Mike Knowlen Email & Phone Number

4350 Baker Rd, Minnetonka, MN 55343

⦁ Responsible for maintaining up to 40+ accounts⦁ Hands on processing and first line of contact⦁ Maintain monthly and quarterly deadlines⦁ Work with a variety of third party vendors to set up processing and execute timely resolution to various issues⦁ Maintain positive customer relationships throughout all business⦁ Created internal training documentation⦁.

Minnetonka, MN

⦁ Superior knowledge of internal and hardware related processes⦁ Handle a high rate of incoming calls while multi-tasking various duties⦁ Interact with sensitive customer information⦁ Maintain a high score average for quality, knowledge checks, and positive customer feedback⦁ Received monthly quality award multiple times⦁ Selected member of the Call Center.

Minneapolis, MN

• Oversee and process extremely sensitive financial and legal information including class memberpayments and court fees
• Intake anywhere from 50-100+ calls per day
• Answering all questions that the call center reps may have
• Responsible for taking manager calls and quality monitoring
• Answer all customer questions regarding class action lawsuits and settlements
• Admin duties such as training on time keeping, using various internal systems, and case knowledge

Golden Valley, MN

• Handled an extremely high volume of incoming calls dealing with sensitive financial material
• In depth product knowledge and understanding of IRA’s, 401K’s, and other tax plans
• Multitasking professional. Able to get a wide array of tasks done while using various systems,department leads, contacts, and other supports
• Maintained healthy customer relations, identified and resolved time sensitive issues, and performed immediate follow through using internal systems
• Calculate and document outbound and incoming payments of over $100,000.00

Minneapolis, MN

• Worked with a customer base of over 1000, constructing advertisements to meet their needs and expectations
• Maintained client accounts as well as orchestrated new accounts
• Identified, researched and resolved customer’s concerns using computer system
• Constant training sessions to further excellent customer service and procedure

Golden Valley, MN

• Accounts receivable and accounts payable experience processing a wide range of moneys
• Used various internet vendors and court contacts to find information for probate cases executors and lawyers
• Notarized documents for lawyers, legal assistants, and account executives
• Arranged customer service needs for different legal entities and supplied them with probate information
• Processed checks for and responsible for stock on an extremely large client claim base