Senior Technical Publications Manager
CurrentOversees 17 direct reports in 4 locations, including managers. Sets vision and direction for the technical documentation team. Responsible for all technical content delivery for the Storage, HPC (High Power Computing) and Analytics BUs. Makes strategic decisions for workloads and updating content based on analytics, market trends, and technology capabilities.Re-envisioned and overhauled structure of the technical publications department in multiple areas, including:► Transformed outdated quarterly content delivery system into content-on-demand (just in time publishing/delivery) through transitioning to a more modern, robust technical documentation portal and team format.o Decreased writing turnaround time by 60% while maintaining quality through embedding writers in engineering content teams, removing structural roadblocks, and rearchitecting content delivery into scalable processes.o Paved the way for tech writing team to go from an ‘outside team’ to members being an integral, respected part of the engineering process who develop content at the same time engineers develop features. o Wrote a business case for capital investment of $100k. Ensured a 25% increase in production and dramatically exceeded projections; attained a 60% production increase (reduced from 526 to 173 hours for similar content). o Went from an 8-hour process for updates to publishing automatically, allowing delivery of dynamic, personalized content.o Near perfect implementation of component content management system (CCMS) adopting XML DITA. Increased efficiency while meeting all deadlines and creating zero workflow disruptions.► Delivered road map for future customer content touch points, acting as a continuous advocate for VOC.► Conceived, pitched, and project managed a company-wide Scrum adoption.► Trained engineers and writers in taking customer-centric content approach.► Created a positive, supportive team environment for the pubs team through multiple human-centered efforts.
