Mark Messmore Email & Phone Number

Arvada, Co, Us

• Delegated daily and weekly tasks to employees and followed up through email• Managed staff of 10 to 12 amongst 4 store locations for the company• Coached employees on procedures to help improve productivity and sales• Serviced SaaS based POS Systems at several locations with interface issues, problems with pricing and inventory, and promotion coupon qualification errors via remote access or onsite• Handled manager escalations with customer accounts and found solutions internally or externally when necessary. Offering discount incentives as a last resort for major issues

Tiburon, Ca, Us

● Phone conversations with clients of assigned partner companies are conducted professionally,including problem solving for terminal-based issues● Maintain instruction and guidance from the business leadership● Adherence to and responsibility for upholding the company's principles and ideals● Work well in a team atmosphere and represent OvationCXM in a professional manner to clients.● Utilization of the company's ticketing system and involvement in the submission of bug reportsto aid the platform to perform better

Austin, Texas, Us

*EBQ is an outsourced sales and marketing organization that provides services to help companies scale.• Professionally communicates via phone and email to set appointments for assigned projects• Effectively builds and manages a lead generation pipeline• Internalizes and accurately leverages EBQ processes, industry best practices, and applicable tools (e.g. Salesforce, Hubspot, Outlook, G-Suite, etc.)• Continuously learns about project specifics including, but not limited to, the value proposition, discovery/qualification criteria, and competitive landscape• Consistently achieves or exceeds monthly target(s) established by supervisor• Retains training and direction from company leadership• Adheres to and is accountable to company policies and values• Works effectively in a collaborative work environment and professionally represents EBQ to clients

• Delegated daily and weekly tasks to employees and followed up through email• Managed staff of 10 to 12 amongst 4 store locations for the company• Coached employees on procedures to help improve productivity and sales• Serviced SaaS based POS Systems at several locations with interface issues, problems with pricing and inventory, and promotion coupon qualification errors via remote access or onsite• Handled manager escalations with customer accounts and found solutions internally or externally when necessary. Offering discount incentives as a last resort for major issues

• Provided basic troubleshooting and solutions for device related issues, such as drop calls, no service or data connections, power related issues, login errors or service interruption• Maintained functionality of Point of Sales based systems and any related hardware/software.• Utilized social media and maintained Google Business listings to increase customer traffic.

• Provided solutions for issues related to a consumer’s account and notated account on actions performed.• Verified customer’s identity to the satisfaction of company’s standards.• Received payments, gave extensions, and setup payment plans through company’s system interface.

Overland Park, Kansas, Us

• Met monthly sales quota for different categories including overall customer satisfaction and top referrals appointed by the company and maintained an average of 85% customer satisfaction rating throughout employment.• Diagnosed issues with customer devices and services including defective hardware, out of date software errors, corrected mischarges and savings on customer accounts.• Set up trouble tickets for device repair and cleaning through company’s proprietary POS system.

Comptia A+ Certification

Ged