivery. Proven track record in developing scalable service frameworks that reduce costs, accelerate time-to-market, and boost customer satisfaction. Skilled in managing cloud migrations, onboarding third-party suppliers, and optimising service introduction processes. Demonstrates strong leadership in cross-functional collaboration, stakeholder engagement, and continuous improvement, focusing on aligning IT services with business objectives across various industries, including financial services, telecommunications, hospitality, transport, and defence.

Listed skills include It Service Management, Itil, Service Delivery, Change Management, and 37 others.