Mark Nuara Email & Phone Number

United States

• Create pixels in platform, place them in GTM and configure firing triggers so that conversions are properly tracked• Traffic creative for Display (Static & HTML5), CTV, OLV, Audio, Native, DOOH, & Site Directs • Assign third party tracking tags to creative when uploaded• Create and implement CM360 (DCM) 1x1s for tracking purposes• Build and maintain reporting dashboards with accurate data • Analyze data for monthly & ad hoc reporting• Volunteered to Beta test several new tech initiatives before they were rolled out company wide

United States

Erie, Pennsylvania Area

• Developed training standards for Box Office employees resulting in better employee performance and improved customer experience• Provided comprehensive training to over 75 employees by tailoring my approach to their individual needs • Handled over 500 ticketing transactions daily including sales, refunds and exchanges• Answered over 100 customer phone inquiries daily through the use of active listening to customize my approach to effectively problem solve and find creative solutions• Communicated any new updates to ticketing system to co-workers to ensure operational efficiency

Erie, Pennsylvania Area

• Managed over fourteen concession areas throughout ballpark while providing a high level of oversight and operational expertise resulting in smooth execution of concession operation• Hired and trained over 100 employees by finding qualified individuals who fit the organizations needs• Scheduled employees efficiently to keep labor budget under 30%• Tracked over $10,000 in sales and inventory daily utilizing Microsoft Excel • Created, designed and supervised 5-week craft beer tasting event series at the ballpark

Erie, Pennsylvania Area

• Managed over four concession stands by stocking, setting-up and clean-up each day to ensure success • Administered comprehensive hands on training to over 80 employees by personally showing job duties • Balanced cash drawers of over $3,000 daily

Bachelor Of Science - Bs, Sport Management And Marketing, Gpa: 3.5

Upon graduation I received the Academic Excellence Award in Sport Management and Marketing for being the top student in the major.

Master Of Science - Ms, Marketing, Gpa: 4.0

Upon graduation I received the Distinguished Scholar Award in Marketing for being the top student in the major.