Mark Philips Email & Phone Number

Houston, Texas, Us

Managed, facilitated, and guided global IT infrastructure business teams with a $40M budget through the IT procurement process to ensure their strategic procurement requirements were met. This resulted in cost savings, standardization, and leveraging of HP’s supplier base for best pricing and services.• Spearheaded efforts to identify and save in excess of $2M from department budget by partnering with IT Finance and Global Procurement, and determining cost savings and cost avoidance opportunities.• Directed and facilitated the IT procurement policy and process review and recommendation initiative for the IT Sourcing community. Assembled team from across IT and Finance to solicit feedback on improvements. Developed and presented team’s findings and recommendations to Director of Strategy and Planning, and Director of CIO office. This action resulted in a more streamlined, efficient, and effective IT procurement policy.

Houston, Texas, Us

Houston, Texas, Us

Managed and led several key enterprise wide IT projects.• Managed effort to deploy HP Office Print program (HPOP) replacement printers in the EDS environment. Met contract deadline resulting in savings of $750K. Partnered with HPOP deployment team and factory planners to arrange alternate and expedited products. Led program team to ensure mitigation plans and activities were put in place.• Managed and led sourcing team efforts for global HPOP. Identified and resolved HPOP process issues in order submission, processing, asset management, and delivery. Led offshore order management team, including setting priorities and establishing KPI’s to effectively manage the service, and ensure alignment with HPOP objectives. This work resulted in improved metrics and printer deployment efficiencies.

Houston, Texas, Us

Led and implemented Project Management Office (PMO) and Plan of Record (POR) program for worldwide IT infrastructure team. • Drove development of several key department business processes and tools to operate in a more uniform manner of time reporting, POR management and control, and balanced scorecard reporting. This work resulted in increased consistency and improved effectiveness of reporting and metrics.• Led POR management reviews and PMO processes to monitor and evaluate business performance and issues against defined strategies and objectives. Resulted in providing senior management with a consistent and detailed status update on POR projects.

Houston, Texas, Us

Member of HP/Compaq merger team. Focus areas and project lead for Web Services and Server infrastructure teams.• Created and implemented IT Infrastructure Command Center to manage and resolve IT issues that occurred during the first critical week of the HP/Compaq merger.• Co-created and maintained infrastructure status and issue reports for management including networking, messaging, security, directory services, voice network, and help desk.

Houston, Texas, Us

Led and managed multiple key IT infrastructure programs.• Managed and successfully led Y2K program into the new millennium, resulting in complete Y2K compliance.• Managed recruitment of 32 people in eight weeks, achieving department’s aggressive target of four new hires per week.

Houston, Texas, Us

Provided EDI and BatchNet consulting and implementation services to internal divisions.• Defined, developed, and tested EDI disaster recovery plan, resulting in meeting industry standards and passing internal audit.• Managed EDI & BatchNet customer escalations, tracked business needs, and provided on-line support and service management.

Master Of Business Administration (M.B.A.), Management

Bachelor'S Degree, Bachelor'S Of Science In Business Administration - (Major: Information Systems)