Mark Nuara Email & Phone Number

United States

• Create pixels in platform, place them in GTM and configure firing triggers so that conversions are properly tracked
• Traffic creative for Display (Static & HTML5), CTV, OLV, Audio, Native, DOOH, & Site Directs
• Assign third party tracking tags to creative when uploaded
• Create and implement CM360 (DCM) 1x1s for tracking purposes
• Build and maintain reporting dashboards with accurate data
• Analyze data for monthly & ad hoc reporting

United States

Erie, Pennsylvania Area

• Developed training standards for Box Office employees resulting in better employee performance and improved customer experience
• Provided comprehensive training to over 75 employees by tailoring my approach to their individual needs
• Handled over 500 ticketing transactions daily including sales, refunds and exchanges
• Answered over 100 customer phone inquiries daily through the use of active listening to customize my approach to effectively problem solve and find creative solutions
• Communicated any new updates to ticketing system to co-workers to ensure operational efficiency

Erie, Pennsylvania Area

• Managed over fourteen concession areas throughout ballpark while providing a high level of oversight and operational expertise resulting in smooth execution of concession operation
• Hired and trained over 100 employees by finding qualified individuals who fit the organizations needs
• Scheduled employees efficiently to keep labor budget under 30%
• Tracked over $10,000 in sales and inventory daily utilizing Microsoft Excel
• Created, designed and supervised 5-week craft beer tasting event series at the ballpark

Erie, Pennsylvania Area

• Managed over four concession stands by stocking, setting-up and clean-up each day to ensure success
• Administered comprehensive hands on training to over 80 employees by personally showing job duties
• Balanced cash drawers of over $3,000 daily

Bachelor Of Science - Bs, Sport Management And Marketing, Gpa: 3.5

Upon graduation I received the Academic Excellence Award in Sport Management and Marketing for being the top student in the major.

Master Of Science - Ms, Marketing, Gpa: 4.0

Upon graduation I received the Distinguished Scholar Award in Marketing for being the top student in the major.