Mark Milam Email & Phone Number

Usa - Columbus, Ohio

With general direction, leverage event management systems to monitor and maintain the availability and functionality of the CAS computing environment’s systems, network and applications. Assist in the creation and adoption of incident management procedures. Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email) to collect and disseminate information regarding the operational environment. Have a working technical knowledge of the CAS computing environment. With general direction, work with automated tape libraries and tape drives to support such computing needs as data backup and recovery and the reading of data from input tapes. Support the process of rotating tapes to an off-site storage facility for routine data backup and disaster recovery purposes. Support CAS staff implementing changes to the CAS IT infrastructure in accordance with change management procedures and policies. With general direction, support the Data Center’s hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center. Efficiently use the proper incident and change management processes and procedures to initiate the appropriate documentation, engage 2nd level support and notify the appropriate stakeholder and user community of incidents/changes that occur affecting the Data Center Infrastructure (IBM Mainframe, Linux, Unix and Windows platforms) with the possibility of impacting CAS customers.

Columbus, Ohio Area

With general direction, leverage event management systems to monitor and maintain the availability and functionality of the CAS computing environment’s systems, network and applications. Assist in the creation and adoption of incident management procedures. Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email) to collect and disseminate information regarding the operational environment. Have a working technical knowledge of the CAS computing environment. With general direction, work with automated tape libraries and tape drives to support such computing needs as data backup and recovery and the reading of data from input tapes. Support the process of rotating tapes to an off-site storage facility for routine data backup and disaster recovery purposes. Support CAS staff implementing changes to the CAS IT infrastructure in accordance with change management procedures and policies. With general direction, support the Data Center’s hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center. Efficiently use the proper incident and change management processes and procedures to initiate the appropriate documentation, engage 2nd level support and notify the appropriate stakeholder and user community of incidents/changes that occur affecting the Data Center Infrastructure (IBM Mainframe, Linux, Unix and Windows platforms) with the possibility of impacting CAS customers.

Columbus, Ohio Area

Monitor the server and physical environments of the Abbott Nutrition Franklin County Data Center.Create and assign tickets in Remedy ITSM for hardware and software issues. Monitor Data Center Access for external vendor hardware repairs.Monitor monthly server OS patching process. Create and assign Remedy ITSM tickets for patching issues that cannot be resolved by Operations.Replace failed hard drives on HP servers and other hardware as instructed by the server team.

3300 Steltzer Road Columbus Oh 43219

Monitor Abbott/Ross Labs Data Center at Easton location. Monitor and report server hardware issues and job abends via Remedy tickets for scheduled jobs, server patching and backups. Also monitor and report issues with the physical environment of the data center.

Management of 2 SAP consultants for SAP infrastructure requirements for ECC, FI, BI, and XI/PI modules.

Managed the daily operation of the primary Data Center.Supervised a staff of five, which included work scheduling and performance evaluations.Provided 24 x 7 on call support for all data center needs after normal business hours. In addition to the aforementioned responsibilities, I was also responsible For the negotiation and preparation of hardware/software service contracts and agreements with multiple vendors. I was also in charge of training the operations staff on new policies and procedures, which required me to be a quick learner of new technologies and practices. Served as project manager for iSeries disaster recovery and SAP disaster recovery for ECC financials module.Performed iSeries system admin duties such as facilitating/scheduling of operating system upgrades, PTF downloading/application, hardware upgrades, disaster recovery testing, security, and hardware/software issue resolution.

Responsible for performing computer operations in a large AS/400, Wintel, and UNIX data center setting. The position ran batch jobs that supported client systems involving order processing, picking and shipping. Monitored performance of all servers, networks, communications devices, etc. and initiated corrective action as needed. Accountable for maintaining overall data center appearance, device cleanliness, answering phone calls and following / enforcing security procedures.

Managed the daily operation of the primary Data Center and the secondary Data Center for DisasterRecovery. Supervised a staff of nine, which included work scheduling and performance evaluations.Provided 24 x 7 on call support for all data center needs after normal business hours. In addition to the aforementioned responsibilities, I was also responsible for maintaining all Data Center supplies, which included the negotiation and preparation of purchase orders up to 1 million dollars with multiple vendors for labels, paper, magnetic media, toner, and printer/scanner supplies for the corporate office and all remote distribution centers. I also negotiated hardware/software service contracts and agreements with multiple vendors.Supervised the installation of all power requirements for new server/equipment additions for both data centers.I was also in charge of equipment relocation/removal for both data centers.

Controlled and monitored all production computer systems to process the daily operations of the business. Coordinated processing time schedules on all user jobs. Monitored the processing of user jobs to maintain optimum processing for all departments.Daily Backups and system maintenance to secure systems data. Performed data recovery functions as directed by Operations Supervisor.Troubleshooted moderately complex hardware/software issues.Assisted Computer Operations Supervisor and/or Computer Operations Manager with scheduling and performance appraisals of departmental personnel.Oversaw installations and changes of computer peripheral equipment, including terminals, PC’s and printers.Ensured the timely completion of processing for all daily, weekly and monthly job streams.Provided extensive telephone support to all computer users. Dispatched calls to appropriate IT Support associates when necessary.

Bachelor Of Science, Business Administration

Activities and Societies: Graduated Magna Cum Laude, 3.8 GPA

Computer Science