Mark Thorne Email & Phone Number

Montgomery Parks, Josiah Henson Museum And Park

• Manage the daily operations of the Josiah Henson Museum & Park (JHMP), which includes the historic Riley/Bolten House, adjoining log kitchen, Visitor Center and grounds.• Responsible for strategic planning for the overall development of the JHMP.• Serve as the Key Museum Spokesperson, provide technical leadership, program direction and expertise to the community and other Commission, county and government organizations.• Develops specialized historic and/or interpretive programs, events or activities related to the mission of the JHMP.• Oversees budget development and fiscal management for the overall facility in concert with Supervisor, Section Lead, Division Chief and Department Budget Managers.• Supervises the Education Program Manager (career) and the Museum Educator (seasonal) at JHMP and oversees the recruitment and management of seasonal staff.• Manage the retail operations of the JHMP Museum Shop.

Montgomery Parks, Woodlawn Manor Cultural Park

• Prepares and presents creative and dynamic educational program bookings for on-site, outreach programs and special revenue generating programs. Responds to questions concerning historic topics related to the site and programs.• Participates in the recruitment, training and evaluation of all seasonal program staff and volunteers in conjunction, insures and maintains the highest standards of quality for educational programs. Responsible for administration of program volunteers guides and educational assistants.• Supports income generation initiatives by identifying and recommending educational programs and activities based on the interpretive of the Visitor Center at WMCP.• Coordinates and schedules onsite field trip programs for school groups, Scout groups, and adult groups.• Coordinates and schedules all outreach programs for the Visitor Center at WMCP, requests for History-in-a-Box school kit rentals and requests for special event rentals for the Visitor Center.• Develops, plans and implements special events and activities for families with children and general audiences, adhering to the Commission’s policy and procedures for inclusive programming.• Supports and contributes ideas and information to the Cultural Resources Stewardship Section of www.HistoryInTheParks.org• Assists in managing the historic facilities located at WMCP.• Monitors and tracks expenditures for educational programs. Maintain records of revenues and expenditures.

Washington D.C. Metro Area

Thorne Management Services LLC provides consulting services related to critical areas such as operations, strategy and sustainability; with an emphasis on capacity building through staff development, customer service, and community relations. Thorne Management Services understands the unique challenges of non-profits and community organizations, as well as family-focused businesses,

Washington D.C. Metro Area

National Harbor, Md

• Organize and administer the overall operation of the Visitor Services department including Visitor Services Staff and Public Programs• Develop, document, and implement all policies and procedures relevant to Visitor Services Operations.• Ensure that daily cash transactions and reporting comply with set policies and practices.• Implement and maintain Altru® fundraising and ticketing software.• Oversee the development and coordination of all job-specific training and on-going education programs for the Visitor Services staff.• Prepare and present periodic Executive level reports on budgeting, performance, and proposed improvements to the EVP and other members of senior management.• Manage the recruitment and hiring of all Visitor Services team members.• Collaborate with the Director of Marketing to enhance admission practices and visitor experience based upon visitor feedback.• Respond to visitor concerns, comments, and complaints that cannot be settled at the supervisory level, including managing and responding to patrons complaints regarding ticketing and admission issues.

Washington, Dc

• Managed and oversaw program activities delivered to children and families at the National Children’s Museum Launch Zone.• Developed and facilitated outreach and community events at off-site venues such as the White House, National Building Museum, President’s Park South, Children’s National Medical Center, The DC Convention Center, local schools, parks and libraries. • Oversaw the development of mission based programming in collaboration with exhibit developers.• Served as museum liaison in meetings with community based organizations, schools, and potential partners.• Evaluated and pursued opportunities to activate new partnerships through programmatic collaborations.• Assisted with grant writing applications and provided reports on programs.• Developed and produced signature community outreach events including the annual NCM JumpOFF!, CycleFest and the 2006 Kids’ Extravalooza featuring Hilary Duff.

Washington, Dc

• Planned, managed, and implemented guest services unit that provided customer service.• Prepared and managed annual budget projections and financial reports.• Trained and coached key staff members for seamless customer service operation.• Ensured timely response to all visitor complaints and concerns.

Washington, Dc

• Analyzed Museum arrivals, departures and visitation patterns to adequately schedule line staff.• Oversaw all areas of cash control including verification of daily receipts, sales, and refunds.• Created and distributed all financial, attendance, and reservation metrics.• Established and tracked annual operating and earned revenue goals.• Acted as Manager on Duty and key point of contact for dealing with guests or outside vendors.• Recruited, hired, and trained all guest services team members.

Washington, Dc

• Supervised all aspects of daily operations and exhibit programming.• Created and implemented museum staff policies and procedures manual.• Coordinated the development of and implementation of exhibit and special programming including content, staffing plans, budgeting, and procurement.• Oversaw all aspects of national and local exhibit programs such as exhibit openings and fundraisers.• Assisted with the development of new exhibits.• Implemented, managed, and evaluated the installation of a computerized tour scheduling and admissions system

Washington, Dc

• Supervised, trained, and evaluated the managers of each of the exhibits in the museum.• Assisted the Director of Exhibits with the quality control and exhibit implementation.• Initiated all repairs and renovations to exhibits and other public spaces.• Conducted daily debriefing meeting with exhibit staff.

Bachelors, Business Administration

Business Administration