Mark Moskovitz Email & Phone Number

New York, Ny, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

New York, Ny, Us

As a scrum master and program manager, I help teams reach their potential by:- providing guidance to the release train (multiple teams and people)- organizing and helping run the release planning meeting (PI Planning)- tracking and reporting of program level metrics- facilitating the scrum of scrums (SoS) ceremony, ensuring that teams interact and share cross-team issues and risks- resolves and/or escalates impediments- facilitating process improvement at the ART (Agile Release train) level- leading and In general, helping to make stuff happen by helping everyone involved focus on business value and how they align to company goals

As a project manager/certified ScrumMaster, I focus on the successful delivery of software projects, ensuring Agile principles are adhered to, and providing key metrics and analysis to business/technology leadership.

Chicago, Il, Us

• Responsible for internal support needs of all full-time staff• Led project to spin off company tools into separate instances

King Of Prussia, Pa, Us

• Responsible for internal support needs of 300+ full-time staff• Leader in the integration process between PointRoll and ShopLocal• Assisted with office/network move/reconfiguration of our main office (King of Prussia, PA)

Chicago, Il, Us

• Responsible for internal support needs of 300+ full-time staff• Technical lead on implementation/configuration and customer point of contact for new Project management workflow system (JIRA)• Customer point of contact for telephone system upgrade from a Digital PBX to ShoreTel VOIP system• Assisted in setup of ShoreTel VOIP system• Lead trainer for multiple products, in both group and one-on-one settings• Recipient of the 2008 ShopLocal "Rookie of the Year" award after having been with the company only six months

Austin, Texas, Us

• Served as a technical and training resource for a team of over 20 people• Introduced in-department time-off request process which reduced the number of conflicts in scheduling and gaps in customer-facing service• Redefined proper ticket escalation path which led directly to reductions in customer resolution time• Evaluated team member performance through regular department statistics reporting• Conducted interviews with the interviewing and hiring team

Austin, Texas, Us

• Increased productivity of other teams through direct and indirect assistance, including shared, dedicated, and premium sales; shared and channel technical support• Provided primary point of contact for high-end Content Delivery Network (CDN) customers• Developed strategies for customer acquisition and retention with the Business Development team

Austin, Texas, Us

• Co-managed agent email and telephone assignments throughout shift• Assisted agents with technical questions and difficult customers• Increased agents efficiency through personal drive/example

Austin, Texas, Us

• Investigated and resolved a wide variety of customer issues• Decreased customer rate of callback by increasing first-call resolutions

• Assisted customers in product selection• Increased customer knowledge of services and products offered by the company• Completed point of sale with an appropriate up-sell attempt, meeting weekly sales goals

Merrimack, Nh, Us

• Assisted customers in product selection• Increased customer knowledge of services and products offered by the company• Completed point of sale with an appropriate up-sell attempt, meeting weekly sales goals

Diversity And Inclusion Certificate

Certified Scrummaster, Certified Scrummaster

Education record

Bachelors Of Science, Computer Science

Education record