Mark Naples Email & Phone Number

Denton, TX, US

Addison, Texas, US

Dallas, TX, US

LDA currently owns and operates a number of North American café brands totaling over 670 units, which include la Madeleine Country French Café, Bruegger’s Bagels, Brioche Dorée, Timothy’s World Coffee, Michel Baguette, Au Pain Dore and Mimi’s Café.Responsibilities include enterprise wide server/network infrastructure to include colocation data center.

Denton, Texas, US

• Served as Development Director over enterprise solutions including International ERP, Business Intelligence, CRM, Loyalty Programs, Web/Ecommerce, Mobile Applications, Distributed Applications, Financial Reporting –.
• Development Director and Technical Architect for a $12+ million international Microsoft Dynamics AX 2009 for Retail ERP rollout to 9 countries, designing the server hardware, storage, application and third party.
• Directed $2.5 million CRM project with a third party vendor, managing all aspects of the project from developing and reviewing technical specifications and business requirements to architecting solutions for delivery.
• Directed and provided technical architecture for a $1.5 million Microsoft Business Intelligence and Data Warehouse project from inception to implementation. Delivered on time and on budget providing executive.
• Contributed to retailer’s revenue growth by standardizing content from disparate databases, enabling sales and support staff to quickly respond to customer requests.
• Developed and tested storage strategies and disaster-recovery plans for the company’s operational database, delivering solutions that guaranteed recovery performance and high availability.

• Responsible for enterprise wide technology decisions, budget, internal IT staff, partners and contractors. Managed and supported Microsoft Windows Server 2000 LAN, 4 warehouses/93 Store WAN, Exchange 2000 email, SQL.
• Successfully implemented Windows 2000 LAN, Exchange 2000 and SQL Server 2000 environments.
• Streamlined management and maintenance of 4 warehouse/93 Store WAN including Cisco routers/switches and telephone systems.
• Successfully developed (internally) and implemented custom Customer Service, Order Entry, Warehouse Management/Distribution, EDI applications on Microsoft platform with integration into existing ACCPAC accounting.
• Successfully developed (internally) and rolled-out custom POS application to 93 CosmoProf retail stores providing full customer-facing and back-office functionality with real-time communications.
• Successfully developed (internally) and implemented custom Data Warehouse solution for sales management team, providing customer and sales analytical reporting on Microsoft platform.

• Responsible for the overall direction and management of IT staff and contractors, including administration of Windows NT 4.0 LAN, SQL Server 6.5/7.0 databases, custom software development and support for Solomon IV.
• Developed Customer Service and Order Entry applications with Visual Basic 5/6 and SQL Server to support cellular customers.
• Developed integration from carrier records to Solomon Accounting system, providing custom billing module.
• Developed Visual Basic 5/6 Fulfillment application to support the programming of new cellular devices.

Provided software support, enhancements, bug fixes and upgrades for new and existing Intra Automation “AutoDISPATCH” Customers.

Primary functions were to manage, maintain, and implement all facets of corporation’s internal information needs to include hardware, software and infrastructure.

Randolph AFB, TX, US

Performed maintenance and operational programming on highly sophisticated, state-of-the-art computerized jamming equipment and test equipment in support of tactical F16C/D aircraft. Test, troubleshoot, align, calibrate, and repair all system circuitry. Inspect and analyze overall performance of integrated avionics systems, equipment, and interfaces on.

Armonk, New York, NY, US

Co-Operative Education Program. Tested IBM personal computer hardware, software and DOS operating systems for timing, usability and compatibility.