Mark Parson Email & Phone Number

In addition to the duties of an Account Services Administrator;• On-board and train new clients within a predetermined deadline to the main “Operations” team for on-going servicing.• Educate and guide existing clients to additional service offerings that improve client satisfaction and lock-in.• Create client-specific ad/hoc documents for improved efficiencies, detailing step-by-step user-interface instructions, explanations of calculations and report flows, regulation citations, etc. • Initiate and lead internal projects to meet changing needs or structures. Identify the scope, timeline, data-sets and requirements and developing a project plan for approval. Serve as the project lead through completion or hand-off to technical resources for IT support.• Conduct beta testing for enhancements to in-house software system.

Minnetonka, Minnesota, United States

Overall account maintenance, retention and support for multiple clients in the transportation industry. Compile, analyze and process commercial carrier route, order and transaction data in order to prepare fuel and mileage tax returns at both the state and federal levels.• Process data from a variety of internal and external sources to proactively identify and correct irregularities, errors or gaps (individually or by coordinating with the client) that would impact tax return accuracy or adherence to federal or state regulations.

First point of contact for customers across all print business units. • De-escalated and resolved customer issues with product orders as well as providing price quotes for multi-product and highly specialized product orders.• Managed follow-up with internal business resources to ensure issue resolution.

• Identified, recruited and placed Senior-level and specialized accounting and finance professionals for contract engagements in various industries.• Collaborated with sales to determine candidate requirements and negotiate contract rates in order to meet required agency margins.

• Sold Information Technology resources for-profit and nonprofit organizations, universities, and government agencies. • On-boarded and trained new clients through methods ranging from on-site round-tables to teleconferences.

• Conducted financial analysis for a $2 billion manufacturing company, including preparing P&Ls, budgets, forecasts and market/competitor analysis.• Collaborated directly with cross-functional business leaders to develop business unit and department projections and project recommendations.

• Analyzed Activity-Based Cost data to determine profitability by customers, products and service offerings, and identify potential changes to the above that would improve business margins.• Conducted Risk Assessments of existing business processes to identify potential process gaps and develop and deliver training for identified “best practices".

• Translated stakeholder requirements and business processes into deliverables and project plans for various supply-chain and technology initiatives. • Created and delivered training for new processes and technologies.

• As a Cash Commodity Trader traded various agricultural cash and futures contracts, and managed the P&L from origination, hedging, and arbitrage activities.• As a Commodity Merchant oversaw the inbound and outbound logistics of commodity deliveries for multiple facilities via rail and truck transport, including originating carriers and negotiating transportation and storage rates.