Mark Parson Email & Phone Number

• In addition to the duties of an Account Services Administrator;
• On-board and train new clients within a predetermined deadline to the main “Operations” team for on-going servicing.
• Educate and guide existing clients to additional service offerings that improve client satisfaction and lock-in.
• Create client-specific ad/hoc documents for improved efficiencies, detailing step-by-step user-interface instructions, explanations of calculations and report flows, regulation citations, etc.
• Initiate and lead internal projects to meet changing needs or structures. Identify the scope, timeline, data-sets and requirements and developing a project plan for approval. Serve as the project lead through.
• Conduct beta testing for enhancements to in-house software system.

Minnetonka, Minnesota, United States

• Overall account maintenance, retention and support for multiple clients in the transportation industry. Compile, analyze and process commercial carrier route, order and transaction data in order to prepare fuel and.
• Process data from a variety of internal and external sources to proactively identify and correct irregularities, errors or gaps (individually or by coordinating with the client) that would impact tax return accuracy or.

• First point of contact for customers across all print business units.
• De-escalated and resolved customer issues with product orders as well as providing price quotes for multi-product and highly specialized product orders.
• Managed follow-up with internal business resources to ensure issue resolution.

• Identified, recruited and placed Senior-level and specialized accounting and finance professionals for contract engagements in various industries.
• Collaborated with sales to determine candidate requirements and negotiate contract rates in order to meet required agency margins.

• Sold Information Technology resources for-profit and nonprofit organizations, universities, and government agencies.
• On-boarded and trained new clients through methods ranging from on-site round-tables to teleconferences.

• Conducted financial analysis for a $2 billion manufacturing company, including preparing P&Ls, budgets, forecasts and market/competitor analysis.
• Collaborated directly with cross-functional business leaders to develop business unit and department projections and project recommendations.

• Analyzed Activity-Based Cost data to determine profitability by customers, products and service offerings, and identify potential changes to the above that would improve business margins.
• Conducted Risk Assessments of existing business processes to identify potential process gaps and develop and deliver training for identified “best practices".

• Translated stakeholder requirements and business processes into deliverables and project plans for various supply-chain and technology initiatives.
• Created and delivered training for new processes and technologies.

• As a Cash Commodity Trader traded various agricultural cash and futures contracts, and managed the P&L from origination, hedging, and arbitrage activities.
• As a Commodity Merchant oversaw the inbound and outbound logistics of commodity deliveries for multiple facilities via rail and truck transport, including originating carriers and negotiating transportation and storage.