Mark Mcghee Email & Phone Number

Glasgow, United Kingdom

Reigate

Identify, develop and deliver underwritten & non-underwritten income into the business. Source and establish new relationships for products, services & distribution routes to market. Building business cases to liaise, engage and challenge senior stakeholders. Utilise consumer research internally and externally to build propositions and partnerships that support wider business growth ambitions.Proactively self-source leads and prospects from research, own resource, events and relationships.Establish proof of concept test & learn pilots to build business cases that reflect accurate opportunities to expand and stretch product ecosystem, identifying internal demographics, onboarding & market share.Developed a strong, strategic lead pipeline to secure sustainable, profitable partnerships within the GI insurance industry, focussing predominantly on new products & ancillary revenue in a non-UW capacity.Liaise directly with all internal senior leadership stakeholders to ensure effective collaborationCoordinate and manage potential partnership pitch to Group Exec, controlling the narrative to ensure expectations and deliverables are achieved within scope and broader organisational timelines.Maintain up to date knowledge of industry and governing bodies practices to deliver products & services that appeal to the needs of new and existing customers.

Reigate

Engaging, informing and challenging senior stakeholders to provide thought leadership, profitable outcomes and real value to evolve and transform the future business strategy. Reporting directly to CEO & Business Development Director with monthly Senior Exec presentations to contextualise and support Group Executive decision making.Responsible for building business cases for strategic future projects. Identifying current opportunities, threats & emerging consumer trends, market sizing of profitable contribution to business model and aligning with new technological disruptors both globally and UK market specific. Research, plan & develop targeted consumer profiles with profitable market segments. Investigate and recommend potential vertical and horizontal brand stretch initiatives. Detailed internal customer profiling coupled with external benchmarking intelligence. Creation of value proposition, aligning potential new products, services & digitisation with esure Innovation Lab.

Reigate

Executive Group management programme designed to provide a senior leadership strategic overview of the global business. The programme emphasised skills growth within Finance, Retail & Marketing, Project Management, New Product Development, Risk & Crisis management with heightened focus on the Self Reflective Practitioner coached by C-Suite mentor.

Glasgow, United Kingdom

Accountable for multiple projects of varying sizes across esure Operations, with the aim to improve efficiencies and increasing revenue through continuous performance and process improvement.Overall delivery of online self-service project life cycle, defining requirements, project roadmap and positioning / deployment for business digitisation transformation. Principle liaison with Head of Digital reporting to COO. Gathered and analysed call volume data across three year projections to transform the customer journey to the online self serve portal, improving operational efficiencies by c.250 FTE to 2020. Responsible for stakeholder, communication management and challenging legacy processes to facilitate change recommendations that seek to accelerate business performance.

Glasgow, United Kingdom

Inbound contact centre operational management within a sales and service environment with weekly & monthly reporting to COO & Head of Operations.KPI management experience and proven track record of achievement.Ability to recruit and cultivate dynamic and highly performing teams.Responsible for managing 12 managers to deliver on all SLAs/KPIs covering sales performance, compliance & quality and productivity.Daily senior management meetings delivering on fluid and challenging deadlines.Understanding of Planning & Real Time Delivery, HR & Admin functions.Coaching/Mentoring underperforming managers.

Glasgow Area, United Kingdom

At this time I was travelling Mexico and Central America. Based in Guadalajara, Mexico.

Glasgow, United Kingdom